54 Messages
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1.5K Points
Mon, May 14, 2012 4:45 PM
Solved
Lightroom: Exported emails don't appear in Outlook's sent items folder.
Problem exporting to email in LR4 using Microsoft Outlook.
I use Outlook 2010 for email on my Windows 7 64-bit computer. When I export images to email using Lightroom 4.0, the email is sent and it does reach the recipient, but THE EMAIL NEVER APPEARS IN OUTLOOK'S "SENT ITEMS" FOLDER.
I depend on Outlook to keep track of correspondence with clients. Because of this problem, I have no record of the email containing the exported images.
How doe I fix this?
Alan
I use Outlook 2010 for email on my Windows 7 64-bit computer. When I export images to email using Lightroom 4.0, the email is sent and it does reach the recipient, but THE EMAIL NEVER APPEARS IN OUTLOOK'S "SENT ITEMS" FOLDER.
I depend on Outlook to keep track of correspondence with clients. Because of this problem, I have no record of the email containing the exported images.
How doe I fix this?
Alan
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alan_haynes
54 Messages
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1.5K Points
8 years ago
(Win 7 64-bit, Microsoft Outlook 2010 Pro)
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john_verne
Champion
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704 Messages
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8.5K Points
9 years ago
Your options:
1. CC to yourself.
2. Use a remote SMTP service like Gmail.
[Later]
Ok, somehow Outlook is handling the request with Save Sent Item set to Do Not Save. So, a third option is to set this by hand in the Outlook Window that comes up.
Apparently, there is some complicated "Outlook Session" stuff that may or may not be accessible by third-parties that are depending on the OS intercepting a request for the mailto: protocol.
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alan_haynes
54 Messages
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1.5K Points
9 years ago
I did a little more research and found that you are correct.
It seems that every time I send an email via Lightroom, I'll have to remember to go to Outlook's Options menu, choose Save Sent Item To and choose Use Default Folder.
It's a pain, but it works. Lightroom emails will be saved in Sent Items if I remember to do it. I couldn't find any way to cause Outlook to default to this behavior. The default is always Do Not Save.
Thanks for the help,
Alan
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stuart_claggett
6 Messages
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182 Points
8 years ago
This reply was created from a merged topic originally titled
LLR 4.1 Beta Email Photo Issue/Outlook.
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ernie_barnhart
2 Messages
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72 Points
8 years ago
All my other sent emails are automatically saved to the default folder.
This reply was created from a merged topic originally titled
Llightroom 4.1: Saving sent emails with Outlook 2010.
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ernie_barnhart
2 Messages
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72 Points
8 years ago
It does appear that Lightroon is setting this, and there should be a way to tell it not to set an option.
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
I've posted a bug report at http://feedback.photoshop.com/photosh...
Please chime in there if you also find this behavior annoying.
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
The Lightroom call to Outlook results in an Outlook outgoing message with the message's Options > Save Sent Item set to "Do Not Save" instead of the usual "Use Default Folder."
The user can manually change the setting back to "Use Default Folder" for every message but it's easy to forget to do.
There must be something misconfigured in the Lightroom call to Outlook, because other mailto: links don't cause this unwanted behavior (ie, other mailto calls result in the outgoing message having the Use Default Folder for Options > Save Sent Item).
Adobe? Can you please fix this in 4.3?
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
The Lightroom call to Outlook results in an Outlook outgoing message window with the message's Options | Save Sent Item To option set to Do Not Save instead of the usual Use Default Folder. (See screenshot below.)
The user can manually change the setting back to Use Default Folder for each individual message, but it's easy to forget to do -- and once you hit Send, it's too late.
There must be something misconfigured in the Lightroom call to Outlook, because this unwanted behavior isn't observed in other programs that call Outlook for sending email (i.e., other programs' mailto calls result in the outgoing message having Use Default Folder for Options | Save Sent Item To, and the email leaves a copy in the Sent Items folder as it should).
Adobe? Can you please fix this in 4.3?
This reply was created from a merged topic originally titled
Lightroom: Email sending bug (Lightroom > Outlook).
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
Although I don't know the details, I have to disagree that Lightroom has nothing to do with this problem. When other programs make a mailto (or is it MAPI?) call to Outlook (including web browsers, and including even the freeware IrfanView image viewer), the problem doesn't happen. So there must be something missing from or unique to the way Lightroom is making the call that is causing the default "Save Sent Item To" setting to be overridden.
(The only difference I can see when searching through a Lightroom-generated message vs. an Outlook- or Firefox-generated message is that the former leaves the "Account" field blank -- and it defaults to the primary account -- while the others seem to populate the "Account" field with the primary account explicitly. I don't know whether this is related.)
Adobe: Please address this. It's a major flaw in the LR email workflow. If the Outlook-specific issue cannot be resolved, then an acceptable (but suboptimal) workaround would be for Lightroom to provide a "Bcc by default" option so all LR-generated email could be Bcc'ed back to the sender, whether the email is sent directly from LR or via a mailto (MAPI?) call to Outlook or any other email client.
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
Hopefully somebody from Adobe will read this and adjust the way Lightroom makes the call to Outlook in version 4.3. Again, since other programs manage to call Outlook in a way that results in sent messages being saved, there must be a way for Lightroom to do this as well. I don't know what's going on behind the scenes, but from an end user's perspective, the experience is identical when sending email from Lightroom as it is when sending email from, say, IrfanView -- except that one doesn't save a copy in Sent Items and the other does.
Cheers!
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
Again, again, that's my whole point. Outlook is just doing what it's told. Every other program I have come across that calls Outlook for sending its email -- and even the simple mailto link that you asked me to try -- leaves the default setting for Save Sent Item To alone. Lightroom is the exception. That is why it is pretty clear that there's something that Outlook is doing in calling Outlook that is causing the message not to be saved.
As you know from the link you created, mailto has several attributes that can be specified as part of the call. MAPI too. So it would stand to reason that one of those attributes somehow affects the behavior of the Save Sent Item To setting. And Lightroom is messing that up.
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
Adobe, any chance that you guys forget to set this property (or set it wrong) when you make the MAPI call from Lightroom?
I'm no expert here, but I'm just sayin'...
Can someone from Adobe please comment? Thank you.
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jon_morrow_5010438
45 Messages
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936 Points
8 years ago
Does anyone from Adobe read this forum? Can you get this on the list for 4.4?
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emily_fu
26 Messages
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428 Points
8 years ago
Thanks,
Emily, Adobe QE
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