james_farrell_6915404's profile

4 Messages

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130 Points

Wed, Nov 12, 2014 4:58 PM

Lightroom: "Edit in PS 2014" opens PS 2014 in Wrong Location

Software bug. MAC OS X Yosemite (and Mavericks before it). Using LR 5.6 & Photoshop CC2014.2.1 CC subscription. When an external firewire backup drive is connected (the backup drive is a clone of my MacBook Pro that stays connected for scheduled automatic backups, etc.), when I am in Lightroom and I select "Edit (an image) in Photoshop", Photoshop opens in the wrong location. In other words, it opens the Photoshop application on my backup drive instead and I get a warning dialogue box that says "The application has been moved, and its path has changed. To update the product configuration, click update". I have a choice to update or not. Of course, I choose to not update that. That's a bug (in my opinion.) When the backup drive is not connected the correct PS 2014 application opens. Bottom line: I should be able to keep a backup drive connected and have the Edit in Photoshop open the correct application.

One way you could easily solve this issue is to change External Editing in Preferences - change the first listing where it shows by default "Edit in Adobe PS CC 2014" - simply have the the user actually confirm where the application is located, thus forcing the user to choose (and thus confirm) the location of the PS 2014 application on the primary volume that the user intends to lave Lightroom open (would be similar to what the user has to do to choose an additional external editor in the same Preferences panel.

I'e tried everything to solve this bug. Reinstalling PS 2014 does not work. Deleting plists files does not work. There seems to be no user workaround available. Please solve this problem with a fix. Thank you. James Farrell, Prescott, AZ - jamesfarrell7681@gmail.com

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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296.4K Points

7 y ago

We're working with Apple (along with others) to track down the root issue.

In the meantime, we've created a plug-in to do a manual override of the OS record/selection of the version of Photoshop to launch.

1) Download the plug-in from here: http://adobe.ly/1Ef651i
2) Unzip the folder
3) Launch Lightroom and select File>Plug-In Manager...
4) Click [Add] to install the plug-in
5) Select File>Plug-In Extras>Select Photoshop for Edit in Photoshop...
6) Click [Select] and navigate to the version of Photoshop running on your boot drive.
7) Click [OK] to dismiss the dialog
8) Relaunch Lightroom for the change to take affect

Let us know if this works around the problem for you. Thanks!

Adobe Administrator

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10.7K Messages

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142.1K Points

7 y ago

Hi James,

I have seen this once before and, if memory serves, this was our procedure:

1. Disconnect external drive.
2. Uninstall Lightroom
3. Uninstall PS CC 2014
4. Restart machine
5. Install LR 5.6
6. Install PS CC2014
7. Launch LR
8. Launch PS via Edit in in Lightroom.
9. Reconnect cloned external drive.

Let us know how it works for you.

3 Messages

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52 Points

7 y ago

Same problem here...Seriously. You are suggesting I uninstall both big apps with all the plugins etc. to work around what is essentially an Adobe programming Fault. Sorry but this needs a fix please.
-evan

4 Messages

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130 Points

7 y ago

To Rikk Flohr: Sorry, but your response to me from three weeks ago that suggests I uninstall both Lightroom and Photoshop, both of which are huge downloads and to go through a ton of work to reinstall them is completely unrealistic and downright ridiculous.

Moreover, your tedious, time consuming "procedure" does not solve the problem. The same issue reappears even after going through all of the steps that you've suggested. It's a bug, a software programming glitch, Rikk. Please, pass the info about the problem along to the appropriate people so it can be fixed.

Now that another user has chimed in here with the same issue, maybe you'll take me more seriously. If you scout around you'll find other users with the same issue posting in other forums. The reason not more folks have posted here about the issue is that finding anything on Adobe's horribly bloated web sites is difficult very time consuming at best.

There is clearly a bug or some kind of programming error. The problem should be easy for Adobe to fix - if by doing nothing else than having the user choosing the location or pointing to the application location for PS CC 2014 in the external editing tab of the LR preferences pane. The fix that I suggest would require a user to do this only once. This method works fine for the second external editor that I can choose (there are two external editor choices I can make in case Adobe software engineers have not noticed.) For the second external editor, I only have to point to the application and its location once.

We appreciate your time to post a response. But your suggested solution does not work and is not Adobe's best effort to solve a real issue. I mean no disrespect, but if I knew to whom at Adobe I could send information about this issue, I would. >> Jim Farrell, Prescott, AZ - jamesfarrell7681@gmail.com

3 Messages

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52 Points

7 y ago

I agree with Jim,

I have tried getting rid of the Photoshop p.list preferences, etc. but the only fix that works for me is either discontinue making cloned backups of the hard drive or Eject the backup disk prior to any work in LightRoom. Both of these solutions are poor workarounds to a problem that could be remedied by Jim's suggestion above. Why Lightroom would keep trying to access the backup copy of Photoshop on a different disk makes no sense to me...

It's bug. Let's squash it.

-evan

3 Messages

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80 Points

7 y ago

I have the same very annoying problem. I had not realized it was because of my backup on an external drive, however.

Please provide a more reasonable solution.

Adobe Administrator

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15.9K Messages

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296.4K Points

7 y ago

We'll look into what's possible to make this better.

4 Messages

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102 Points

7 y ago

I have this same problem. It keeps accessing my photoshop program on my external raid. It's a pain to have to disconnect it to open in the right copy. Also since usually open as a smart object, other workarounds don't work. When is there a fix for this?

126 Messages

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2.6K Points

7 y ago

This reply was created from a merged topic originally titled Lightroom 5: opening wrong instance of Photoshop CC.

Whenever I open a file in Photoshop from Lightroom, it launches Photoshop from a backup drive, if I have it mounted. This is more than a nuisance, my boot drive is much faster. The only fix is to unmount that drive and relaunch Lightroom.

I don't understand why Lightroom (which, rather inconveniently, doesn't allow me to manually enter the correct path) wouldn't default to checking for PS on the same volume as itself.

45 Messages

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780 Points

7 y ago

This reply was created from a merged topic originally titled Lightroom: Why does LR always want to edit in my Backup version of Photoshop?.

Even though PS is open on my start-up drive, LR seeks out my backup drive to open a second version of PS.

My start-up drive PS app is the one selected in Preferences > External Editing > Additional External Editor.

Where do I set my Primary External Editor?

LR 5.7.1, PS 15.2.2, OS 10.9.5

45 Messages

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780 Points

7 y ago

Thanks for merging my thread.

Can we get Acknowledged status on this bug?

126 Messages

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2.6K Points

7 y ago

Chris, I don't like to complain, and this is far from a high-priority issue for me, but I can see another perspective I think is equally valid.

While the underlying cause may be an OS problem, the resulting behavior is a Lightroom problem. No matter how a**-backward Apple is for creating the situation, Adobe has failed to present a functioning solution in writing the code that connects Lightroom to Photoshop.

The easiest solution (though perhaps not the most user-friendly) I can think of is to let the user define the path to Lightroom's external editor. This would also come in handy on those occasions that vital Photoshop features are broken for months at a time and one has to open files in previous versions.

That said, if the user-defined path were to completely replace the automatic updating Lightroom currently does, I can see how that could place additional burden on the majority of users.

Ultimately, the Photoshop/Lightroom team will have to pick their battles; I understand how OS anomalies can be a moving target. Still, I balk at blurring the line between reasons and excuses.

4 Messages

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130 Points

7 y ago

Jeff: Installed your work-around plug-in. Seems to work just fine. Solves the problem for now. Will re-evaluate after LR-6 release. Thanks for your effort and response to the issue.

3 Messages

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52 Points

7 y ago

Thank you very much!

Problem Fixed.

-evan

6 Messages

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206 Points

6 y ago

FYI, in case it helps the support people, I have encountered the same problem with Lightroom 5.7, but I also have the same problem directly from the OS. My OS is 10.10.2 (14C109).

If I find a PSD file, right-click on it, choose Open With..., and choose the latest version of Photoshop CC 2014, it opens the file using the application from the backup drive. This is without Lightroom running at all.

Also, the backup drive does not need to be a FireWire drive. Mine is a USB 2.0 drive. The backup was created using Carbon Copy Cloner and is in a subfolder on the external drive (in other words, the backup drive contains a whole bunch of other stuff as well as a folder that is a clone of the internal drive).

So, where the active Photoshop application should be "/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app", instead, it is "/Volumes/Desktop HD/MacBackup/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app".