theodore_venet's profile

12 Messages

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210 Points

Thu, Jun 9, 2016 6:43 PM

Lightroom: Direct 2D is not installed

I have just updated my LR version 6. It runs on a 64 bit Windows 10 (Pro) PC. When I launch LR and click on a photo, a message from LR greets me with the inscription "Direct 2D Is not Installed". I clicked on the 'More Information' button, but as you would guess (correctly) from my posting this, there was none that seemed relevant. Is this important?

Responses

Official Solution

Employee

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1.7K Messages

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32.4K Points

5 y ago

This issue should be fixed in today's Lightroom 2015.6.1 update: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html

Adobe Administrator

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10.7K Messages

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142.2K Points

5 y ago

Make sure your video card drivers are up to date by going to your video card manufacturer's website and downloading the latest version and installing. See if your message goes away. 

Employee

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1.7K Messages

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32.4K Points

5 y ago

It may impact your slideshow playback. As Rikk suggested, first try to update the video card (GPU) driver. The Direct 2D is acting like as a fallback mechanism if the GPU support is not sufficient.

12 Messages

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210 Points

5 y ago

Thanks (to both of your) guys. I will take up your suggestions and get back as warranted.

~Ted

Employee

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1.7K Messages

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32.4K Points

5 y ago

This page https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html has some info on where to obtain the latest drivers from your GPU vendor.

32 Messages

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744 Points

5 y ago

I have gotten the same message after updating Lightroom to the latest version yesterday (from 2015.5 to 2015.6). It used to be fine before. 

Employee

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1.7K Messages

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32.4K Points

5 y ago

Also try restart the machine to see if it helps?

Employee

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1.7K Messages

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32.4K Points

5 y ago

Our dev has investigated issue and was able to reproduce the "error" warning. This will be fixed in the next Lightroom update.

Aside from the annoyance of having this "error" message dialog coming up, there is no other side effects. Your video and slideshow would continue to work. You can check the checkbox  “Don’t show again” in the message dialog to ignore it or you could rollback to the Lr 2015.5.1/6.5.1 from here

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

Uninstall, Install LR CC 2015.0/6.0, Upgrade to 2015.5.1/6.5.1.

12 Messages

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210 Points

5 y ago

Thanks.