4 Messages
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110 Points
Sun, Jun 24, 2018 12:36 PM
Lightroom Develop Module Disabled despite active subscription
I am running OS X on my MAC aptop. I have been using Lightroom for the past year without any problems. Yesterday when I logged in, I was unable to use the Develop module because i receive the message that
"Develop module is disabled. Please purchase a membership or license to reactivate the Develop module. If you have a serial number to enter, please sign out from the Help menu and sign in again, then click License This Software."
I have an active Adobe ID and my subscription payment went through fine on June 12th. When I sign out and then back into the Adobe Creative Cloud, it briefly shows the apps are "up to date" but then it quickly changes to say the Trial version has expired and to "Buy Now".
I should also mention that when I attempt to open Lightroom, it opes multiple windows at a time as well.
I have tried logging out and logging in. I have checked for updates. I am very frustrated.
I desperately need to resolve this as I am a photographer and need to meet deadlines, the first of which is tomorrow :(
Does anyone know the best way to resolve this? Or the best way to contact Adobe support. When I try to "Contact" them i go into a loop of self help modules but have not found an actual phone number to contact Support.
Thank you!!
"Develop module is disabled. Please purchase a membership or license to reactivate the Develop module. If you have a serial number to enter, please sign out from the Help menu and sign in again, then click License This Software."
I have an active Adobe ID and my subscription payment went through fine on June 12th. When I sign out and then back into the Adobe Creative Cloud, it briefly shows the apps are "up to date" but then it quickly changes to say the Trial version has expired and to "Buy Now".
I should also mention that when I attempt to open Lightroom, it opes multiple windows at a time as well.
I have tried logging out and logging in. I have checked for updates. I am very frustrated.
I desperately need to resolve this as I am a photographer and need to meet deadlines, the first of which is tomorrow :(
Does anyone know the best way to resolve this? Or the best way to contact Adobe support. When I try to "Contact" them i go into a loop of self help modules but have not found an actual phone number to contact Support.
Thank you!!
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jim_robertson_7046865
227 Messages
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3.9K Points
3 years ago
https://feedback.photoshop.com/photoshop_family/topics/lightroom-6-develop-module-disabled-despite-l...
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iva_b
4 Messages
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110 Points
3 years ago
I have an active subscription. How do I get Adobe to recognize this? Anyone?? :) Thanks
1
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Rikk
Adobe Administrator
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9.1K Messages
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127.5K Points
3 years ago
Quality Engineering - Customer Advocacy
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