simon_bradley_7163461's profile

3 Messages

 • 

102 Points

Mon, Apr 6, 2015 1:48 PM

Lightroom: Creates duplicate folder after Photoshop edit or Import from disk

Hi,Recently when I import photos from card or edit to PS and save back, LR creates a second duplicate folder location. I then have to manually rename the files to move back into the original location. I'm sure I've read about this before, but aren't able to find the related post. Please could someone help and explain why this happens.Thanks,SimonLR 5.7Mac OS latestNAS photo locationLocal Cat

Responses

Official Solution

Champion

 • 

535 Messages

 • 

9.4K Points

6 y ago

Quite possibly it's an issue of case sensitivity, e.g. having a folder name of Simon, with Lightroom having it previously registered as simon. The OS sees Simon and simon as the same folder, Lightroom thinks they're two separate folders.

So if something in the path back to Volumes has recently changed, e.g. a case change of even a single letter, that would be enough to cause this problem.

To check for sure, we'd need to know what Lightroom "sees" as the full path for the two "Charlotte and James" folders. Select one from the first folder, open the Metadata panel and hover your cursor over the "Folder" item. A popup will appear showing the full path back to Volumes. Note it down, paying attention to make sure you get the case correct.

Repeat for the other folder, and let us know if there are any differences. One letter can make all the difference.

3 Messages

 • 

102 Points

6 y ago

Think you're right Jim, the top folder in the above image is:
Top: /Volumes/Lightroom/Lightroom/...
Bottom: /Volumes/lightroom/Lightroom/...

Looking in Finder at the actual naming it is 'L' So I can now see how this is the way i is, even though I don't recall renaming my DIR.

Do I just close LR and then rename in finder?

Thanks,

Simon

Champion

 • 

535 Messages

 • 

9.4K Points

6 y ago

No, renaming it will just screw up the other folder.

Just to be clear for me, it's actually the drive name that's different, i.e. you have a drive with the name Lightroom, but Lightroom thinks it's "lightroom", is that correct?

If so, proceed as follows:

Take a catalog backup (restore point if things go wrong, but that's not happened yet).

On your Macintosh HD drive, create a folder, call it "Fred".

Then in Lightroom, right-click on the Lightroom folder (not the drive) showing in the bottom half of the display, i.e. the folder with the 55793 photo count. Select "Update Folder Location" from the context menu, and a file browser window appears. Use this to browse to and select the "Fred" folder that you created on the Macintosh HD drive.

Don't worry when all your folders disappear (they'll appear under the Mac HD drive, but will be listed as missing).

Confirm that you now see only the one "Lightroom" drive, with the "Charlotte and James" folder, photo count 2.

Then, right-click on the "Fred" folder in the Folders Panel, select "Update Folder Location" again, this time browse to and select the "Lightroom" folder on the "Lightroom" drive.

You'll probably receive a "Merge" warning dialog, it's OK to click on Merge, after which you should see everything back as one list again.

If things don't happen as I've described, stop and get back to me.

3 Messages

 • 

102 Points

6 y ago

Perfect. That solved the issue. Just wonder how it happened in the first place. At least I know now incase of it occurring again. Thanks Jim

Champion

 • 

535 Messages

 • 

9.4K Points

6 y ago

Good to hear!

1 Message

 • 

64 Points

6 y ago

Thank you, Jim Wilde!

I was having the same problem. Solved!

2 Messages

 • 

72 Points

5 y ago

Jim. Thank you so much for this solution. I thought I was going crazy! My hard drive had crashed and I sent it for recover (Im traveling full time, and found myself in a position where I only had one drive for images and no backup drive). After receiving my recovered drive I was having the same problem as above. Except only on images from the recovered drive, and not images I had shot since then. Your solution fixed my issue!

5 Messages

 • 

90 Points

5 y ago

I'm having exactly this problem with LightRoom CC (2015) running Windows 10 -- upgraded fairly recently.
There appears to be a difference in the path with one capital letter changed.
The "fix" is apparently different on the PC version of Lightroom ????.
I see a storage drive, but no one folder that contains all of my images. 
Do you have a set of instructions for the PC?

Champion

 • 

6.6K Messages

 • 

110.1K Points

Show us a screenshot of the Folders panel.  The cause is usually the same - a difference in capitalisation - but it'll be easier to give specific instructions to fix it.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

 • 

90 Points

Thank you in advance for your help. 
I might mention my photos all reside on the "J" drive where the Users\Carl is capitalized.
The "C" drive (a smaller SDD drive) also has a Users\carl folder with lower case. (A goof at setup that is very hard to fix). Software including Adobe Cloud is installed on C. 

Champion

 • 

6.6K Messages

 • 

110.1K Points

Hi Carl

Yep, that lower case C is the cause.

The easiest way to fix it is...

1. Right-click on 2012 Bechtold and choose Show Parent Folder.  That'll show the Pictures folder and make it easier to fix.  All of the other folders should then show as subfolders.

2.  On another hard drive or usb stick or memory card, create an empty folder called Pictures-Temp.

3. In the Folders panel, right-click on the J:\Pictures folder we just made visible.  Choose Update Folder Location and navigate to the Pictures-Temp folder on the other drive.

4.  Lightroom will then show the folders under the Pictures-Temp folder.  They'll all have question marks, but that's fine.  

5. Make sure the J drive has disappeared from the Folders panel, then right-click on on the Pictures-Temp folder and choose Update Folder Location and navigate back to the correct location in J:\Users\Carl\Pictures.

That should do the trick, but if you get stuck, post back with updated screenshots.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Champion

 • 

535 Messages

 • 

9.4K Points

There's a potential problem with the first step, Victoria, which is that because the path is actually "invalid" from a Lightroom perspective, the Show Parent Folder might not work. I've had this happen at least once, and the only way to fix the problem was by going through steps 2 to 5 for every top-level folder. Looking at the number of folders in the list, that could make the recovery somewhat tedious.

Hope I'm wrong!

Champion

 • 

6.6K Messages

 • 

110.1K Points

Good point. Let's hope it all goes smoothly!

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

 • 

90 Points

Here's an interesting twist. 
I right click on the 2012 Bechtold folder and I get the following error.
Same result no matter which folder I right-click/Show Parent Folder.

Champion

 • 

6.6K Messages

 • 

110.1K Points

Ok, that's the issue Jim mentioned.  In that case you'll need to create multiple temp folders on the spare drive/stick/card and do the steps listed above on each of the parent folders showing above.  So do step 1 for all folders, then step 2 for all folders, then step 3 for all... you get the idea.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

 • 

90 Points

I'm stumped... At the risk of sounding like the world's only living brain donor:
It doesn't matter which folder I right-click on, and then click "Show Parent Folder," I get the same error message. (I've checked several top-level folders)
To me, that means step 1 in a non-starter. 
I can't do steps 3 if step 1 did not work.
What am I missing in this workflow?
Carl

5 Messages

 • 

90 Points

It's working. Tedious evening ahead. But at least it's a workaround.
Odd that it corrupted the path of every single folder regardless of when it was created.
Hope the Code Warriors have that bug fix high on their agenda.
Any idea what causes this, or how to avoid it?
Thanks,
Carl

Champion

 • 

6.6K Messages

 • 

110.1K Points

Sorry, you're right, I should have said to skip step 1.  It's happening on all of them because they all have the same parent folder - which doesn't actually exist.  Once you've fixed it, you shouldn't have the problem again (although it would be worth doing step 1 once you've finished, just to make it easy in case you ever need to move them).

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

 • 

60 Points

Jim, I think I have the same problem as Simon. Looking at my selected screenshot,

which one of the folders should I relocate to FRED on my mac's HD.
Your help is greatly appreciated!
Alex

Champion

 • 

535 Messages

 • 

9.4K Points

Alex, there's not enough information in that screenshot to advise which path is wrong. Can you confirm that the two "Tom, Daria, Chris" folders in the screenshot are in fact only one folder when viewed in Finder?

If so, can you hover your mouse over each of them in turn, until the full path appears in a tool-tip pop-up, then note the paths down paying attention to the case of each letter. Let us know if there is a difference.

5 Messages

 • 

100 Points

Thank you Jim!
As you can see in the screenshot of the Finder, the'Tom, Daria, Chris' folder is one, but I later I created the separate subfolders, that probably caused confusion for LR. Also as you can see in the two pix bellow, the case of the paths is different. I am not sure how/why I renamed my ehd NARRATEDO to the lower case NarratedO. And all the photos of 'Tom, Daria, Chris' have the ! in the right upper corner, I can't edit them in the Develop module, because they are missing and I can't locate them in Finder.
How can I clean up this mess? 

5 Messages

 • 

100 Points

Hi Jim, would you be able to give me some suggestions on how to straighten out the duplicate folders.
Your help is greatly appreciated,
thank you!
Alex

Champion

 • 

535 Messages

 • 

9.4K Points

The problem I'm having is in trying to understand exactly what's happened. You wrote that the pictures in the "faux" Tom, Darla, Chris folder (225 picture count) are all missing, and you can't locate them in Finder. But if you can't find them in Finder, then there really isn't much we can do, I'm afraid.

In Finder, do a "Get Info" on the Tom, Darla, Chris folder that you can see, and post a screenshot of the result.

5 Messages

 • 

100 Points

Thank you so much for getting back to me, Jim!
And sorry about the confusion, I am quite new at all this. I didn't state it properly, that when I control click on the TDC folder and select update folder location, LR can't find the files, probably because I had rearranged the folder on the NARRATEDO ehd and put each name and photos with it in a separate subfolder.
Luckily the files are all on the ehd. In order to clean this mess up, could I remove all the files and TDC folder from the catalog and import it again from the ehd?
Thank you for your help!
Alex

Champion

 • 

535 Messages

 • 

9.4K Points

I agree that removing that TDC folder (with the 225 photo count) is the simplest action, but do you need to re-import it? Isn't that the same folder that you already have in the catalog (with the 175 photo count), including the named sub-folders? If there are other photos in that folder that haven't yet been added to the catalog, then I would first right-click>remove the TDC 225 folder (which should also remove the false hard drive entry), then you could right-click>synchronise folder on the TDC 175 folder, that will tell you if there are other images in there to be added to the catalog. If there are, make sure you tick the option to "Show Import Dialog" so that you can see exactly what is available to be added.

5 Messages

 • 

100 Points

Thank you again, Jim, for all your time!
I see what you are saying, but the folders are all disorganized, I think because I created the subfolders on the ehd after I had them all in one folder in LR. Now Tom and Chris are in the 225 folder together with some other real estate pix from a different folder and in the 175 folder are Daria's pix mixed with others. If I remove (control-click on my mac)all the folders under both NARRATEDO ehd's would I take a chance to loose files or just the edits and adjustments that I did so far? Which were not that much.
Thank you for your advice!

Champion

 • 

535 Messages

 • 

9.4K Points

Removing both of the folders from within Lightroom would certainly be the simplest and quickest method of restoring order to that TDC folder. And provided you right-click>remove on the actual folders, not the photos that they contain, then there would be no risk of you losing files. But yes, you would lose the edits...so really you need to make the decision on your preferred course of action. 
Depending on the severity of the disorganisation, it may be possible to clean things up and retain some of the work that you've done, though that's likely to take some time as we're working across conflicting time-zones.

5 Messages

 • 

100 Points

Thank you again, Jim! Haven't been able to do the clean up yet, but will do so in the next couple of days and report back! THX ((:

1 Message

 • 

60 Points

I have a similar problem. It appears that my entire catalogue in Lightroom has one folder with a "small letter" vs a "capital letter.   When the file is returned to Lightroom from photoshop, it stores it in a new folder with the "capital letter".  
 I don't think I can rebuild the entire Lightroom catalogue with 30,000 photos.  What I would like to do is make sure the file coming back from Photoshop uses the "small letter", but I can't find where that is controlled (if at all).  It may just send the file back to the same location and uses "capitals" for all of its folders.  Thoughts???

253 Messages

 • 

4.3K Points

For the best forum advice I have seen on this 'bug' read the posts from Jim Wilde-
https://forums.adobe.com/thread/2399421
and-
https://feedback.photoshop.com/photoshop_family/topics/lightroom-creates-duplicate-folder-after-ps-e...

You must follow the procedure exactly otherwise the "Lowercase/uppercase" error can reappear.

Champion

 • 

535 Messages

 • 

9.4K Points

And if you can't figure out what to do from those links, please post a screenshot of your Folders Panel in Lightroom which shows the problem (i.e. the old and the new folders). From there we can work out what further information we need in order to give you specific recovery instructions.