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Adobe Photoshop Family

3 Messages

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120 Points

Mon, Jul 16, 2018 1:02 PM

Lightroom crashing

Windows 10 using Lightroom CC Classic build 7.4

Periodically crashes.  Seems to happen when I select export.

Responses

Adobe Administrator

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8.2K Messages

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118.2K Points

2 years ago

Greetings Lee,

Can you provide us with a description of the crash? Are there any dialogs? Do you fill out and send any crash reports?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

120 Points

2 years ago

No dialogs. Just said "not responding". Sometimes it does go to import eventually. However, have left it for over an hour...no joy.

Adobe Administrator

 • 

8.2K Messages

 • 

118.2K Points

2 years ago

Since we don't have many other reports of system hangs with 7.4, let's go through the usual suspects then, Lee. 

Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the hanging continue after resetting the preferences?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy