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Adobe Photoshop Family

1 Message


70 Points

Fri, Mar 1, 2019 3:57 AM

Lightroom Classic/Photoshop: Keeps pinwheeling while stitching Panoramas and I have to force quit

I have upgraded to Mojave and also to latest LR and PS and now I can not stitch any panoramas in either LR or PS. It shows in the preview window but just hangs on creation. Also LR constantly has to force quit as it just starts pinwheeling randomly


17 Messages


380 Points

2 years ago

I think that this is one for the support team as I reckon it's got confused between different versions. Adobe's updater leaves all sorts of baggage behind and doesn't uninstall any previous versions etc. I had awful issues with Bridge and had to remove all instances before I could get it to work correctly.

Adobe Administrator


7.9K Messages


115.1K Points

2 years ago

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

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Quality Engineering - Customer Advocacy