radar_guide's profile

2 Messages

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100 Points

Tue, May 12, 2020 12:34 PM

Lightroom Classic: Why is the map module not available?

LR Classic 9.2.1 release for mac
MacOS Catalina 10.15.4

Responses

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

Have you hidden the module? Right click on the Module names across the top. and see if it will allow you to put a check mark next to the Map.

If not, you may need to reset your preference file. 

Champion

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3.7K Messages

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61K Points

1 y ago

Looks like a preferences issue. Hiding the module should not dim the menu. It should still be possible to go to a hidden module via the menu.

799 Messages

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11.5K Points

1 y ago

 To reset your LR preferences: 

1. Close Lightroom. 

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 

3. Overwrite the Preferences when prompted by the dialog. 

4. Close Lightroom. 

5. Restart Lightroom.

It's pretty painless, just go over your preferences to reset anything that changed (not a lot changes), takes 5-10 minutes.


Employee

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295 Messages

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7.8K Points

1 y ago

Hi,

Are you based in China? Could you confirm if you had selected China as a region while creating the Adobe account?

2 Messages

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100 Points

1 y ago

I found out why, I asked adobe's customer service, If you buy the chinese version, there is no function of these modules. I am a Australian Chinese, sometimes in Beijing, sometimes in Sydney. so I had to return the Chinese version and buy the Australia version. In China, although everyone uses local social software, people can still use VPN to search google. so it is recommended not to remove these features from the software and give the customer a choice option when purchasing.