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5 Messages

 • 

640 Points

Thu, Oct 19, 2017 4:15 PM

Solved

Lightroom Classic: Videos don't play and don't import

In the passed I managed my video clips in Lightroom CC, since today I have LR Classic CC and it seems, that Adobe took out all video functions. Even I cannot open (to have a look) videos from the old catalogue. Is this a bug, or ist the function not existing anymore?

Responses

1 Message

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62 Points

3 years ago

is this issue solved yet? I have wasted whole days of my life on this problem and three months of frustration on what is a deal breaking bug which Adobe doesn't seem to give a crap about. I've re-imported 4 times, done all the workarounds, uninstalled and reinstalled 3 versions multiple times. What a freaking joke! When will this be fixed Adobe?

5 Messages

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100 Points

3 years ago

Lightroom Classic CC 7.3.1, Windows 7, deleting the dynamic link folders did not work. Lightroom still won't import MTS video files. (It has in the past) I don't really care if I can't edit them, but I DO want to at least catalog and view them.

11 Messages

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282 Points

3 years ago

just Updated to last version 7.4, and i still doesnt' work !

Well done adobe, it's a really good job

1 Message

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60 Points

2 years ago

Yeah same problem here. Dynamic link media server connection failed etc. Tried cleaning the files but no help. :/ W10 + latest updates and latest Lightroom CC. The video files have no problems at all to play in any other programs. They are MP4 files from DJI Mavic + few DSLR cameras.

9 Messages

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166 Points

The dynamic link issue appears to be an occasional problem.  At the moment I am not having a problem scanning videos in Lightroom Classic 7.4.

11 Messages

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282 Points

With so many people having this issue, it would be a known issue and have to be fix

11 Messages

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282 Points

2 years ago

Almost one year with no fix, good job

1 Message

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60 Points

2 years ago

Tonight, out of the blue, LR Classic stopped showing my quicktime videos.  Can see the thumbnails, but get a blank center screen when moving from grid to loupe view.  Running High Sierra, all software, Mac and Adobe, is up to date.  What is solution?  Tried deleting the DLL files as suggested above, but no luck.  

Adobe Administrator

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9.1K Messages

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127.5K Points

2 years ago

Greetings,

Thanks to everyone for their patience regarding the video issues that are affecting some users. 

The Lightroom Classic CC engineering team is looking for a few users who continue to have issues with video playback who are also willing to install a test build and provide feedback.  If you are interested please contact me via email at: 


Adobe Photography Products

Quality Engineering - Customer Advocacy

Employee

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50 Messages

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766 Points

2 years ago

Hi All,

Can you please try to import videos in the latest Lr Classic 8.0 version and let us know if you are facing any issues?

-Kanheiya

9 Messages

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166 Points

Just updated to Classic 8.0 and imported a video file.  No problems apparent.  I was able to play the file in Lightroom Classic 8.0.

Employee

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50 Messages

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766 Points

Thank you for the confirmation.

5 Messages

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100 Points

It perturbs me that I had to find out here there was an update, then kill and restart the Creative Cloud app to force it to offer me updates on LR and Photoshop. I'll test the video compatibility once I get the update installed. >:(

5 Messages

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100 Points

.MTS videos now import and play in Lightroom Classic CC, but there's no audio in the program. There's audio on the video if I play it in another program.

Employee

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294 Messages

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7.8K Points

Hi Mike,

Could you confirm which version of LrClassic you are using? Could you also share your System Info (Help > System Info)?

If you are using LrClassic 8.0 and still facing the issue of no audio for MTS files, then could you please share a video where this issue is present in LrClassic to keniya@adobe.com?

If you are not using LrClassic 8.0, then please try on that and let us know your experience.

Thanks,
Smit Keniya
Lightroom Classic CC Team

5 Messages

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100 Points

Sorry, I've been out of touch of my PC. I'm using LR Classic 8.0 Build 1193777. I've uploaded a short example to Dropbox and sent an email with te link.

1 Message

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60 Points

2 years ago

11 Messages

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282 Points

2 years ago

still does not work for me :


Employee

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294 Messages

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7.8K Points

Could you share one sample video for each of the error (I can see 2 different errors in the screenshot) with me at keniya@adobe.com?

5 Messages

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100 Points

Interesting, I'm having no problems with MP4. In fact, that was my workaround, convert the MTS to MP4 and use as a "reference" video.

Employee

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294 Messages

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7.8K Points

I was able to import files shared by Mike and kanadiou on both Win10 and macOS 10.14 without any issues. I was even able to play them without any issues.

Could you try after a restart of OS?

11 Messages

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282 Points

Hi, thanks for reply.
i don't know where the issue come from, but i can't play or import any video in lightroom for month. No need to restart as i've updated OS and restart hundred times in month. All my codecs are updates, i use all adobe suite softwares, with premiere, after effects etc and have no issue anywhere else. The only software where i can't import mp4 or mov is lightroom, and i can't figure out why.
can be codec conflicts ? with some others codecs like hap/dnxhd or anything else ?
i really don't know.

i'm juste able to import in lightroom 5



Employee

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294 Messages

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7.8K Points

Hi Kanadiou,

Which OS are you using? Also, could you save the error logs from the error dialogs and share the file with me?

1 Message

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60 Points

2 years ago

I am suddenly having this same issue on two of my Mac computers - an older iMac and an older MacBook Pro. Both happen to be running Mac OS Sierra (10.12.6) and the latest "updated" version of Adobe Lightroom Classic CC pushed through the Adobe Creative Cloud GUI. I can no longer import videos from my iPhone nor can I play existing videos in my Lightroom Classic catalog. I do a monthly import of photos and videos from my iPhone so something has changed over the last month. (I happened to have updated one of those two computers from Mac OS 10.11 to 10.12 in that time, but the other one was already running  OS 10.12.x and the video import/playback from my iPhone had been working fine.) I tried the fix on the first page of this thread but it did not help. This is a big disruption to my workflow and really discourages using Lightroom! Please advise. Thank you.

2 Messages

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70 Points

2 years ago

Hi All

I had the same issues with Lightroom Classic. I tried everything above but still no video!
For any reason i tryed older Versions of LR. After i opened and closed LR 2015.14 LR Classic was able to import and playback videos again!

Actually i don't think this is the solution but somehow it work's in my case!



7 Messages

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134 Points

2 years ago

I am on LrClassic 8.2 and all of sudden during an import the process took for ages and did nmot stopped. Had to force quit my iMac LR. Since then no video old or new can be played. Tried the suggested to delete those files. It did not worked. Adobe, please!!! Come up with a solution for this.

Adobe Administrator

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9.1K Messages

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127.5K Points

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

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134 Points

It works now! Many thanks.

7 Messages

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134 Points

No, it does not... I mean I can play videos but when trying to import new ones it tells me that connecting to Dynamic link server faliled. I can play the video in Finder very well.

Adobe Administrator

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9.1K Messages

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127.5K Points

Next step is to try a clean reinstall: 
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
  • Restart the computer
  • Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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152 Points

I posted about this problem over a year ago. Have tried all suggestions without success. Still can’t import ot play video files.

Adobe Administrator

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9.1K Messages

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127.5K Points

@Steward Searles,

What is your Windows version?
What is your installed Lightroom version number? (Help>System Info...)
What is the video source? Which Camera? Which format?
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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152 Points

Thank you for your interest.

Typical errors include connecting to Dynamic Link Server, error working with video, unknown error, problem with the video file.

File formats include AVI, MOV, MP4 and MTS. All play ok with VLC Media Player and other apps.

Cameras include Canon 60D, Canon Legria HFM31, Sony RX100IV and an old Canon IXIUS

Windows 10 Home, Version 1803, OS Build 17134.648

Details from Lightroom below.

Lightroom Classic version: 8.2 [ 1204643 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 8100.1 MB
Real memory available to Lightroom: 8100.1 MB
Real memory used by Lightroom: 393.3 MB (4.8%)
Virtual memory used by Lightroom: 744.6 MB
GDI objects count: 667
USER objects count: 2171
Process handles count: 1909
Memory cache size: 0.0MB
Internal Camera Raw version: 11.2 [ 134 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 39MB / 4050MB (0%)
Camera Raw real memory: 39MB / 8100MB (0%)
System DPI setting: 168 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 960 (25.21.14.1771)





Adobe Administrator

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9.1K Messages

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127.5K Points

Realizing that you may have tried this already - but you should go step by step through this uninstall/reinstall process and let me know if your video behavior changes: 

  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
  • Restart the computer
  • Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

152 Points

Tried this but no change.

Adobe Administrator

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9.1K Messages

 • 

127.5K Points

2 years ago

For those of you still having difficulties on this thread, we are trying to collect an assortment of video files which will not play in Lightroom Classic 8.2.  If you have a video file which misbehaves in Lightroom Classic, and are willing to share it with us, reply to this comment and we will contact you via email to get the file. 

Make sure you have reviewed this doc: https://helpx.adobe.com/lightroom/kb/video-support-lightroom.html prior to volunteering files. 

Thanks
Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

 • 

152 Points

Happy to supply examples if it will help solve the problem.

Adobe Administrator

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9.1K Messages

 • 

127.5K Points

I've contacted you via email. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

22 Messages

 • 

460 Points

Hi Rikk, I’m not sure if this qualifies for what you’re seeking, but I have video from my DJI Mavic 2 Pro that won’t import to Lightroom Classic anymore. I was able to import these types of videos earlier this year (Jan/Feb?) but now LR gives an error that no video streams were found. I originally reported it here: https://forums.adobe.com/thread/2546538

Adobe Administrator

 • 

9.1K Messages

 • 

127.5K Points

I've contacted you via email. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

I'm having the same issues with video shot with a Mavic Pro 2 and DJI's Pocket OSMO.  Lost several files yesterday in an attempt to import...  Frustrating.  I'll be happy to upload files if it helps.  BTW...they work fine in Premiere Pro

Adobe Administrator

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9.1K Messages

 • 

127.5K Points

If you video falls into one of these categories it currently isn't supported - see the engineer's notes from Michael video above: 

“This video is not supported by Lightroom. (It is not importing in Photoshop as well)

 

This video has the following issues : 

  • There is no Audio Stream as seen in the EXIF data extracted from the video.
  • The Video codec supported by Dynamic Link Media Server is H.264. I couldn’t find that in this video.
  • This particular video has Compressor ID as hvc1. We support avchd/avc,  mp4 and mov(for Mac), avi(For Win).
This video needs to be converted to a compatible format supported by Lr in order to be imported without issues.”

Support for this video format may come in the future but there is no ETA for this. 

You may want to change the settings on your DJI to a more compatible format if possible. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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82 Points

a year ago

Same problem...
I can't play my videos from my library and I can't import new videos either...
More than a month with this problem...and Adobe can't or doesn't know how to solve it. I find it incredible to be like this, I need to work!