Lightroom Classic: Videos don't play and don't import

The dynamic link issue appears to be an occasional problem.  At the moment I am not having a problem scanning videos in Lightroom Classic 7.4.

With so many people having this issue, it would be a known issue and have to be fix

Just updated to Classic 8.0 and imported a video file.  No problems apparent.  I was able to play the file in Lightroom Classic 8.0.

Thank you for the confirmation.

It perturbs me that I had to find out here there was an update, then kill and restart the Creative Cloud app to force it to offer me updates on LR and Photoshop. I'll test the video compatibility once I get the update installed. >:(

.MTS videos now import and play in Lightroom Classic CC, but there's no audio in the program. There's audio on the video if I play it in another program.

Hi Mike,

Could you confirm which version of LrClassic you are using? Could you also share your System Info (Help > System Info)?

If you are using LrClassic 8.0 and still facing the issue of no audio for MTS files, then could you please share a video where this issue is present in LrClassic to keniya@adobe.com?

If you are not using LrClassic 8.0, then please try on that and let us know your experience.

Thanks,
Smit Keniya
Lightroom Classic CC Team

Sorry, I've been out of touch of my PC. I'm using LR Classic 8.0 Build 1193777. I've uploaded a short example to Dropbox and sent an email with te link.

Could you share one sample video for each of the error (I can see 2 different errors in the screenshot) with me at keniya@adobe.com?

Interesting, I'm having no problems with MP4. In fact, that was my workaround, convert the MTS to MP4 and use as a "reference" video.

I was able to import files shared by Mike and kanadiou on both Win10 and macOS 10.14 without any issues. I was even able to play them without any issues.

Could you try after a restart of OS?

Hi, thanks for reply.
i don't know where the issue come from, but i can't play or import any video in lightroom for month. No need to restart as i've updated OS and restart hundred times in month. All my codecs are updates, i use all adobe suite softwares, with premiere, after effects etc and have no issue anywhere else. The only software where i can't import mp4 or mov is lightroom, and i can't figure out why.
can be codec conflicts ? with some others codecs like hap/dnxhd or anything else ?
i really don't know.

i'm juste able to import in lightroom 5

Hi Kanadiou,

Which OS are you using? Also, could you save the error logs from the error dialogs and share the file with me?

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

It works now! Many thanks.

No, it does not... I mean I can play videos but when trying to import new ones it tells me that connecting to Dynamic link server faliled. I can play the video in Finder very well.

Next step is to try a clean reinstall: 

• Close Lightroom
• Restart the computer
• Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
• Restart the computer
• Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
• Restart the computer
• Launch Lightroom
• Wait 5 minutes

I posted about this problem over a year ago. Have tried all suggestions without success. Still can’t import ot play video files.

@Steward Searles,

What is your Windows version?
What is your installed Lightroom version number? (Help>System Info...)
What is the video source? Which Camera? Which format?

Thank you for your interest.

Typical errors include connecting to Dynamic Link Server, error working with video, unknown error, problem with the video file.

File formats include AVI, MOV, MP4 and MTS. All play ok with VLC Media Player and other apps.

Cameras include Canon 60D, Canon Legria HFM31, Sony RX100IV and an old Canon IXIUS

Windows 10 Home, Version 1803, OS Build 17134.648

Details from Lightroom below.

Lightroom Classic version: 8.2 [ 1204643 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 8100.1 MB
Real memory available to Lightroom: 8100.1 MB
Real memory used by Lightroom: 393.3 MB (4.8%)
Virtual memory used by Lightroom: 744.6 MB
GDI objects count: 667
USER objects count: 2171
Process handles count: 1909
Memory cache size: 0.0MB
Internal Camera Raw version: 11.2 [ 134 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 39MB / 4050MB (0%)
Camera Raw real memory: 39MB / 8100MB (0%)
System DPI setting: 168 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 960 (25.21.14.1771)

Realizing that you may have tried this already - but you should go step by step through this uninstall/reinstall process and let me know if your video behavior changes: 

• Close Lightroom
• Restart the computer
• Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
• Restart the computer
• Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
• Restart the computer
• Launch Lightroom
• Wait 5 minutes

Tried this but no change.

Happy to supply examples if it will help solve the problem.

I've contacted you via email. 

Hi Rikk, I’m not sure if this qualifies for what you’re seeking, but I have video from my DJI Mavic 2 Pro that won’t import to Lightroom Classic anymore. I was able to import these types of videos earlier this year (Jan/Feb?) but now LR gives an error that no video streams were found. I originally reported it here: https://forums.adobe.com/thread/2546538

I've contacted you via email. 

I'm having the same issues with video shot with a Mavic Pro 2 and DJI's Pocket OSMO.  Lost several files yesterday in an attempt to import...  Frustrating.  I'll be happy to upload files if it helps.  BTW...they work fine in Premiere Pro

If you video falls into one of these categories it currently isn't supported - see the engineer's notes from Michael video above: 

“This video is not supported by Lightroom. (It is not importing in Photoshop as well)

 

This video has the following issues : 

• There is no Audio Stream as seen in the EXIF data extracted from the video.
• The Video codec supported by Dynamic Link Media Server is H.264. I couldn’t find that in this video.
• This particular video has Compressor ID as hvc1. We support avchd/avc,  mp4 and mov(for Mac), avi(For Win).

This video needs to be converted to a compatible format supported by Lr in order to be imported without issues.”

Support for this video format may come in the future but there is no ETA for this. 

You may want to change the settings on your DJI to a more compatible format if possible.