5 Messages
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640 Points
Thu, Oct 19, 2017 4:15 PM
Solved
Lightroom Classic: Videos don't play and don't import
In the passed I managed my video clips in Lightroom CC, since today I have LR Classic CC and it seems, that Adobe took out all video functions. Even I cannot open (to have a look) videos from the old catalogue. Is this a bug, or ist the function not existing anymore?
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John_R_Ellis
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3 years ago
1. In Library, do you see the video thumbnails?
2. What in detail happens when you double-click one of those thumbnails?
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wolfgang_tietzen
5 Messages
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640 Points
3 years ago
Trying to import new videos into the catalog even does not work anymore.
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John_R_Ellis
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3 years ago
1. Can you please post a screenshot of the error message?
2. Upload a sample video to Dropbox or similar and post the sharing link here. That will help identify whether the problem is specific to the video file(s) or to your particular installation of LR.
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wolfgang_tietzen
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640 Points
3 years ago
https://www.dropbox.com/sh/6kgmdwiv43ljo8e/AACQYbo2P7N3yuVOeCuDx6S5a?dl=0
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stefan_ried
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70 Points
3 years ago
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wolfgang_tietzen
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3 years ago
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John_R_Ellis
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3 years ago
You might try exiting LR and manually deleting the video media cache: https://forums.adobe.com/message/7553521#7553521
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wolfgang_tietzen
5 Messages
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640 Points
3 years ago
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mark_goldberg_4z63yx6eevaz9
4 Messages
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130 Points
3 years ago
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dan_smyth_8f4yb0n0dvarv
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122 Points
3 years ago
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rick_russell_7249084
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120 Points
3 years ago
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alainfolny
2 Messages
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90 Points
3 years ago
Note that I noticed the following error in macOS Console:
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alainfolny
2 Messages
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90 Points
3 years ago
I finally tried to install the combo update for my mac.
https://support.apple.com/kb/DL1944?locale=fr_FR
Now I can re-import videos and they are correctly played.
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tj_wolsos
2 Messages
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74 Points
3 years ago
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juergenberkessel
1 Message
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64 Points
3 years ago
PS, why is this thread marked "solved"?
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