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56 Messages

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1K Points

Sun, Dec 3, 2017 5:40 AM

Solved

Lightroom Classic: Videos do not play or import macOS High Sierra

Responses

7 Messages

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160 Points

3 years ago

Thanks for a tip, how can I get LR6?

Adobe Administrator

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15.5K Messages

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291.7K Points

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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160 Points

3 years ago

Thanks Jeffrey,
I downloaded LR6, installed and imported video. No problem during this process. 
Then I closed LR6 opend LR CCC with new catalog.
Same problem. No preview for video, import fail.

here is log from console filtered by "lightroom".
Let me know if you want some other info.

https://www.dropbox.com/s/p5b1w4jg77gh4ru/LR-test.txt?dl=0

49 Messages

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744 Points

@Matej -- I am suspecting that these all issues have to do with Permission setting on your system. Can you please issue "sudo chmod 755 /Users/mtj/Pictures/Lightroom/Lightroom Catalog-2 Previews.lrdata" through terminal. Basically please check for where file/folder read denial is happening. Then give permission to respective folder. Thereafter please check if Import for Video works or not.

7 Messages

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160 Points

Thank you for your response Reetesh,
How should the permission look like? Who should have permission to do what?
When I look in info window in finder, I as user have read-write permissions on all folders and files on this path.

This catalog is you are pointing at is actully an old catalog from previous LR.

Anyway I tried to open LRCCC, found sandboxed preview file, run that sudo command on it but nothing has changed. After opening LR again sandbox comes again.

As I say, I'm not a programmer so I may be misunderstanding something.
Here is the log from that activity.

https://www.dropbox.com/s/209i6jtsfnch6ar/LR-test2.txt?dl=0

Thanks 

49 Messages

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744 Points

@Matej -- for more investigation I will send an email to you, however before that, can you try opening Mac in Safe Mode, and do Video Import. Looks like mdworker is facing some issue. Please try to reboot your system in Safe Mode. http://jaybarn.es/docs/osx_error_fix/ -- this link have some instructions.

7 Messages

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160 Points

I did boot into safe mode, but was not able to import or preview video in LR
here is unfiltered log
https://www.dropbox.com/s/hc2jt9n4zlp2678/LR-test3-safeMode.txt?dl=0

Restarted again without safe mode and nothing has changed
unfiltered log is here
https://www.dropbox.com/s/9agvhdr06pbda0g/LR-test4-restartAfterSafeMode.txt?dl=0

49 Messages

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744 Points

@Matej -- I will mail you regarding this issue. Seems there is some issue with permissions on your system, this looks like OS specific.

5 Messages

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134 Points

would it be possible to have the issue result public so we can use your help too? thanks

2 Messages

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70 Points

3 years ago

I have the the same problem and I ave noticed that it appears only after you try and fail to open an Apple video file recorded with new hvc1 codec Then you can't open any other video untill you restart Lightroom CCC. In Lightroom CC and iOS devices the same file opens w/o any problems.
File coded with hvc1 doesn't have a preview as well - see the attached photo of a video coded in h.264 and hvc1

PS
I'm still on Sierra not High Sierra...

56 Messages

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1K Points

3 years ago

My problem has similar symptoms but appears independent if Camera type or codec. I do have thumbnails. Sometimes the problem is resolved by restarting and sometimes not. Sometimes I can view 2-3 photos , sometimes 20 or more.

56 Messages

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1K Points

3 years ago

This continues to be a ongoing issues with Lightroom 7.1.   I have not seen any resolution to this issue.   Lightroom 5 and 6 work fine with Mac OSX High Sierra.    I have tried every suggestion I have seen on this forum.  The only partial short term remedy seems to be Force Quit Lightroom and then it works for a short bit and then starts to fail again.

5 Messages

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134 Points

3 years ago

I have the same problem. I went from Yosemite & Lightroom 5 to High Sierra & Lightroom Classic CC. Pictures works fine. Videos that aren't MTS (AVCHD) works well too. As for MTS video the thumbnail is gone and shows exclamation mark to its side. When clicked the message "Lightroom has encountered problems reading this video" appears.

5 Messages

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134 Points

3 years ago

I have the same problem. I went from Yosemite & Lightroom 5 to High Sierra & Lightroom Classic CC. Pictures works fine. Videos that aren't MTS (AVCHD) works well too. As for MTS video the thumbnail is gone and shows exclamation mark to its side. When clicked the message "Lightroom has encountered problems reading this video" appears.

4 Messages

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112 Points

3 years ago

Same Problem on Mac high Sierra. No import of Videofilm in LR classics  (Pics work fine) and also in Bridge no videos shown - Message: Das Herstellen einer Verbindung zu Dynamic Link-Server ist fehlgeschlagen.
how to re-connect to the Dynamic Link-Server and get this fixed?

4 Messages

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112 Points

deinstall ALL adobe files, run adobe cleaner, delete ALL adobe files even in library's, computer restart, download and install Creative cloud, install apps - 
everything works fine again.

waiting for the next bug ;-))

56 Messages

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1K Points

I have tried that in the past with no luck.   I thought the problem was resolved but it returned.    Seems randon on what videos it likes and does not like.

5 Messages

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134 Points

unfortunately not working on my computer

5 Messages

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134 Points

3 years ago

Hope this could help! Still can't view previously imported videos - BUT - I can now import and view  imported videos!

I believe the trouble is linked to Quicktime components and access to them.

My first hint was that I could only view MTS file through VLC  but not open them with Quicktime player anymore. I had Perian components installed since years in my computer and this before installing High Sierra OS.
I am not sure if Perian was the cause but in case I disabled Perian via System Preferences/Perian/Uninstall

I went to https://xiph.org/quicktime/download.html and installed components xiph-qt-0.1.9

I could then open MTS (AVCHD) videos again with QuicktimePlayer X.

I restarted my computer, opened LIghtroom Classic CC. I could import new videos, thumbnails are visible again and I could read the video files inside Lightroom Classic CC.

My pre-imported videos still are unreadable. I re-imported one of the unreadable videos inside Lightroom Classic and THEN the video worked.

I still didn't find the solution for past imported videos not having to re-import a huge number of files inside LR Classic...


56 Messages

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1K Points

3 years ago

This continues to be an issue in Lightroom Classic CC.   Any real response from Adobe on this issue.

Paul

4 Messages

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92 Points

3 years ago

Same here, lightroom cc 7.2, so maddening. Months have passed and still not able to play videos. Import works fine. 

4 Messages

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92 Points

3 years ago

To add a few more details - High Sierra 10.13.3 on iMac 2017 (but had the same issue with Sierra before upgrade on a different machine). For videos, in the library module, I see a grey spaceholder instead of video, and video controls do not respond. Lightroom CC (not classic) on a different machine (same cloud synced videos) plays the video just fine. This is for all videos created with different cameras. 

56 Messages

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1K Points

3 years ago

Same here.   No real response from Adobe on this issue. .  Seems they have gone silent on responding.

Employee

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50 Messages

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766 Points

3 years ago

Hi,

Can you Please Delete the below files and try? 

<user>/Library/Preferences/Adobe/amecommand/10.0.0/Trace Database.txt

<user>/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt

Let us know if this resolves this issue.

-Kanheiya

4 Messages

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92 Points

Deleting this files has not helped, i.e. video still do not play. Don't have ..amecommand.. folder, so deleted the second file. 

What helps for some time (could not determine ) is restarting the iMac, however the issue comes backs in a few hours/ days. I rarely restart the iMac, only for Lightroom. 

1 Message

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62 Points

3 years ago

No files there. Already reset preferences. PleaSe assist.