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5 Messages

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262 Points

Wed, Aug 19, 2020 12:34 PM

Solved

Lightroom Classic: v9.4 Arrow keys broken in Compare

In the Library module, I select a group of photos and use "compare" mode. Up until I upgraded to 9.4, I could use the arrow keys on the keyboard to move between the pictures in the group. That's broken now. It's not my keyboard (keys work fine). The graphical arrows on the Lightroom interface still work with the mouse.

Responses

Official Solution

Adobe Administrator

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792 Messages

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14.6K Points

a month ago

Greetings,

 

Updates for the Adobe Photography Products were released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

3 Messages

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82 Points

It was getting frustrating, but am happy now!  

20 Messages

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302 Points

Thanks for the fix. Keys are now working in compare mode again.

Unfortunately I had 2 total LR crashs in 3 hours. I (almost) never had to use the task manager to close LR before.

Lightroom Classic 10.0 @ Windows 10 Pro (Version 10.0.18363 Build 18363) @ Intel i7-6700K @ Radeon HD7950

3 Messages

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80 Points

@Rick This is not working for me. I updated to version 9.4. running on Mac 10.13.6 and in compare view, the arrow keys do not function as before in version 9.3. I find t this a real loss as my workflow has always included being able to switch between frames--back and forth--to compare images. Please advise. 

Adobe Administrator

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8.5K Messages

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121.6K Points

The fix is in 10.0 - not 9.4 - you will need to update OS and Lightroom. 

 Adobe Photography Products

Quality Engineering - Customer Advocacy

59 Messages

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828 Points

3 months ago

I don't typically use the arrows on the screen or my keyboard to move along the filmstrip.  However, in an attempt to replicate what you described I can confirm that using the arrows on the "interface" do move me back and forth but that using the arrows on my keyboard does not.

172 Messages

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4.4K Points

3 months ago

Mac, Win or both?

5 Messages

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262 Points

3 months ago

I've only tried it on Windows 10, fully updated.

59 Messages

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828 Points

3 months ago

Windows 10 Pro

330 Messages

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6.1K Points

3 months ago

Tried this on my Windows 10 with LrC 9.4 and my keyboard left/right arrow keys work as expected.

330 Messages

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6.1K Points

I think I must have misunderstood this report. I now find that the keyboard left/right arrow keys don't work in Compare View for LrC 9.4.

281 Messages

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5.1K Points

3 months ago

I'm on Mac and i have to click one of the images first before i can move forward and back with the arrow keys. However, it than works as aspected.

5 Messages

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262 Points

3 months ago

That trick doesn't work for me Roelof. Thanks for the suggestion though.

5 Messages

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262 Points

3 months ago

I rolled it back to 9.3 and the arrow keys work properly now. There's definitely something wrong with 9.4.

Champion

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783 Messages

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13.6K Points

3 months ago

I have a similar experience to Roelof on my macOS 10.15.6 and Lr9.4.  When I First enter compare mode I have to select the Candidate and then Compare arrows work correctly.  After this if I stay in Compare mode and select a different set of photos the arrow keys work except that Select is first selected which  is not what I want so I have to chose Candidate. 

Employee

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92 Messages

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1.9K Points

3 months ago

Thanks Rob for reporting the issue. We are able to reproduce it and logged a bug to investigate.

5 Messages

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262 Points

3 months ago

Excellent, thanks. I appreciate the quick response and the follow-up.

20 Messages

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302 Points

3 months ago

I have the same bug since LrC 9.4. Sometimes the keys work and sometimes they don't :(

Lightroom Classic 10.0 @ Windows 10 Pro (Version 10.0.18363 Build 18363) @ Intel i7-6700K @ Radeon HD7950

3 Messages

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82 Points

3 months ago

I too am having this problem.  If I delete the Preference file located
C:\Users\User\AppData\Roaming\Adobe\Lightroom\Preferences
It works one time and then after it re-creates the file, it does not work.

77 Messages

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1.3K Points

2 months ago

This reply was created from a merged topic originally titled Lightroom Comparison View ("XY") loosing "reference picture" & arrow keys not wor....

Lightroom comparison view ("XY") is always loosing the reference picture.
I would like to set a fix picture and scroll through alternatives to quickly rate and compare them.
- arrow keys are not working
- it's constantly loosing the reference. It should be possible to really lock the reference I tried several times with different approaches to use this function. It is only useful for comparing a few hand picked pictures but not with a large selection.

p.s. Please dear developers, have a deeper look at a professional software like CaptureOne and you cry next time you open lightroom.