stanley_rowin's profile

30 Messages

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446 Points

Tue, Jan 19, 2021 6:07 PM

Lightroom Classic: v10.1.1 still not exporting to Apple Mail

I saw in the recent updates that this was fixed, but it isn't for me. I go to "Email photo," the "Apple Mail 1Photo" dialog opens. I used to be able to just click SEND and it would create an e-mail in Apple Mail. Now the "Preparing file for E-mail" counter counts down, but nothing makes it to e-mail. With or without an e-mail address filled in.

Any ideas?

Mac 10.15.7 Email 13.4.

Thanks!

Responses

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3 m ago

This was a solution for this issue for me 9 months ago.  See my posts here

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-context-menu-email-stops-working/5f5f461e4b561a3d42746c4e

BTW, I have not had the issue for several months

30 Messages

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446 Points

Thanks for your reply Robert. Right-Clicking an image inside LR, or Exporting for E-mail, doesn't work for me. I get to the point where it apparently creates the file, and doesn't hand it off to Mac's Email client.

It's as if it's looking for an older version of Mail, and can't find it, so it stops. I can't find a way to tell LR to find an e-mail client.

The best solution would have Adobe recognize problem and fix it.

But thanks anyway!

Adobe Administrator

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It is possible you may need to reset your preference file

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

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Champion

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3 m ago

Do you have your permissions set to allow LightroomC to automate Apple Mail

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3 m ago

Thanks all, but Lightroom has full disk access in the Privacy panel. Resetting the preference file didn't help, but did reset my preferences! I didn't bother backing up the old ones either. 

And Robert, I don't see LR or Bridge in the Automation Privacy setting, nor do I see a way to get it in there (other than resetting it in Terminal) and I don't remember ever seeing a window asking for permission fro LR to Automate.

Thanks for the help so far. Any other ideas?

Champion

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3 m ago

Well, that's your issue.  I would try and uninstall LrC and reinstall without removing your Lr preferences and see it ask you.  There is no ADD item for Automation so I guess I would try the install uninstall first.

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OK . Thanks again. I'm now debating whether it's worth the effort just for e-mailing files. Stay tuned . . .

Champion

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3 m ago

Its very little effort at all and worth a try.  Its easy using either Applications/Adobe Lightroom Classic/Uninstall /..........  or the Creative Cloud App and takes a few minutes.  

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446 Points

Thanks. No joy. I used the Creative Cloud App to remove LR Classic, saving my new preferences. Then reinstalled it in the CC app. Then OPENed it from the CC app. No asking for permissions into Automation Prefs, and of course, no Adobe products in the Catalina Automation system prefs. And finally, none of the methods to send it via e-mail are working. BTW, "EXPORT . . . " works fine.

Champion

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I am surprised Lightroom/Classic/Mail isn't in the Automator section.  I thought when you would be asked the first time the app (LrC) is ran and you are asked if you want to allow LrC to use apple mail than and entry would be placed in the Automator section.  If you say no it is in there but unchecked.  At least that is the way it is supposed to work.  You apparently were never asked.  

I AM NOT SURE ABOUT THIS but I think the following terminal command should reset this area and maybe it will ask again when you restart Lr.  An expert needs to confirm this.

tccutil reset AppleEvents

Maybe @CarlosCardona  can chime in here as he is a Mac IT guy.

(edited)

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Thanks again. Rather than screwing up what I had working, I tried this command:

tccutil reset AppleEvents com.adobe.Lightroom Classic

Which returned:

tccutil: Usage: tccutil reset SERVICE [BUNDLE_ID]

But after trying several times, and rebooting, didn't solve the problem.

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446 Points

Nor did this help:

 tccutil reset database AppleEvents com.adobe.Lightroom Classic

Champion

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I have no more ideas Stanley.  I am sure I am beyond my pay grade here. 😂

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Well, thanks for being there for me!

Champion

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Even though I don't have the issue I wish a Mac OS Guru would figure out what needs to be done to reset LrC and the Automator section. It would be interesting know how this is supposed to work.  I think the old Apple Mantra of "it just works" quit working several Mac OS versions ago and no longer applies.  

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446 Points

What is interesting is that Photoshop, which also is not in my Automation Privacy settings, has no problem creating a file and accessing Mail by hitting the "share" button in the upper right of the Photoshop window. How can one Adobe product do it, and not another?

Adobe Administrator

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Likely culprits:

1. Bad preferences: I believe you have reset already

2. Bad Install ( have you tried a clean install)

  • Clean Lightroom Install Procedure
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom
  • Restart the computer
  • Install Lightroom via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes

Some Plugin installed in Lightroom causing a conflict. 

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Probably because using the Share menu item is part of the OS so doesn’t need to be listed in the Automation section of Security.

Champion

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@Rikk 

I think the OP has done all of that except maybe restarting the Computer.  I know macOS caches the settings so maybe a restart would cause the OS to ask if you want to allow Automation of Apple Mail which the OP does not have in his Automation section of Security/Privacy which I think is needed to have Apple Mail in LrC to work.  Apparently he was never asked that question.  My understanding is even if you say NO to allowing Apple Mail to be Automated an item is placed in The Automation section but is Unchecked.  

Champion

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834 Points

@RikkFlohr Hey Rikk, I'm able to reproduce the issue with LrC not being able to send email using Apple Mail. I did go through the clean install steps you outlined above (including trashing prefs first), but no change. 

It is successful in sending email using Gmail. It appears as though it is successful when using Apple Mail, but the message is never actually created in Apple Mail (nor is it being sent obviously). 

I am using LrC v 10.1, and my OS is 10.14.6.

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Yes, I uninstalled and reinstalled LR via CC app, and rebooted. I tried to reset the Adobe Automation Privacy settings. No change.

@robert_somrak

Probably because using the Share menu item is part of the OS so doesn’t need to be listed in the Automation section of Security.

Based on the choices inside the "Share" icon in Photoshop, I think that icon is within Photoshop, and not part of the Mac OS. But what do I know?

I looked around here and see this issue started with LR 10, with some posts starting 3 months ago. I ignored it for a while, and used the Photoshop Share until I decided I'd had enough. 

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Don't try this at home:

I found and deleted the Automation Privacy settings database: TCC.db which removed all the entries. As some of the other programs were called up, they asked for permission. Not any Adobe programs, so they never populated the Automation Privacy choices. So you can't turn them on because they don't ask for permission. I doubt this is a conflict with  a Lightroom Plug In as mentioned above. I didn't bother removing and reinstalling Lightroom for a third time, because the other programs asked for permission without having to reinstall them.

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3 m ago

@rob_sylvan 

Are you missing the items as shown above in Apple Preferences/Security&Privacy/Automation concerning Mail.app too?

(edited)

Champion

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@robert_somrak Yes, this is all I have showing. 

 

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@rob_sylvan 

Thanks for the info.  You don't have Mail.app in Automation so Apple Mail probably won't work.  It would be nice if one of the Adobe Engineers would chime in here and confirm this.   As I said before, when you are asked in LrC if you want to allow Automation for Apple Mail macOS should place an entry in this section but it will be UNCHECKED if you say NO.   @stanley_rowin said he was never asked.  I see you have Finder in there.  I was never asked if to allow Automation for Finder in LrC and don't have any issues so far. Stanley even deleted TCC.db and most programs asked again but LrC didn't.  Maybe deleting TCC.db doesn't reset everything.   Using Terminal and the command "tccutil reset AppleEvents" may reset other things although I am not sure about this.  A couple of $64,000 questions is why does the question to Add Mail.app to Automation not get asked for some people and the bigger question how do you force LrC/macOS to put this item in Automator if it is missing.  

(edited)

Champion

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@robert_somrak Yeah, I don't ever recall being prompted about allowing that, and I would have accepted it if I had been. 

I have a suitable workaround, and to be honest, I don't use that feature much (plus I can get it to work when I choose Gmail instead of Apple Mail). So, I just wanted to offer my experience for the engineers and support folks. Thank you for your insight and assistance!

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@rob_sylvan 

I would be nice if one of the Adobe Engineers would provide some insight on how this is supposed to work and why some people are never asked the Automation question.

Champion

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BTW, this might be an Apple issue where one of the macOS updates didn't work correctly and the question wasn't asked but a Reset like @stanley_rowin did should of fixed that unless the issue is still in macOS 

Adobe Administrator

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We are waiting for engineering to respond. I do have a personal machine that is failing also. Please stand by. 

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@Rikk 

Thanks for the update.  Luckily my Apple Mail is working but the engineer in me would like to know what is happening😀

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Here's another clue for anyone who's still listening. I logged out and logged into my computer as a new user. I then opened LR and had to log into LR as a new user and watched the new features stuff. But nothing asked for permissions to get into the Automation pref pane. And the Automation pref pane was empty. But Adobe products did populate the "Full Disk Access" permissions area.

Meanwhile I still can't e-mail from Lightroom Classic, but I can from Photoshop 2021 . . .

1 Message

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60 Points

any progress with this? Im am still unable to send pictures via AppleMail. The automation option appears to be missing

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@Rikk 

Any info from the Engineers?  A friend of mine is having this issue on his Mac using Apple Mail app with the missing Automation entry.  

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11 d ago

I am also having the same issue.  It started when I upgraded from Mac OS High Sierra to Catalina (and some upgrades to LR Classic occurred right after that).  I have only Aperture in the Automation section of Privacy.

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11 d ago

I don’t think this issue with MAIL.APP missing from Automation has been fixed. Maybe @Rikk  will provide an update as he also had the issue.

1 Message

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60 Points

9 d ago

Piling on this thread, having the same issue.  Running Big Sur 11.2.3 and LrC 10.2.  "Email Photos..." brings up the Apple Mail address window with my selected photos loaded, clicking "Send" starts the "Preparing files for Email" progress bar in the upper-left corner, but when the bar reaches 100% it disappears and nothing happens...

Have tried most of the above recommended solutions without success.  Agree with previous recommendations for an Adobe engineer to weigh in and help solve.  

Thanks so much in advance!

Champion

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8 d ago

@stanley_rowin  started the thread.

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8 d ago

Yup, That's me. Still waiting for someone to fix this!

It's interesting that neither Photoshop or Lightroom are listed in my Automation Pref Panel in OS 10.15.7, yet Photoshop 22.3.x will export to Apple Mail and Lightroom Classic 10.2 won't. Too bad those engineers don't talk to each other . . .

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8 d ago

@stanley_rowin 

Hi Stanley.  Not sure what is happening but I replied  to another comment by @JTfrustrated and the last reply ended up here