martin9251's profile

25 Messages

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536 Points

Sat, Oct 24, 2020 7:51 PM

Lightroom Classic v10: Padlock symbol in Crop tool shows incorrectly as unlocked when aspect crop behaves as locked

When choosing Crop tool there is a padlock symbol that shows whether aspect ratio is locked or not. When making the first attempt to crop any particular image the padlock symbol incorrectly shows as unlocked when the tool is behaving as locked.

This only seems to happen on the first attempt to crop a new image. 

Whilst the symbol incorrectly shows as unlocked (even though aspect ratio is locked), just passing the mouse pointer over the padlock (no click required)  changes the padlock to correctly show as locked.

Whilst incorrectly showing as unlocked (even though aspect ratio is locked), pressing the shortcut key A has no effect on the padlock symbol but does change the aspect lock to unlocked (so now the symbol and the behaviour matches). Subsequent use of the shortcut A makes padlock symbol behave correctly for that image.

Once the initial incorrect view has been corrected (by one of the above methods), all subsequent behaviour on the same image seems correct. Open another new image and the problem reappears.

Catalina 10.15.7

Lightroom Classic v10.0

Responses

Accepted Solution

25 Messages

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536 Points

3 m ago

This problem now seems to be fixed with v10.2. Thank you! 

3 Messages

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90 Points

4 y ago

I need to add a lens profile. In LR 6 I went to update and tried to download LR 6.12. A screen asked for my password showing a padlock. No password I have worked. Is this asking for an Adobe or an Apple password?
Note: This comment was created from a merged conversation originally titled Lightroom: Dialog with padlock when trying to update

Adobe Administrator

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10.6K Messages

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140.4K Points

Can you share a screenshot of the dialog?

Adobe Administrator

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15.9K Messages

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296.4K Points

That sounds like a macOS dialog, which would require the password you use to log onto your Mac (not your Adobe ID)

202 Messages

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1.9K Points

8 m ago

Try to reproduce on W10 but unfortunatly i don't have the problem on W10 and LRC 10

25 Messages

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536 Points

8 m ago

These steps reproduce the problem:

  1. Open LR and in Grid view chose photo that has not been cropped
  2. Press R shortcut to enter Crop mode
  3. If padlock symbol is shown as locked try cropping. Note the behaviour is as if aspect ratio is not locked.
  4. Hover (don't click) mouse over padlock symbol to change it from locked to unlocked to match behaviour of crop tool.

OR

If padlock symbol is shown as unlocked when you open crop tool then click it to lock and move to another photo that has not been cropped. Press R to enter crop mode. Padlock is shown as locked but behaviour is as if aspect ratio is not locked.
Hover (don't click) mouse over padlock symbol to change it from locked to unlocked.

Another possibly linked phenomena is that sometimes, on an old photo, when entering crop tool the padlock symbol is greyed out until you pass the mouse over it.

Catalina 10.15.7

Lightroom Classic v10.0

85 Messages

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1.4K Points

@martin9251 unfortunately I can't reproduce this either.

It would be interesting to see a screen recording of this in action.  macOS's built-in screenshot utility can take recordings.

https://eshop.macsales.com/blog/56041-how-to-make-a-screen-recording-in-macos-mojave-and-catalina/

(edited)

25 Messages

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536 Points

Here is a screen recording of the problem. Whilst watching this short clip keep your eye on the padlock symbol (top right in the crop panel) shown as 'locked' throughout until I pass my mouse over it near the end.

(edited)

Adobe Administrator

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140.4K Points

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

85 Messages

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1.4K Points

Nice demonstration Martin!  Hope Adobe is able to help you.

25 Messages

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536 Points

The issue is still there I'm afraid after resetting preferences as you described. I've also captured a related phenomana which (in the image above) shows the padlock greyed out. If you hover (not click) your mouse over the grey padlock it turns to the normal yellow - and usually stays yellow  until LR is next opened. 

In the meantime the bug as described above still exists. It really boils down to the image of the padlock showing incorrectly as locked when the tool behaves as unlocked.

Just like the grey/yellow, it's solved by passing the mouse over the icon shows it correctly, but the problem returns on the next image.

Champion

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15.8K Points

8 m ago

Martin

I tried your recipe and could not duplicate your issue.    Lr10 and macOS 10.15.7

5 Messages

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120 Points

7 m ago

After upgrading to version 10.0 in the develop module with the crop tool, the lock icon shows locked indicating that the image will be cropped with the original aspect ratio, however it does not, it is a freeform crop, as soon as I move my mouse pointer over the lock icon (without clicking) the lock shows open.

Mac 10.14.6 Mojave

Note: This comment was created from a merged conversation originally titled LR Classic 10.0

11 Messages

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170 Points

I'm getting the opposite, lock keeps closing forcing me into a crop ratio.  Unlocking the aspect ratio only seems to work for that crop, the lock reverts to closed next time I want to use it.

Mac, current Catalina version and Lightroom 10.

Simon

Champion

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102.6K Points

Let us know if resetting preferences fixes this misbehavior:

https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/ 

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky things. That article explains how to restore the original preferences if it doesn't help.

25 Messages

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536 Points

I am having the same issues after resetting preferences. I also took the extra step of rebooting after resetting preferences. I'll try to upload another screen video to prove the issue. Keep your eye on the padlock symbol.

11 Messages

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244 Points

7 m ago

I am having this exact issue with LR Classic 10.0 on a 2019 27" iMac. When I open the crop tool the lock icon is open but the crop behaves like it is locked. When I mouse over the lock it closes. If I then unlock it it opens and I can then do a custom - free form crop.

This behave repeats for every image I edit. In the past if you left the crop icon unlocked it would stay unlocked, but note that it looks like its unlocked but is not, at least until I make it show its true state then unlock it.

Very annoying and slows me down massively. 

Very disappointed with LR 10 this is the third bug that I have seen so far.

11 Messages

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244 Points

Resetting Preferences as described by Rick solved the issue for me. Thanks Rikk

30 Messages

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522 Points

resetting prefs didn't work for me.

11 Messages

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244 Points

7 m ago

Be aware if you are resetting Preferences that if you have anything in non-standard locations (like I did) LR won’t find them and you will either need to move them or return the pointers to the old location. Nothing is ever straightforward.

30 Messages

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522 Points

@philipn_4534854 

Q: just to clarify, when I reset prefs, everything was back to standard (all settings I changed); so I wouldn't have the problem you mentioned, right?

11 Messages

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244 Points

Correct, if you haven’t shifted locations of your presets then you will be fine.

1 Message

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60 Points

7 m ago

This issue is a nightmare - the crop tool lock is definitely working correctly.  When I lock on one photo and move to second photo the lock on the 1st is not retained, i.e when I go back to the first it is unlocked! For my particular purposes and work flow this makes the tool essentially unusable!!! It needs to be fixed and fast!

58 Messages

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860 Points

7 m ago

Just been working with adjusting aspect ratio for a lot of photos. 10.0 Release.

After a while, the padlock state for original reverses. Original is set, the lock is set. So you expect it to maintain aspect ratio.

It doesn't, you have free reign over changing the crop in both axes.

Wasn't like this a couple of weeks ago.

So the UI state is getting mixed up for some reason.

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Aspect ratio padlock state goes out of sync

25 Messages

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536 Points

6 m ago

Update: The issue I described above is not fixed in Classic v10.1 and not fixed when updating the preferences file. Unlike the other bug I reported (which has not been fixed - thanks!) this one has not been acknowledged by Adobe but has by other users below. 

If Adobe would like other info to help them fix then don't hesitate to ask me.

30 Messages

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522 Points

Yes, definitely not fixed unfortunately.

Adobe Administrator

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140.4K Points

6 m ago

I am still unable to reproduce this issue. 

Does anyone have reproducible step-by-step instructions I can follow.  Include your OS version. 

30 Messages

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522 Points

macOS BigSur

11.0.1 (20B29)

in my case for example (many visual elements are affected, so this is one example only)

  • go to grid mode, type "g"
  • select an image
  • press "r" for cropping
  • cropping lock symbol most likely in last position

similar for other GUI elements

202 Messages

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1.9K Points

@Rikk I have watch all the videos, try to reproduce following the same steps but on W10 en LR 10.1 it works. I cannot reproduce the issue

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1K Messages

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15.8K Points

6 m ago

@Rikk 

Here is a recipe to create the incorrect display of the crop lock and there is a video link attached.  Lr10.1 and Macos10.15.7

You can do all this from the Develop module

1. Select and Image

2 Hit R

3 Start the Crop

4 Change the Lock

5 Continue the Crop

6 Hit Done

7 Select another image

8 Hit R

9 Start the crop.  Notice the mode is different from the displayed Lock

10 Just hover over the lock without clicking and it will change to the correct display.

Here is a video showing the behavior.

https://www.dropbox.com/s/n4kmg4tdbvwqwzf/Screen%20Recording%202020-12-10%20at%2011.19.19%20AM.mov?dl=0

(edited)

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15.8K Points

@John_R_Ellis 

Were you able to replicate the issue with the above recipe

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102.6K Points

Tried it just now, I too see the padlock change when I hover the mouse over it.

11 Messages

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244 Points

Originally I said that resetting the Preferences worked. To some extent it did but using Robert's routine above I replicated the error as well. Instead of being locked as the padlock indicated the crop was actually free which is revealed on a mouse over.

LR Classic 10.1 Camera Raw 13.1 (Build 202012012023-e92d50bb) updated yesterday. macOS Big Sur 11.0.1 

Time for Adobe to fix this.

(edited)

25 Messages

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536 Points

I can confirm that @robert_somrak steps above and the behaviour it produces are identical to that which I raised at the top of this thread. The videos I posted show the same behaviour too.

Note also that sometimes the padlock is grey instead of yellow (see my screenshot posted above about a month ago). 

I'm no expert but taking both issues points to a misrepresentation of the UI padlock symbol rather than any misbehaviour of the tool (UI shows locked instead of unlocked, or unlocked instead of locked, or grey instead of yellow).

30 Messages

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522 Points

Can confirm all the posts from @John_R_Ellis , @philipn_4534854 and @martin9251 

Also, I tried switching GPU off, resetting prefs files etc.

30 Messages

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522 Points

Just found that also the preview in the develop module doesn't refresh at high-res until zooming in/ out

6 Messages

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90 Points

6 m ago

we now have to toggle the A key/crop lock a couple times to get the display and the actual function to match each other!!!? My eyes now have to move an extra 300 times an hour because I have to look at the lock again and again, and I can't trust that display is correct because many times it looks unlocked but is definitely still locked, and I hit undo 100's of times more per day because I have no idea if the crop lock is on or not. How do you not realize you ruined a basic function before unleashing it in an update? Christ

Note: This comment was created from a merged conversation originally titled LR Crop Lock is F*cked

42 Messages

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596 Points

Hi, Michael Hari

Reset Test New

 - Windows : Edit>Preferences>Interface>Reset Done. Click

or

 - macOS : Lightroom Icon name>Preferences>Interface>Reset Done. Click

 Key Open or Lock. Check! 

LR v4.1

6 Messages

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90 Points

thanks but wrong app homie.

6 Messages

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90 Points

Lightroom Classic 10.1

2 Messages

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70 Points

5 m ago

This has been a frustrating issue for years and seems to have gotten worse. Now I find that every new image comes up as locked to Original aspect ratio and I have to manually unlock every image before I can adjust it, which slows me down a lot. Please, Adobe, fix this!

Champion

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5.9K Messages

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102.6K Points

Ascii, I think you're experiencing a different issue. This thread is about the crop padlock icon showing as unlocked when in fact the crop aspect ratio is behaving as locked. 

Your issue appears to be different: The padlock icon is correctly reflecting the current state of the aspect ratio, but it's always coming up as locked, even if it was unlocked on the previous crop you just made.

If my understanding is correct, please see the Official Solution in this thread: 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-crop-lock-reverts-when-changing-to-next-picture/5f5f45be4b561a3d425d5b9c 

If that doesn't help, then start a new thread.