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19 Messages

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322 Points

Fri, Nov 27, 2020 8:48 PM

Lightroom Classic: v10 corrupts catalog in conversion

I upgraded on Windows 10 to the latest LR Classic, v. 10, and my new catalog works just fine. My husband did the same thing, and when he went to open the new catalog (I tell him to always open it from its location the first time after installing an upgrade), he is told that his new catalog is corrupted and to try to fix it.  Of course, it will not fix, so I have had him revert to the previous version, then open up the previous catalog, and everything works just fine.  Thank heavens, he had backed it up, just in case.  After rebooting the computer, and trying again, same corrupted file message.  He went through the above again, and the earlier catalog works just fine.

Victoria knows I teach Lightroom classes, and we really need to get this solved so my husband can help me when needed.

Thanks, I hope,

  TBC

Responses

799 Messages

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9.5K Points

2 months ago

What I would do is delete the corrupted catalog and try the V10 update again. He should make sure that his computer doesn't go to sleep or hibernate during catalog update. If a laptop, never close the lid with Lightroom open, that's a great way to corrupt the catalog. 

 

Another possibility is that he doesn't have enough space for a complete new copy of the catalog. 

  

BTW, is he also on Windows? 

19 Messages

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322 Points

@bill_3305731

Thank you, but as noted above, he did that at least twice, and there is plenty of room on his 5TB hard drive.  He is on Windows 10. 

I always recommend to our clients to never allow their external HD to get more than 2/3 full.  I had him not only delete the Lightroom Classic 10 catalog, but the other folders associated with it (previews, etc.).  He then rebooted his computer.

Alas, deleting the new catalog, along with attendant folders (previews, etc) and rebooting the computer, then trying again has the same results.

799 Messages

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9.5K Points

Really stretching now: 

  • have you copied his V9.4 catalog to your machine and then upgraded it to V10? The Lightroom catalog is a SQL database and it could have partial corruption that wouldn't show up until that part of the catalog was touched. The conversion touches the whole catalog. Converting it on your machine and then trying to use it should identify whether this is the problem. 
  • plugins are causing V10 problems, are you both using the same ones? 
  • see if the corrupted catalog can be copied to another drive, if successful, double click on it to see if Lightroom will open. The goal is to eliminate the external hard drive as the issue. 
  • what video card is he using? If one of the MX series of Nvidia cards, turn it off in Windows not just in Lightroom. On 2 laptops (HP and Lenovo) with different MX cards, I had a whole raft of problems until I turned off these cards.
  • are you both using Windows 10 with all the same/current updates?
  • how do the hardware configurations compare? 

19 Messages

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322 Points

Interesting questions, but my husband's office is in the house, and mine is outside, and we should not have to troubleshoot in that manner.  
What if he were the only person asking this question, for example.

I actually have more plugins than he has.  He just has Digimarc, as do I, plus I have The Turning Gate and Jeffrey Friedl ones.

We'll try copying his catalog onto his computer and try from there.  We have Dell with Nvidia, so I can try that, too.

Yes, both on same version of Windows 10, and since the computers were bought at the same time, the configurations are the same.

You have given us a few options to try.  Thank you.

799 Messages

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9.5K Points

Sorry I can't give an exact answer but these types of problems are tough. It would sure be nice if someone (hello Adobe) would develop a catalog analysis tool, it would get lots of use. Those types of tools are hard to build so I don't expect one anytime soon. With DB2 (IBM's relational database) we had over a dozen analysis tools and that still didn't cover 100%. 

 

But to nail this, we need to find out what is different between your two systems. 

I'm retired so I've a lot of time to help you with this. So please don't hesitate to ask further questions. 

  

  

(edited)

78 Messages

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1.3K Points

2 months ago

This is a stretch, but I'd suggest opening the known-good catalog in LR 9.4 and optimizing it (from the file menu, choose "Optimize Catalog").  Then try converting the newly-optimized version in 10.0.  For safety's sake, make sure you make a copy of the known-good catalog before you optimize it in 9.4.

19 Messages

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322 Points

Thank you, Brian, for your input, too. I have trained my husband to back up his catalog several times a week, and each time, the setting is for checking for integrity and optimizing, so that is not the issue, and because he backs up regularly, even syncing to a ghost image on another HD, he is safe from that point of view.

19 Messages

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322 Points

We will try it yet again!  I suspect he is destined to use the older version until Adobe comes up with a fix.  Even Victoria Bampton said there are known issues.

19 Messages

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322 Points

2 months ago

Well, he copied it onto his desktop and successfully upgraded it and backed it up.  I am having him open, back it up, and reopen three more times just to make sure...fingers crossed.  Then, we'll move it back to its regular location.

Thank you,

  TBC