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4 Messages

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162 Points

Fri, Nov 8, 2019 2:52 PM

Solved

Lightroom Classic: Updating to version 9 but my catalog from version 8.4 is incompatible

Lightroom Classic - Updating to Lightroom Version 9 but my catalog from version 8.4 is incompatible and for some reason, it can't be updated. I can revert back to 8.4 temporarily so as not to lose my collection of work but it's not going to be a solution long term. Can you help give me some steps that might offer a solution to this issue I am encountering?

Any advice, solution or steps that I might be able to try would be most appreciated.

Thank you.

Joe

Responses

Official Solution

Adobe Administrator

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7.9K Messages

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114.6K Points

10 months ago

This should be resolved by the 9.1 update released earlier today. Please give it a try and let us know if you still see the issue after updating.  Thank you for your patience!

Adobe Photography Products

Quality Engineering - Customer Advocacy 

2 Messages

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70 Points

So i upgraded to 9.1  but still can't upgrade from 8.4 catalog.  What am i missing??  I wasn't able to upgrade to 9.0 either.  Still using 8.4.1  error points me to the lock file issue.  

2 Messages

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70 Points

Same here, I also couldn't upgrade coming from 8.4 going to 9.0, then going to 9.1 I get the exact same error pointing me to the lock file issue.

Adobe Administrator

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7.9K Messages

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114.6K Points

Joel and Nick, I've contacted you via email for more information. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

2 Messages

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70 Points

Thanks Rikk, just replied.

1 Message

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60 Points

It is not working for me too

Champion

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3K Messages

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55.5K Points

a year ago

Do you get an error message and if so, what does it say?

Johan W. Elzenga,

http://www.johanfoto.com

4 Messages

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162 Points

So, after updating to Lightroom Classic v9 and launching the programme, I get the message telling me that my catalog needs to be upgraded and a new catalog file will be created in a stipulated destination. I’m asked to either ‘Upgrade’ or ‘Choose a Different Catalog’.

If I choose Upgrade, the catalog will go through about 5 minutes of upgrading before I get the message

‘Lightroom encountered problems when trying to update the format of the catalog file and cannot use this catalog in this version of Lightroom’, to which I am given the options, ‘See Adoe TechNote’, ‘Show in Finder’‘Quit’ and Choose a Different Catalog’.

Now, I can start a new Catalog and Lightroom v9 seems to work fine, but I have none of the pictures from the last two years available, nor any of my presets for that matter but I haven’t considered that as an issue of concern yet.

4 Messages

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162 Points

I actually got it working, thank you. It wouldn't work from the start trying to upgrade my Catalog, but after creating a brand new one, I relaunched my old catalog from within the updated program and for whatever reason, that worked and has remained working after several restarts.

Champion

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3K Messages

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55.5K Points

I love problems that fix themselves! Much easier to deal with.

Johan W. Elzenga,

http://www.johanfoto.com

1 Message

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60 Points

I have the same problem with my new catalog. None of the recently added pictures are available and I get a message that I cannot access files.  How do I get out of Catalina upgrade or do what Joe Kelly did.  I do not know what he means by 'create a brand new catalog. Where and how would I do that?

2 Messages

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70 Points

Following the upgrade to Lightroom Classic v9 (Windows 10) several catalogs upgraded successfully. But the next had the same error message as above
‘Lightroom encountered problems when trying to update the format of the catalog file and cannot use this catalog in this version of Lightroom
I tried to upgrade the most recent backup but encountered the same error message. I am stuck - is there a solution?

4 Messages

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162 Points

a year ago

So, after updating to Lightroom Classic v9 and launching the programme, I get the message telling me that my catalog needs to be upgraded and a new catalog file will be created in a stipulated destination. I’m asked to either ‘Upgrade’ or ‘Choose a Different Catalog’.

If I choose Upgrade, the catalog will go through about 5 minutes of upgrading before I get the message

‘Lightroom encountered problems when trying to update the format of the catalog file and cannot use this catalog in this version of Lightroom’, to which I am given the options, ‘See Adoe TechNote’, ‘Show in Finder’, ‘Quit’ and Choose a Different Catalog’.

Now, I can start a new Catalog and Lightroom v9 seems to work fine, but I have none of the pictures from the last two years available, nor any of my presets for that matter but I haven’t considered that as an issue of concern yet.

142 Messages

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1.7K Points

a year ago

Try a cold reboot, worked for a couple  in the Adobe Support Community. No reason.

209 Messages

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4.3K Points

Didn't work for us.

1 Message

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62 Points

10 months ago

I too have this issue - has it been fixed yet - I just tried to use lightroom for the first time in a few months and cannot access  my pics with has decades worth of family photos!

Champion

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5.8K Messages

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102.2K Points

You can roll back to 8.4.1 for the minute, or if you want to send me the catalog, I can get it upgraded for you.

2 Messages

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70 Points

I too have been moving and have not accessed but have the upgrade and it is asking me to upgrade. I haven't done it yet in fear that something may happen. I have decades worth of images and cannot lose them. How do you roll back to 8.4.1?

2 Messages

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70 Points

I meant it is asking me to upgrade my catalog and is saying it will be be compatible with previous versions. Afraid to do this.

8 Messages

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140 Points

So I will tell you sometimes it is recognizing my folders in the upgrade when I launch Lightroom and sometimes it is not. I swear it has a mind of its own. For me Mac has changed the way it is handling external drives so the file path is different and lightroom thinks it has moved/missing...you can Locate the files and move them over but that isn't a long term solution when dealing with tons of files.  So I'm just waiting it out.   When this issue first started I was working around off my desktop with new images.  I also just filled up my old drive and bought a new one, I have not had any issues with new work only old.  Also as far as being lost you should have backups of catalogs stored in a folder.

Champion

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5.8K Messages

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102.2K Points

Brenda, most people upgrade just fine. Here's information about the process: Why is Lightroom asking to upgrade my catalog and what does it do?

If you need to roll back, here's how: How do I roll back to an earlier Lightroom Classic release?

Cyndi, that might be a different issue. Post a separate thread with a screenshot and we'll help you figure it out.

209 Messages

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4.3K Points

10 months ago

Ahhh, nice! That's the way this forum is supposed to work, huh?

1 Message

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60 Points

8 months ago

I have been having the same problem since 9.0 was released. Just tried with 9.1 and same problem.

I tried doing this ""Can you ask to the user to check if there is a copy of sync.lrdata present in the same folder as the lr catalog? The file name will be in format <catalog-name>-sync.lrdata. If present ask user to delete it along with the actual sync.lrdata and try upgrading. If that also doesn't help than we should ask for the Catalog Upgrade logs."

There was NO FILE name sync.lrdata - there WAS a folder named that, so I renamed it .backup and got the same results.

Where do I find the Catalog Upgrade Logs, and Who do I send them to?

See image below for my LR folder and the error message

Adobe Administrator

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7.9K Messages

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114.6K Points

8 months ago

Responded to you via Email

Adobe Photography Products

Quality Engineering - Customer Advocacy