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barnett_williams
100 Points

11 Messages

 • 

196 Points

Wed, Aug 21, 2019 1:18 AM

Lightroom Classic: Unexpected error opening catalog on macOS

I am running Lr Classic. "8.4 Release". My catalog that has all of my pictures, and that I have always used on a daily basis, will not open. What is the issue?!

Problems

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Updated 

3 months ago

543

11

Responses

carlos_cardona_4982447

799 Messages

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11.5K Points

2 years ago

Did you reboot? It may also be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot.

If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Check The Lightroom Queen site for instructions on how to reset your preferences (https://www.lightroomqueen.com). Basically:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

7

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barnett_williams

11 Messages

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196 Points

Got a 404 error with the https://www.titanium-software.fr/en/o  link. 

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2 years ago

0

carlos_cardona_4982447

799 Messages

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11.5K Points

Thanks I’ll fix it. In the meantime Google “Onyx Software”.

Like

2 years ago

0

barnett_williams

11 Messages

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196 Points

Hey Carlos, hoping for some clarity on the below as I am on a work computer, which I cannot jeopardize. The "things you may not want deleted" particularly has me worried. 

"In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services"

Like

2 years ago

0

carlos_cardona_4982447

799 Messages

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11.5K Points

You could delete Launch Services (which just resets which app opens which files by default, but if you’ve ever changed that, with a right-click “Open with...”, you’d have to reset it (so unless there’s an issue with that I just leave it alone). Use your knowledge of internet browsing to save your browser history, form values, cookies, etc. if you don’t know what something means, like “cookies”, then do a web search for it. Generally it’s mostly the internet cache that you’re trying to delete in the Internet area. If you don’t understand something don’t delete it! Mostly you’re trying to get rid of caches, application states and saved versions.

Like

2 years ago

0

barnett_williams

11 Messages

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196 Points

Can you confirm this is the correct Onyx software?
https://www.titanium-software.fr/en/onyx.html

Like

2 years ago

0

barnett_williams

11 Messages

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196 Points

Carlos, I am back. I downloaded and ran Onyx without success. Below is an image of what I cleared using it. Would this have been sufficient?

Alternatively, is there an Adobe support person I can communicate with? This is a massive roadblock in my workflow. 

Like

2 years ago

0

carlos_cardona_4982447

799 Messages

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11.5K Points

Yes that's sufficient. You can find the Adobe support number on their site? PS-don't upgrade the OS to 10.14.6 (it breaks the panorama function in LR). Also, have you tried opening one of the Backups (by double-clicking on one)? The Backup folder is in the same folder as your Lightroom catalog, generally in Pictures? Choose the most recent, if that's hosed then try other recent ones.

Like

2 years ago

0

bhakti_ramnani_78l7wz645fiow

9 Messages

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400 Points

2 years ago

Hi Barnett, 
Which OS are you facing this issue? Do you have a .lock file next to the catalog on your system? 
If you hold down the Ctrl key (Windows) / Opt key (Mac), will it allow you to create a clean catalog?   

3

barnett_williams

11 Messages

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196 Points

I am running OS Mojave 10.14.5, which actually has an update. Could this be the issue? I do not believe I have a .lock file next to the catalog on my system. If you mean physically next to my catalog on my HD, I only have a .lrdata file near it. 

Like

2 years ago

0

carlos_cardona_4982447

799 Messages

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11.5K Points

The .lockfile appears only when LR is open, it disappears when closed. If it’s there when closed, delete it!!

Like

2 years ago

0

barnett_williams

11 Messages

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196 Points

Here is a view of my catalogs in my HD. The "primary" is the one I typically use, and the one that is producing the error. When I open Lr using the "backup", this is my view. It looks like there is a .lock file 2 files below the backup. 

Like

2 years ago

0

barnett_williams

11 Messages

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196 Points

2 years ago

Update: details on how this problem was resolved here

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Victoria_Bampton_Lightroom_Queen

Champion

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6.3K Messages

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107.6K Points

2 years ago

Excellent news. We may never get to the bottom of what corrupted the catalog (but it could have been the Dropbox sync), but I'm really pleased we got you back up and running!

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

0

barnett_williams

11 Messages

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196 Points

2 years ago

Thanks for your help! One thing I notice now is I now have 2 separate Backups folders. One with my old backups, and a new one where any future backups will go it appears. Is this expected?

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carlos_cardona_4982447

799 Messages

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11.5K Points

2 years ago

Not sure, maybe the Adobe employees or Victoria knows, but it’s not normal. Maybe if you “adopted” a backup as your new catalog it creates a new set of backups for that?

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Victoria_Bampton_Lightroom_Queen

Champion

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6.3K Messages

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107.6K Points

2 years ago

When the backup dialog next pops up, you can set the location of your choice in there.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

0

0

barnett_williams

11 Messages

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196 Points

2 years ago

Can I manually move the location of the new backup to the original backup folder and then direct any future backups to the original folder?

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Victoria_Bampton_Lightroom_Queen

Champion

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6.3K Messages

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107.6K Points

2 years ago

Yes, you can. It's purely a location set in that backup dialog, and once created, LR no longer tracks the backups.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

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Rikk

Adobe Administrator

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9.5K Messages

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130.5K Points

8 months ago

Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
Adobe Photography Products

Quality Engineering - Customer Advocacy

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aaron gang

3 Messages

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80 Points

3 months ago

Is this not a known and acknowledged problem by Adobe? Any clue why they are not racing to fix this?

1

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aaron gang

3 Messages

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80 Points

Sorry - this is a problem with the new LR 10

Like

3 months ago

0

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