john_irwin_giaqryakuczyc's profile

4 Messages

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132 Points

Thu, Apr 26, 2018 10:11 PM

Lightroom Classic: Unable to authorize Facebook

For some reason, I cannot authorize Facebook from lightroom.  When I hit "Ok", nothing happens.  I've googled and tried everything (clearing cache, changing default browser, rebooting my Mac), and nothing helps.  Please do NOT merge this with any posts about not able to share because I can't even get to the point where I'm trying to share, I cannot even authorize.  Thank you.

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Employee

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1.7K Messages

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32.4K Points

3 y ago

Try restart your computer. It might clear some cached auth-token? What is the version of your Lr Classic CC? Try to update to Lr Classic CC 7.3.1 and check if helps. 

799 Messages

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11.5K Points

3 y ago

 Try giving your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/onyx.html), reboot. (In Onyx just run everything in the Automation tab, it may clear out a cache that is corrupt). Also run Disk Warrior if you can ($120),  (https://www.alsoft.com), reboot. If you can't do Disk Warrior, at least run First Aid from Disk Utility. Also try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK?

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

It may help if we could see your Lightroom System Info. Launch Lightroom, and select Help > System Info... and copy/paste the text in a reply.

There is a known issue with activating with Lightroom: https://helpx.adobe.com/lightroom-cc/kb/cannot-share-to-facebook.html (Facebook changed their activation API - and our engineers are working with Facebook to correct the problem)

1 Message

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60 Points

3 y ago

Silly people...Restart your Mac? Really?
I have a fully functioning PC and recently discovered the same issue with my LR/FB uploading. So I am just here to tel you THIS TIME, this time it has nothing to do with your backward OS !!
Restart away, lol!!!

2 Messages

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112 Points

3 y ago

anyone has solve this issue?
i have same problem here, when i hit Ok no web browers opens to continue with the auth proccess, i already have tried everything i found in forums and adobe comunities, changing default browser, run with admin priv, cache, etc

1 Message

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60 Points

3 y ago

So fix it Adobe!

4 Messages

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102 Points

3 m ago

I’m having the same issue.  When I hit “OK” it just refers me back without the option to authorize.  Is there a way around this?

4 Messages

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102 Points

3 m ago

Having the same issue. I cannot even get to the authorization.