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Adobe Photoshop Family

4 Messages

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132 Points

Thu, Apr 26, 2018 10:11 PM

Lightroom Classic: Unable to authorize Facebook

For some reason, I cannot authorize Facebook from lightroom.  When I hit "Ok", nothing happens.  I've googled and tried everything (clearing cache, changing default browser, rebooting my Mac), and nothing helps.  Please do NOT merge this with any posts about not able to share because I can't even get to the point where I'm trying to share, I cannot even authorize.  Thank you.

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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285.3K Points

2 years ago

Sr. Product Manager, Adobe Digital Imaging

Employee

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1.7K Messages

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32.4K Points

2 years ago

Try restart your computer. It might clear some cached auth-token? What is the version of your Lr Classic CC? Try to update to Lr Classic CC 7.3.1 and check if helps. 

Principal Scientist, Adobe Lightroom

799 Messages

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11.5K Points

2 years ago

 Try giving your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/onyx.html), reboot. (In Onyx just run everything in the Automation tab, it may clear out a cache that is corrupt). Also run Disk Warrior if you can ($120),  (https://www.alsoft.com), reboot. If you can't do Disk Warrior, at least run First Aid from Disk Utility. Also try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK?

799 Messages

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11.5K Points

Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen.

Adobe Administrator

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14.8K Messages

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285.3K Points

2 years ago

It may help if we could see your Lightroom System Info. Launch Lightroom, and select Help > System Info... and copy/paste the text in a reply.

There is a known issue with activating with Lightroom: https://helpx.adobe.com/lightroom-cc/kb/cannot-share-to-facebook.html (Facebook changed their activation API - and our engineers are working with Facebook to correct the problem)

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

2 years ago

Silly people...Restart your Mac? Really?
I have a fully functioning PC and recently discovered the same issue with my LR/FB uploading. So I am just here to tel you THIS TIME, this time it has nothing to do with your backward OS !!
Restart away, lol!!!

799 Messages

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11.5K Points

You must be on Windows XP, am I right? Still holds the record for oldest OS without an update! You must be SO proud!

2 Messages

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112 Points

2 years ago

anyone has solve this issue?
i have same problem here, when i hit Ok no web browers opens to continue with the auth proccess, i already have tried everything i found in forums and adobe comunities, changing default browser, run with admin priv, cache, etc

2 Messages

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112 Points

1 Message

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62 Points

perfect solution, i have read so many posts about this problem

Champion

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747 Messages

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13.3K Points

Only for a week!!!

2 Messages

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70 Points

Wondering how the discussions are going - I can't get authorization to work. Thanks Mary

Champion

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5.8K Messages

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102.3K Points

It dies as of tomorrow, so give up trying Mary. You'll hear about it if it gets reinstated, but that seems unlikely.

1 Message

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60 Points

2 years ago

So fix it Adobe!

Champion

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3.1K Messages

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55.9K Points

There is nothing to fix. Facebook changed their policy and does not allow applications like Lightroom to post on ones timeline anymore.

Johan W. Elzenga,

http://www.johanfoto.com