thomasthomassen's profile

18 Messages

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460 Points

Tue, Mar 26, 2019 8:41 PM

Lightroom Classic: Trying to sync - but sync list is empty

I have had this issue for a while now, LR will say it's syncing. But it never completes. It will give me a warning when I exit LR that I have syncs active.



However, sync activity says there are nothing pending:



There appear to be some application state out of sync (no pun intended).

Any known ways to correct this?

Responses

116 Messages

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1.8K Points

2 y ago

Similar results for some time. Just 1 waiting to sync but no sync activity.

Adobe Administrator

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10.7K Messages

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142K Points

2 y ago

Showing an image syncing doesn't necessarily mean it is syncing from Lightroom Classic to the cloud. It may be an image attempting to sync from the Cloud to Lightroom Classic. Log into your Adobe ID at lightroom.adobe.com and double check the All Photos count there against the All Synced Photos count in Lightroom Classic. If the online number is higher, you have an image attempting to sync down - not an image attempting to sync up.  This is an important distinction in troubleshooting your issue and determining where the stuck asset resides. 

18 Messages

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460 Points

2 y ago

The All Photos count in Cloud matches the "Uploads" number in LR:



Do LR have a application log that might provide some clues?

116 Messages

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1.8K Points

2 y ago

Mine is consistent as well, 2562 on both sides. And LR web says "No web sync activity" when I click on the cloud in the upper right.

Adobe Administrator

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10.7K Messages

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142K Points

2 y ago

Thank you both for replying. 

In your Catalog panel do either of you see a Sync Error system collection?

116 Messages

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1.8K Points

2 y ago

No, BUT... the number of photos in All Synced Photographs is off by one!

Adobe Administrator

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10.7K Messages

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142K Points

2 y ago

Thanks for submitting your Catalogs, Thomas and Jeff. I am marking this thread as fixed. 

3 Messages

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110 Points

2 y ago

I have the same issue with Syncing , I deleted all my synced photos from Synced collections,
then added 2655 photos to a sunced collection .
only 150 actually synced with cloudand can be seen from LR in browser and Android app
LR Classic CC showing : Syncing 2403 photos " for more than 6 hours now,
Lightroom Sync tab in preferences shows no Sync activities ??

Any help ?

1K Messages

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16.9K Points

2 y ago

This reply was created from a merged topic originally titled Lightroom CC: Syncing 4 photos ... forever.

Lightroom is trying to sync 4 pictures... forever... There are no other pictures tu sync.

I've tried to reboot LR, but did not help.

All my mobile devices (iPhone and iPad) are synced as expected.

1K Messages

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16.9K Points

2 y ago

Again! I've let LR sync for the night and NOTHING happens. I've 800 pictures awaiting for sync since yesterday evening, I've rebooted the app several times yesterday because nothing was happening.

There is no load on the processor, no smart preview are being rendered.

LR doesn't upload ANYTHIN to the servers:



WHEN WILL LR SYNC CORRECTLY???

1K Messages

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16.9K Points

2 y ago

It's not doing ANYTHING...

LR has been open for an hour now...