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Adobe Photoshop Family

2 Messages

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200 Points

Thu, Oct 19, 2017 5:47 AM

Lightroom Classic: The picture panel goes black and the program crashes

LR classic CC crashes

Responses

Adobe Administrator

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56 Messages

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1.1K Points

3 years ago

Hi Adri,

Are you on Windows? Could you share us your system info here?

Help->System info->Save as and share the text file.

Thanks

2 Messages

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200 Points

3 years ago

I am on windows 10, at this moment I'm not at my computer and cannot reply now, I'll send the info later today. Thanks.

Adobe Administrator

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56 Messages

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1.1K Points

Is your graphic drivers updated? If not, please update your graphic drivers and let me if this helps.

28 Messages

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600 Points

3 years ago

Also could you try turning GPU off to identify if the issue is with GPU or the driver?

Thanks,
Chandan

4 Messages

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130 Points

3 years ago

crashes in develop mode every time

Adobe Administrator

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56 Messages

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1.1K Points

If the crash is on windows, updating graphic drivers should help. Please try it out after updating the drivers. Also, after Lr crashes, you will get a crash report please submit that.

Thanks

4 Messages

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130 Points

driver is up to date (see post below)
crash report was sent

4 Messages

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130 Points

3 years ago

turned GPU off and had no crash; turning it on again LR crashes immediately.
(windows 10, latest graphic card driver)
do better not update!

Champion

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5.9K Messages

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104K Points

Which graphics card and driver gar nix?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

4 Messages

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130 Points

NVIDIA GeForce GT 630M
23.21.13.8792

1 Message

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60 Points

3 years ago

I switched off the GPU, LR is working now

NVIDIA GeForce 750M

216 Messages

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4.8K Points

3 years ago

same here, Windows 7, Radeon RX 470:

switching to Develop module with GPU support on blacks out my image:



interesting:
when restarting Lightroom the first switch to develop module works correctly, switching back to the library module and the again to develop another picture leads to this black image phenomenon

9 Messages

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188 Points

I have this same problem. I did notice that the switch to open GL sped up the response to slider movement but back and forth between Library and Develop the black screen problem still exists.
I also note a seeming disconnect between the filmstrip selected photo and the selected photo identified in the grid....

Champion

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5.9K Messages

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104K Points

3 years ago

Some people are finding option 2 on this page helps:  https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

216 Messages

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4.8K Points

Nope, does not solve the problem on my system

9 Messages

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188 Points

Speeds up sliders but still a problem.

216 Messages

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4.8K Points

3 years ago

Some additional information:
The bug (black image) does not occur when starting LR, switching the ONCE to the development module and then moving between images (using the filmstrip).
It only occurs when switching back to the library module selecting another image and switching to the development module with this new image!!
As I wrote the bug occurs also when Develop.PreferOpenGL = true.
It occurs also when using the newest video driver.
It didn't occur in LR CC 7.12.

Employee

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1.7K Messages

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32.4K Points

3 years ago

Windows update don't always pull and install the latest GPU driver, especially for older hardware or legacy OSes. Try going to vendors' download site to install the latest drivers:

Principal Scientist, Adobe Lightroom

216 Messages

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4.8K Points

I downloaded the driver via the Radeon tool.
Why did LR 7.12 work with my video card and driver and activated GPU support and the new version fails after switching twice to the development module?
Is there a logging option to help Adobe identify the exact error scenario on my system?

Employee

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1.7K Messages

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32.4K Points

Lr Classic CC switch to Windows native GPU API DirectX for improved ongoing support. Apparently it did not work out in your case. After you've updated the GPU driver and still experiencing problem. I suggest follow tip #2 https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html to see if you can get it to work reliably. If it still not working, try tip#3. 

Principal Scientist, Adobe Lightroom

216 Messages

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4.8K Points

As I wrote above #2 PreferOpenGL=true doesn’t work on my system. The error stays the same even when I enable to prefer OpenGL.
Tip#3 (disabling GPU support) is of course a minimal option.

2 Messages

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150 Points

3 years ago

My Lr Classic CC does not crash, but I have precisely the same issue with the black image. The effect is created by opening the Develop Module on any image. Then switching off the 'Use Graphics Processor' (it was on at start)  and then switching it back on. The image will then go black instantly.
The second screen still shows the image.

216 Messages

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4.8K Points

Which configuration does your System have? Operating System, video adapter, screen Resolution?

2 Messages

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150 Points

Some extracts from Lr's System Info. 

Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,8 GHz
Built-in memory: 8182,0 MB

Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
OpenGL: AMD Radeon HD 5700 Series

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13417 Core Profile Context 15.301.1901.0
Renderer: AMD Radeon HD 5700 Series
LanguageVersion: 4.40
Total Video Memory: 1011 MB


I downloaded the 16.2.1 Radeon drivers, Crimson edition. These are the latest although over a year old. They did not fix this issue.

I guess I failed to make clear in my initial response that there was not only a very simple way to reproduce the phenomenon that you raise, but that the way it occurs suggests the bug is in Lr and not in any of the other components of the system.
We have a common goal here.

Trust this helps

216 Messages

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4.8K Points

3 years ago

Another detail for you Adobe guys to solve the problem:

When you start LR CCC with GPU support enabled and with a picture in development mode you can move between the images using the filmstrip without any Problem AS LONG AS YOU STAY IN DEVELOPMENT MODE. When you switch to library mode everything works fine. But switching back to development mode you have to select a picture which was already opened in development mode before (e.g. those which was selected when you switched to library mode).

Otherwise (when you Switch to development mode having selected a "new" Picture) this black Screen issue occurs.

So it seems to be a bug in a part of your code which is executed to load the picture into memory when switching from library to development mode.

2 Messages

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74 Points

3 years ago

Me too ... I tried all, update Windows, update any kind of drivers, but in the library module I don't see the preview, it seems that the preview don't refresh only gray/black window, but switching to develop module, and also on the second screen, the image appears ... I think it is a LR's error.


What a joke ... I hope that Adobe will solve this problem asap

Employee

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1.7K Messages

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32.4K Points

3 years ago

Principal Scientist, Adobe Lightroom

2 Messages

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74 Points

Thank you Simon, it works!

1 Message

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62 Points

It also worked for mr. Though I have a variation of the symptom. If my LR Classic loads too many pictures in Library mode at startup it gets stuck on rendering these. Sometimes I can still do some unrelated interation untill it finally hangs, sometimes it is hanging non responsive right away.
Setting Config.lua-Flags:
AgView.disableDirect2D = true
Fixed the issue. Switching on/off the use of the GPU made no difference.
Maybe it helps on debugging or others to fix their issue...
Mike

3 Messages

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112 Points

3 years ago

This reply was created from a merged topic originally titled Lightroom Classic CC problem.

Since switching to Classic CC I am getting a black screen when move from Library to Develop. The R/A and Y/Y options display properly, and when I close LR in the develop mode, the photo shows correctly when I re-open the program.
Library Mode:


Switch to Develop mode (the histogram responds to changes):


Switch to Y/Y in develop mode:


I am using Windows 7 Professional 64.
I have un-installed and re-installed with re-set preferences.

Please Help

Brian Price