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2 Messages

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242 Points

Mon, Dec 16, 2019 10:21 AM

Solved

Lightroom Classic: Tethering from Canon cameras doesn't work on macOS Catalina 10.15.2

Hi Guys,
and Photoshop staff
I have a big problem since the new catalina 10.15.2.0 i can't use the tethered mode. Lightroom don't see my canon 5D Mark III. Could you fix the problem ? Thank you. I uste the new macbookpro 16.

Responses

20 Messages

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508 Points

10 months ago

I had several large portrait jobs in the last two weeks and tethered the pictures onto the Mac without any problems. I did not tether directly to LR but via EOS utlilty and 'automatic import'.

Procedure: (equipment and software used)
1. connect camera (5D4) via WiFi to MacBookPro (16" - late 2019 - MacOS 10.15.2)
2. start EOS utility and configure it to save in a folder 'to_import'
3. set up 'automatic import' in Lightroom Classic (9.1) to import from this folder
4. ready

When the camera goes to sleep, the connection is terminated as it is when I change the camera battery. The connection is unrecoverable.
However, I was able to restore the connection reliably when I completely reestablished the WiFi connection from the camera. With a little practice, this can be done in half a minute.

I hope this helps somebody.

2 Messages

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82 Points

10 months ago

This reply was created from a merged topic originally titled Tethered Capture in Lightroom Classic 9.1.

Using MAC Pro and Catalina 10.15.2 In Lightroom Classic 9.1 when I go to Tethered Capture the program can not find my camera Cannon D5 Mark III.

1 Message

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80 Points

10 months ago

so is there a solution now or should we switch all to capture one !!??!!Sorry guys...this is a mess !!

2 Messages

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82 Points

10 months ago

This reply was created from a merged topic originally titled the Catalina 15.2 update. Tethering is wok with only C ONE PRO 20.

26 Messages

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436 Points

10 months ago

hi guys
i noticed the issue this morning during a pro shooting.
I did an other tethered capture last december when I already had my new macbook pro with Catalina 10.15.2 and it worked
So I reach the conclusion that it is probably an Adobe update installed this month.
This is unacceptable.
Does the people from Adobe know that we do professionnal activity with they products ?

Adobe Administrator

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8.5K Messages

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121.6K Points

Please see Victoria and Sunil's comments above. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

26 Messages

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436 Points

They issue updates without checking that everything works correctly
This is not professionnal

256 Messages

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6.1K Points

It is no surprise that Apple does not test every single piece of software in every single way to see whether it works. This is not Adobe's issue. As you can see above Apple is fixing it in the (currently beta) 10.15.3 update.

Champion

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783 Messages

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13.6K Points

I see that 10.15.3 Official release is now out.  I am still on Mojave but I was wondering if the 10.15.3 has fixed this issue.  

99 Messages

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1.7K Points

Apple has extensive beta testing program for each new release. Apple cannot test all third party software. They count on vendors to participate in the beta release program and catch bugs early in process.

Champion

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783 Messages

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13.6K Points

Thats not what I asked.  Tether for Canon supposedly worked on 10.15.1 and broke on 10.15.2.   Apple even broke Tether using their own Image Capture in 10.15.2 for Canon so they could have tested that.  I was asking if anyone has tried the not-beta just released 10.15.3 with tether and Canon in Lr or even Apples own Image Capture. 

2 Messages

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90 Points

Just installed 10.15.3 official release and it is working again in LR for me. Canon 5D IV. Thank God! Never updating again!

Champion

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783 Messages

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13.6K Points

Thanks a bunch David for the info.  I assume you are using Lr9.1.  If so I may finally jump in for the Catalina upgrade.

26 Messages

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436 Points

I have done the update to 10.15.3 and tethered works again
Thanks everyone
 

Adobe Administrator

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508 Messages

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9.7K Points

10 months ago

Tether with Canon cameras are working on MacOS Catalina 10.15.3 / Lightroom Classic 9.1.
Please let us know if you find any issues. 

Thanks,
Sunil

Champion

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783 Messages

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13.6K Points

10 months ago

Thanks for the info Sunil

9 Messages

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174 Points

10 months ago

This reply was created from a merged topic originally titled Eager for tethering with LR for latest OS 10:15:2.

LR won't tether since I upgraded to OS 10:15:2 

Champion

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3.1K Messages

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56.7K Points

You must update to Catalina 15.3. That update was released today.

Johan W. Elzenga,

http://www.johanfoto.com

11 Messages

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140 Points

10 months ago

The upgrade to OS 10.15.3 did not solve the issue - Canon camera still not recognised by Lightroom. Serious problem - time to move over to Capture One pro I think

Champion

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3.1K Messages

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56.7K Points

Make sure that Canon EOS Utility does not start when you connect the camera.

Johan W. Elzenga,

http://www.johanfoto.com

11 Messages

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140 Points

Thanks just made general reply - still not working for some reason

2 Messages

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70 Points

But I'm still facing this issue with 10.15.3  

EOS Utility not installed 

7 Messages

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130 Points

Yes me too. I have even bought a new camera as I was due to upgrade and had started to think it was a connector issue but I am still experiencing this issue with 10.15.3. I called Canon and they said they are aware of other people having issues with this version too and that the only way around it is to tether via WIFi rather than a physical cable. This has been working for me but it’s obviously slowing me down a bit. Does your camera have WIFi? If not a transmitter might be the best way forward..

5 Messages

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116 Points

10 months ago

Upgrade to OS 10.15.3 has solved the tethering problem for me. I had to try a couple of times before things settled down now it recognises EOS R and 1Dx every time. Pity this wasn't spotted before the OS 10.15.2 was released. At least it's resolved for me now - sorry that Andrew Porter still has problems.

11 Messages

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140 Points

10 months ago

Thanks but still not working, have latest firmware on Canon 5d Mark iv, Mac OS 10.15.3 and Lightroom 9.1 - everything updated. Have restarted both the computer and Lightroom several times and also turned off Canon EOS utility so it doesn't open when connecting and still tethered capture doesn't recognise. When I try to do direct import of files it sees the camera but says no photos are on the camera. 

Adobe Administrator

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508 Messages

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9.7K Points

10 months ago

In some scenarios, a permission issue can happen. That shouldn't be the case with Canon tethering. Nevertheless, could you please check if Lightroom Classic has all required permissions?
  1. Go to System Preferences > Security & Privacy.
  2. In the Privacy tab, select Security.
  3. Ensure that Lightroom Classic has permission assigned to Photos, Full Disk Access, and Files and Folders.
  4. Restart Lightroom Classic.
Do you see the Tether bar? Or is it just the Detecting Camera window?

If you see Tether bar, please enable logging:

  1. Press the ALT key while the Tether bar is displayed.
  2. Select the second Settings icon appears.
  3. Select Enable Logging.

This should create some logs in the Documents/LrClassicLogs folder.
I will contact you off list to get the logs.

Thanks,
Sunil

11 Messages

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140 Points

Hi there, Thanks I have done all this but still no tethering. No camera recognised in tethering bar - just apple spinning wheel. I have tried with both my Canon 5d Mark iv and Mark iii cameras - both dont work!

11 Messages

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140 Points

Should I contact Adobe support again - I have done this several times and they just say I have to wait until Lightroom releases an update?

2 Messages

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92 Points

Upgarde to macos 10.15.3 - tethering working again

Adobe Administrator

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8.5K Messages

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121.6K Points

10 months ago

@Andrew Porter:

Have you:

Reset the Preferences file?
Performed a clean reinstall of Lightroom Classic?
Been through the troubleshooting tips at this document? https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html

Many users are reporting fixed by the recent Mac OS update.  I am guessing you may have a different or additional issue that is preventing tethering from working. 

Did it ever work for you before?

 Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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140 Points

Hi Rikk
Thanks for the advice. I have done all this. Uninstalled and re-installed Lightroom. Tried both my cameras, different leads, enabled logging in tethered preferences but still no luck? Yes before I installed Catalina tethered capture had worked for years on this Mac and with these cameras - I'm a professional so have used it regularly for many years. My camera and lead works fine with EOS Utility so it's not the camera or lead. I'm not sure what else to do other than go for Capture One since I really need to shoot tethered again?

2 Messages

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90 Points

Not an ideal workaround, but can you use EOS Utility to shoot into a watched folder, then get Lightroom to import from the watched folder. I remember doing this years ago when Lightroom hadn't yet updated for my latest body.

Adobe Administrator

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8.5K Messages

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121.6K Points

Try the Lightroom Clean Install Procedure with the current version:
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic
  • Restart the computer
  • Install Lightroom Classic via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the tether issue continue after resetting the preferences?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

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140 Points

Hi again Rikk, Ok that didn't work but I have another user account on this computer and weirdly tethered capture works when I login to this user account and use Lightroom. I cannot figure out what the issue is since I re-installed, reset preferences and both accounts allow full disk access to Lightroom, etc. Before the upgrade to Catalina I never used this other account for Lightroom but looks like I will have to start using it if I want tethered capture. Really odd. Thanks for your help anyway. 

Adobe Administrator

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8.5K Messages

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121.6K Points

It is pretty far down my checklist but a corrupt user account occasionally surfaces. It was a good idea to try a different user account. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1K Messages

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16.8K Points

Rikk, when I worked for Apple, that was one of our standard troubleshooting tricks. Always worth trying if an answer isn't otherwise obvious.

11 Messages

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140 Points

Hi Rikk, I don't think the user account is corrupt since EOS utility, Apple Capture and Capture One all work fine on this account. It must be some odd permissions/preferences thing related to Lightroom on this account perhaps - however I cannot work it out since I've reset all preferences, ensured Lightroom has full disc access etc. 

7 Messages

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130 Points

Hi there, I have also started experiencing this issue since upgrading my MacBook Air to Catalina 10.15.3 yesterday. Tethered capture has stopped working from my Canon 5D Mark ii through EOS Utility 2.0 and Lightroom does not recognise my camera to enable me to import through that directly. I have read here and elsewhere that this upgrade is resolving the issue for a lot of people but mine was fine until I upgraded yesterday! I can't seem to find Lightroom under system preferences to check if it's a permission issue. I'd be grateful for any thoughts on why not as I'm really stuck without this technology right now! Thanks

99 Messages

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1.7K Points

10.15.3 should be ok I thought. Hmm. Try logging out your Dropbox app if you have one.

Employee

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25 Messages

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664 Points

Hi Roberta, Can you please help us with logs by doing following:

  1. Press the ALT key while the Tether bar is displayed.
  2. Select the second Settings icon appears.
  3. Select Enable Logging.
  4. Connect camera and wait for 3-5 minutes
  5. check Documents folder in home directory , there will be one Classic logs folder , please share that with us. 

7 Messages

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130 Points

Yes I will do. I have since bought a new camera as I tried my Canon 5D Mark II on my old iMac and that didn’t recognise it either so I then assumed it was a connector issue. Annoyingly though the same issue is now happening with my EOS R so I’m back to thinking it’s a software issue again. I will do this and comment back asap

Adobe Administrator

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508 Messages

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9.7K Points

9 months ago

@Roberta Ashley,
After connecting the camera, when you open the Import window, do you see the camera in the Device section?

Thanks,
Sunil

7 Messages

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130 Points

No, it doesn’t come up at all so I can’t even directly import from the camera using a cable. I can only do this via WiFi

Adobe Administrator

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508 Messages

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9.7K Points

Does the problem persists?
If Import window doesn't detect the camera, it can be a cable issue.

Thanks,
Sunil