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542 Messages

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10.6K Points

Wed, Oct 31, 2018 1:35 PM

Solved

Lightroom Classic: Synchronize Folder doesn't recognize HEIC files that need to be imported

Win10 / Lr Classic CC 8.0

When using Synchronize Folder, Lr doesn't recognize HEIC files that need to be imported.

If the only "new" file(s) are HEIC, Lr shows there are no files that need to be imported and therefore, no import is done.

If the "new" files are a mix of recognized formats (jpg, cr2, etc.) and HEIC, Lr only counts the older recognized formats, but it does import all the files.

To reproduce -
 - In Lr, create a new folder.
 - In Windows Explorer, copy an HEIC file into the folder.
 - In Lr, right-click the folder and click Synchronize Folder.  The Synchronize dialog box shows 0 new photos to import, so you can't move on in the import process.
 - In Windows Explorer, copy a jpg file into the folder.
 - In Lr, right-click the folder and click Synchronize Folder.  The Synchronize dialog box shows 1 new photo to import, but Lr will import both the files.

Responses

Official Solution

Adobe Administrator

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498 Messages

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9.6K Points

2 years ago

We could reproduce this issue. We are investigating for a fix.

Thanks,
Sunil

76 Messages

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1.5K Points

2 years ago

Thanks Tom for reporting. We will investigate.

542 Messages

 • 

10.6K Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: When using Synchronize Folder, it incorrectly reports HEIC fil....

Another problem most likely related to this one - 
Synchronize Folder doesn't recognize HEIC files that need to be imported

Win10 / Lr Classic CC 8.0

When using Synchronize Folder, Lr incorrectly reports HEIC files as missing.

To reproduce -
 - In Lr, create a folder.
 - In Windows Explorer, copy a jpg and an HEIC file into the folder.
 - In Lr, right-click the folder and click Synchronize Folder.  The Synchronize dialog box will show 1 new photo to import, but will import both files.  This is the previously reported issue linked above.
 - After the import completes, right-click the folder and click Synchronize Folder again.  Remove missing photos count is 1.  Show Missing Photos shows the newly imported HEIC image, but the HEIC image is not missing - it's physically located in the folder, there is no missing file indicator (!), and the Develop tools still work fine.

9 Messages

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160 Points

2 years ago

no it does not import the HEIC Files even if I do so as described :-(

9 Messages

 • 

160 Points

2 years ago

no it does not import the HEIC Files even if I do so as described :-(

Adobe Administrator

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8.1K Messages

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116.4K Points

2 years ago

Updates to the Lightroom CC Ecosystem and Lightroom Classic CC were released earlier today. Please update your software and let us know if you are still experiencing this issue. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

542 Messages

 • 

10.6K Points

2 years ago

So far, so good.  Both the import & synchronize issues appear to be resolved in 8.1.