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Adobe Photoshop Family

3 Messages

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140 Points

Thu, Dec 13, 2018 11:06 AM

Lightroom Classic: Synchronization - number of files still synching getting stuck

Lightroom Classic desktop indicates that 54 images are being synced continously, despite no activity shown. It's been like this for two weeks. There is also a difference between the total number of synced images given in the preference pane of the desktop version, which is 47333, while the library module indication in the top left corner of the screen says “All synced photographs 47358”. Lightroom web says “All images 47358”.
So two errors, perhaps indicating two problems?
I’ve deleted the sync.lrdata file but no change.
I've generated a log file.
How can one proceed in trying to find what is wrong?
Getting slighly desperate...
Looking forward to your thoughts,
Bosse Lindquist
Swedish Television

Responses

1 Message

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62 Points

2 years ago

sorry can't help, my photoshop keeps crashing, no ideas left??

Adobe Administrator

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9.1K Messages

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127.3K Points

2 years ago

Bo, I've contacted you via email. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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146 Points

Rikk - I have had a similar situation with 551 files syncing for weeks with no apparent activity or progress. I would appreciate a contact via email, if possible.  Robert Ikenberry

110 Messages

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2.1K Points

I have one photo still syncing for a couple of months.
I don't sync much to the cloud, so have the syncing paused most of the time.
But would like a solution too.

Why can't you share the solution/workaround here, Rikk, instead of contacting through email?

Adobe Administrator

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9.1K Messages

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127.3K Points

The solution or workaround isn't the same for every person, Marco. To determine what is wrong we sometimes need a log file - which requires an email transaction, Dropbox share or similar to get the log file to the Lightroom Classic team.  Bo, created a log file we needed to get to the team - hence the email contact.  Bo probably doesn't want everyone reading his log file... Log files sharing can be a privacy concern for some individuals. 

Several bugs were fixed in the 8.1 update related to syncing. Robert and Marco, have you updated? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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140 Points

2 years ago

Rikk, many thanks! Much appreciated!
Bosse