Krystof's profile

9 Messages

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228 Points

Mon, Aug 5, 2019 1:30 PM

Lightroom Classic: Synchronisation issue between LR mobile

Dear Adobe, 

Is there a way to transfer RAW files I imported into LR Mobile (on iPad) onto a Desktop LR Classic? Like a certain way that I can rely on? 

My issue is concerning synchronisation between LR classic and LR Mobile or the lack of when the internet connection is not perfect. Basically I empty my SD card into iPad Pro, then import the RAW files into LR Mobile (iPad), then I want to sync them with LR Classic (iMac Pro), but the sync alway get stuck at few percent (like 5% or something). I let it run for few days and it moves maybe 1%? 

I’ve been in touch with your support over the phone and chat and they’ve been connected to my computer and your response was always the same: Get better provider, your internet speed is not enough. 

Now... would I have have an option of better internet, I would get it. Believe me. 

My internet speed, when you measured it, was just bellow your requirement. It is not 56kbs, it is just not the fastest.

However I use my internet to upload and download huge files (GBs) on daily bases. So I know that works. It might not be matter of seconds, but in an hour or two it will get from point A to point B. 

So thats what I would expect here as well... it might take longer, but it will get from point A to point B. 

But it doesn’t and I was left with only one option - start with all edits and selections over. There was just no way of transferring those RAW files and edits... I couldn’t believe that this would be an issue in your product. 

Please let me know how can this be resolved and what can we expect from future. 

All the best 
Thanks in advance 
K.

Responses

Champion

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3.7K Messages

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61.1K Points

2 y ago

Go here and add your vote. That would be the only logical solution for you: Lightroom mobile: I would like to synchronize over LAN instead of internet

537 Messages

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12.8K Points

2 y ago

I feel your pain.  I don't know your setup but while you wait for a solution from Adobe which may or may not ever come, you can try a few things.

Try turning off other things that may be consuming band width.  For example you may be running cloud based backup SW such as Carbonite or CrashPlan among others - suspend or turn them off..  If you use general file syncing SW that saves stuff for you on the web like OneDrive or Dropbox suspend those as well.  Go around your house and tell your kids to stop streaming movies for awhile.  Close your internet browsers on all computers hooked to your internet access.  Close other SW that puts traffic on your internet such as email, news feeds, etc.  If you have what Windows calls "Live Tiles" the show you miniature windows with the current weather, or news headlines and the like tell your OS to turn off that feature.  In other words, get all traffic off of your connection except the Adobe Sync process.   I should also point out, that just minimizing such apps to the task bar is many times not enough as many keep running in the background even when minimized.  You actually have to close the application.   In Windows you can see what is still running in the Task manager and on a Mac there must be something similar.

Dan

9 Messages

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228 Points

2 y ago

Does anyone know why my original post has not spaces, paragraphs and so? Where can I edit it? can I?