DdeGannes's profile

14 Messages

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164 Points

Fri, Mar 26, 2021 11:27 AM

Lightroom Classic: Synced DNG file with Super-Resolution feature not displayed properly on iPad and Smartphone

As stated in the title, only a small portion of the image is displayed. My workaround is to export a jpeg from LrC and sync that image.

Denis de Gannes: Computer Equip: iMac mid-2015 27" 5K, 24GB Ram, HD 3TB, macOS 11.1 , Apps: PS 2021, LrC 10.1.1 (>10.0), Lr 4.1,

Camera: Olympus OM-D E-M1, 

Responses

Adobe Administrator

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10.1K Messages

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135.8K Points

1 m ago

Is this the Thumbnail (known issue) or the entire image? A screen grab of your device would be helpful. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

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164 Points

I removed the Super-Resolution images from the sync images, I will redo one in a while and report with screen captures of the issue on LrC and Lr Mobile.

Denis de Gannes: Computer Equip: iMac mid-2015 27" 5K, 24GB Ram, HD 3TB, macOS 11.1 , Apps: PS 2021, LrC 10.1.1 (>10.0), Lr 4.1,

Camera: Olympus OM-D E-M1, 

14 Messages

 • 

164 Points

1 m ago

The screen capture below shows in the grid view iPad. The Super-Resolution is shown and the jpeg is to the right, the image has a crop applied.

A crop was applied to the DNG.

There is some more info in a thread I posted in the Lightroom Queen forum see the attached link.

https://www.lightroomqueen.com/community/threads/sync-super-resolution-dng-to-creative-cloud.42567/#post-1282275

Denis de Gannes: Computer Equip: iMac mid-2015 27" 5K, 24GB Ram, HD 3TB, macOS 11.1 , Apps: PS 2021, LrC 10.1.1 (>10.0), Lr 4.1,

Camera: Olympus OM-D E-M1, 

14 Messages

 • 

164 Points

1 m ago

This is what I see in the Library module LrC 

Denis de Gannes: Computer Equip: iMac mid-2015 27" 5K, 24GB Ram, HD 3TB, macOS 11.1 , Apps: PS 2021, LrC 10.1.1 (>10.0), Lr 4.1,

Camera: Olympus OM-D E-M1,