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5 Messages

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1.2K Points

Tue, Oct 31, 2017 6:10 PM

Implemented

167

Lightroom Classic: Support for HEIC file format (Windows)

Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?

[HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.) See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  

- John Ellis]

Responses

Official Solution

Adobe Administrator

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806 Messages

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14.7K Points

2 years ago

I’m glad the advice shared above (https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html) seems to be helping.

On the iOS side, if anyone is still getting JPGs when trying to import HEIC, please be sure to update the LR Mobile app for iOS to version 3.3 – this latest version will import the HEIC originals from the device camera roll. Previous releases would convert HEIC to JPG during import, regardless of iOS settings.

Regarding HEVC video, the LR Mobile iOS app can import HEVC videos that are recorded in the iOS Camera’s video mode.  HEVC videos that LR Mobile for iOS can import will playback on the same mobile app, and at lightroom.adobe.com, but won’t playback on the desktop LR apps as others have mentioned.

Regarding the small videos that are part of Live Photos, the LR Mobile iOS app ignores these when importing Live Photos from the camera roll.  And if you use Mac Image Capture to transfer Live Photos to your desktop for import into LR, the LR desktop apps won’t import those small videos due to HEVC incompatibility.  There is a work-around:
- use Mac Image Capture to transfer Live Photos to your desktop
- sign into your LR account at lightroom.adobe.com
- select the small videos on your desktop that came from the Image Capture transfer, and drag them in the LR Web app to import them.
...I stopped doing this though for my personal collection, because the desktop clients can’t playback the HEVC videos.  I also dislike that these videos and their parent images look like duplicates to my eyes.  Really, I learned I don’t care about most Live Photo’s motion frames.  Still, I thought I would mention this work-around in case it’s useful to anyone.  The LR team does continue to talk about Live Photos and what we can do to better support our users in the future.

225 Messages

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3.6K Points

3 years ago

Please add HEIC support to Lightroom CC Classic!!! Can't use Lightroom to edit pictures from iPhone X!!!

Champion

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3.2K Messages

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56.7K Points

You can shoot in DNG on an iPhone X. Maybe not with the Apple camera app, but there are plenty apps (including Lightroom Mobile) that support this.

Johan W. Elzenga,

http://www.johanfoto.com

225 Messages

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3.6K Points

You can't shoot DNG to avoid problem. Lightroom shoots DNG very poorly. They all are too smeared from hand movements in compare to the standard Camera app.

Champion

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3.2K Messages

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56.7K Points

There are plenty of good apps (and often better than the Apple app) that can shoot in DNG.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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46 Messages

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1K Points

Per the New York Times,  May 29th, 2018:

"Microsoft is working on HEIC support for Windows 10, and its Windows 10 April 2018 Update now prompts you to visit its app store to download codec software that will open HEIC files."

Then from Microsoft's site linked within:

"The High Efficiency Image File Format (HEIF) has arrived for Windows 10 and the Photos app! ... We have heard your feedback that these features and the ability to share photos easily with other platforms is important to you. This release we are delivering essential viewing support (You cannot edit HEIF images in this release)."

So with underlying operating system support now being added for editing, this means we can likely expect full Lightroom application support on follow thereafter, hopefully later this year.

43 Messages

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340 Points

I have a big issue with Adobe controlling these forums and that is they delete posts - so I created this: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format

Champion

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5.4K Messages

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95.8K Points

Jay, I deleted the 14 duplicate posts you made to this topic in 3 minutes, leaving the original post intact:
https://feedback.photoshop.com/photoshop_family/topics/support-for-heic-file-format-was-included-in-...

Everyone who has replied to or followed this topic sees every post.   

43 Messages

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340 Points

John, thank you - the threads are confusing ... I don't think I made 13 in 3 minutes but maybe that is when they appeared.  My frustration has been that Adobe has in the past removed information.  That said it could be a volume issue.  Regardless, it was not my intention to spam but to deal with the issue that Adobe seems to have, i.e.,  they believe only 30 people wish Lighroom to support HEIC.  I don't think that is accurate.  Also, I can't find the place to "vote" on this issue via the link they send...trying to find that for 15 minutes...gave up

Champion

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5.4K Messages

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95.8K Points

To add your vote to this "idea" (feature request), click Vote in the upper-right corner of this page.

Champion

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2.6K Messages

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33.7K Points

43 Messages

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340 Points

Champion

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5.9K Messages

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104K Points

> My frustration has been that Adobe has in the past removed information.

The only posts that get deleted are duplicates, pirating, outright spam and bad language. Adobe doesn't even delete posts that are anti-Adobe, as can be see by many of the angry posts still live here on the forum. We do merge threads of the same issue, but the "other" versions of the threads remain live with a link to the merged thread.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

43 Messages

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340 Points

Victoria, thank you for that clarification - I did not understand what was happening and that makes sense.

1 Message

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60 Points

I am on Lightroom 6.14 / Camera raw 10.1 and its about time that Lightroom supported these types. Does anyone know of a way to work on these files without the conversions?

2 Messages

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212 Points

3 years ago

I woud really really really like Lightroom CC Classic to support the HEIF/HEIC format. Any updates?

43 Messages

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340 Points

Sadly, no - it is not in their interest to use an open format like HEIC as that lowers switching costs when another product becomes available.  I created this to step out of Adobe's forums to get a real sense of how many people are bothered by their lack of HEIC support: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format

2 Messages

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86 Points

Your comment makes no sense. HEIC support would be for import  - and possibly export.  Adding this does in no way "lower switching cost".

The main barrier for switching would be other products being able to import Lightroom libraries - pictures, organization, edits and all. Lightroom missing the ability to import a format is not relevant - if anything, it makes people consider hard if Adobe really keeps their end of the bargain after going to a subscription only model. As of now, it looks like they only take my money and have stopped supporting the product.

1.3K Messages

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22.5K Points

See list of new features that you've got with your subscription here.

43 Messages

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340 Points

WOW! who knew! for a company with $9B in retained earnings, $2.3B in cash.  It is nice to see that they just crank out feature after feature - https://www.nasdaq.com/symbol/adbe/financials?query=balance-sheet

1.3K Messages

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22.5K Points

I've commented before about the juvenile quality of many of these posts demanding HEIC..... It's misleading to claim Adobe have not kept their side of the subscription deal by their not rushing to support this new file format. It'll come in its own good time but as stated before, it's obvious that there are complications - licensing may be one. In the meantime you have high quality alternatives. Adobe's financial performance indicates many things - quite possibly including customer satisfaction. But you can't please all the people all the time - nor should you.

43 Messages

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340 Points

Your statement is based upon quite a few of assumptions.  If it has been implemented by the following companies, and Adobe focus is on images and the manipulation of images they should be at the forefront.  You suggestions of their behavior seems counterintuitive.  Lastly, their strong cash position might suggest many things, such as the one you listed above, or they are planning on going to the moon.  However, 1.5 hours waiting to talk to someone on the phone does not equate to a focus on customer service - I finally gave up - only effecting 1 metric: Time to Answer.

https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format
In June 2017, Apple announced support for HEIF in macOS High Sierra and iOS 11 which were released in September 2017.[14][15][16]

Nokia supports the format and has released an open source JavaScript HEIF decoder on GitHub that works in a web browser.[17]

In December 2017, Zoner released an update to its Zoner Photo Studio X program, which is the first Windows application to offer support for HEIF.[18][19][19]

In March 2018, Android P and Microsoft Windows 10 (version 1803 preview, build 17123[20]) introduced support for HEIF.[21]

In April 2018, struktur AG released the open source library "libheif" that supports reading and writing HEIF files, including alpha and depth images, tiled images, thumbnails, sequences, transformations, overlays and EXIF metadata.

In April 2018, ImageMagick added support for reading and writing HEIF files.

In May 2018, GIMP added support for loading and exporting HEIF files.[22]

1.3K Messages

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22.5K Points

And your statement is based on stringing together a selective bunch of links. When did you last see a Nokia, and are Adobe quaking in their boots because of GIMP or open source libraries? You might have been more convincing if you had added Luminar which  did recently add support, but does another direct competitor like CaptureOne support HEIC/F etc? I don't think so. In this thread Adobe have said they are working on support, so fine, let's see it when it's ready and not before.

151 Messages

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3.1K Points

John, you are avoiding the issue; who cares about other companies who DON'T  support it - that's whataboutery.
The important information is that there are now several companies that DO support it, so the excuses from Adobe are starting to sound hollow.
Or are you saying that it's OK for Adobe to be really late with something, so long as another competitor is even later? That is NOT what we pay for. Every month.

1.3K Messages

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22.5K Points

So, Gary, was I the first to mention other companies? Er, no. But if someone else is going to indulge in whatboutery and reference Nasdaq, they may as well have examples that are a bit more relevant than a bunch of open source stuff and a once-leading phone maker.
We pay Adobe for more than our own pet must-have feature, and ultimately you're lucky (or have limited needs) if you ever get all your must-haves from any software. It sounds like HEIC is going to come, and that's fine by me. I just expect Adobe to support new file formats only when they are ready to do so, and it's obvious that there are complications with this one. I certainly don't expect Adobe to jump every time Apple farts.

43 Messages

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340 Points

So think about the barriers to voting for the feature:1) you have to be a lightroom user
2) you have to be using the latest version of IOS
3) You have to be someone that, in addition to other formats like RAW (camera specific), you also take photos with your phone/ipad
4) You have to understand your issue and root cause
5) You may try to call - I was on hold for 1.5 hours for this problem and finally gave up
6) You have to know 1 - 5 above, and search for HEIC in google
7) You have to sign up for this group
8) now you get to vote ... significant time lost for something that is important as many photos are being taken by iOS devices

My gut is there are many people, well above 102 that have this issue and if you can strip many of those layers away - it can make "voting" for this change much easier.  Thus I created this: https://www.facebook.com/groups/255453151688912/  to knock down those barriers ... lets see ...took 30 minutes - no doubt people who call will have a great deal of free time....

1.3K Messages

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22.5K Points

Hey, what about using FB to organize a mass die-in on Adobe's front lawn or at the NYSE?

Sorry to be flippant, Jay, but numbers of votes are now pretty irrelevant - and I grant you that they are no longer as trivial as when I made the comment about 30 odd in 6 months. Adobe have said here that HEIC support is coming, so it'll be available when it's ready, and in the meantime you have high quality alternatives to using this compressed format.

43 Messages

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340 Points

I see your point John, it is valid for some folks but I use non destructive editing for a purpose - the JPEG is not a solution, but merely a workaround.  Non destructive editing is the core reason I use and pay for lightroom.

1.3K Messages

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22.5K Points

HEIC is still a lossy format, isn't it, and LR edits to JPEGs are non-destructive. Shooting DNG with the LR Mobile camera offers you a lossless option. You may find that you get more out of your money by experimenting with it.

43 Messages

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340 Points

That may be true.  However: 
High Efficiency Image File Format (HEIF, often pronounced heef)[1][2][3][4] is a file formatfor individual images and image sequences. It was developed by the Moving Picture Experts Group (MPEG) and is defined by MPEG-H Part 12 (ISO/IEC 23008-12). The MPEG group claims that twice as much information can be stored in HEIF image as a JPEG one of the same size, even in better quality.
https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format

1.3K Messages

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22.5K Points

Sure, it is supposed to save file size relative to JPEG. It's still lossy, and if non-destructive editing is the "core" reason, shooting lossless DNG is the logical choice.

3 Messages

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126 Points

Suggestions to capture in DNG are classic redirection.  There are reasons to capture and use HEIF.  I have hundreds or thousands of these files on my wife's iPhone that I'd like to move off and into LR.  I want to preserve the live video (which she loves in some of her pics) as an integral part of the image.  I don't want to manage them a separate objects and tag them separately (at least not by default).  HEIF files are a fact and LR Classic needs to get off the pot and support them well.

Champion

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5.4K Messages

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95.8K Points

Gary, are you on Windows?  HEIC is now supported on Mac.

1K Messages

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17K Points

3 years ago

They don't even have support for non-flattened PSD files (without Maximize Compatibility) after all these years. I'm not holding my breath.

16 Messages

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952 Points

The difference is - HEIC is the native format on the most popular "camera" in the world. Lightroom's traditional strength has been simple to moderate editing workflows.

I shoot with both a "big" camera and my iPhone and want to mix photos in the same workflow. I can't do that without an ugly and lossy conversion through JPEG today.

Champion

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3.2K Messages

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56.7K Points

On most iPhones you can use DNG nowadays. Maybe not with the Apple camera app, but there are plenty apps (including Lightroom Mobile) that support this.

Johan W. Elzenga,

http://www.johanfoto.com

225 Messages

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3.6K Points

You can't shoot DNG to avoid the problem. Lightroom shoots DNG very poorly. They all are too smeared from hand movements in compare to the standard Camera app.

Champion

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3.2K Messages

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56.7K Points

So use another app that can shoot in DNG. There are plenty of them.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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3.2K Messages

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56.7K Points

BTW, the Lightroom camera app has a 'Professional' setting that allows you to manually adjust things like ISO and shutter speed, so you can avoid hand movement problems.

Johan W. Elzenga,

http://www.johanfoto.com

225 Messages

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3.6K Points

You are not right. The standard Camera can eliminate movement problems with THE SAME settings. Just check it. I think Apple uses artificial intelligence and hidden API for that.

1 Message

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184 Points

3 years ago

It is just another way Adobe is trying to push us toward the cloud crap. The fact that HEIC support has been added in the LR CC but not in Classic is a clear indication. 

Champion

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5.9K Messages

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104K Points

Er, no, they just hit some bugs that couldn't be fixed in time for release deadlines. It doesn't mean it won't come, but this is brand new tech.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

16 Messages

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952 Points

I suspect a lot of us are watching the next few "Classic" releases very closely. It's quickly going to become clear whether Adobe has effectively abandoned that app.

38 Messages

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1.3K Points

It's a small thing, but this encapsulates for me why Adobe's cloud subscription model is such a disappointment. The original promise of moving to the cloud model was so they could add features as they are ready, instead of having to wait for a big "version" release to launch them. Yet that hasn't happened at all ... and in fact the pace of innovation has clearly slowed down massively over the last few years. 

Now, you may argue that the new LR CC is precisely what I'm describing - an auto-updated version that is continually tweaked, just like a web browser - but the fact is that it's not suitable for most of us who have a ton of images in local storage. So effectively Adobe is telling their serious/long-time users to take a hike, all the while putting engineering resources into a copycat of Apple Photos and Google Photos, which nobody will use because if they want that, they are already using Apple Photos or Google Photos.

Sigh. At least can we get HEIC/HEIF support? It already exists in Adobe code, for goodness sake. Ridiculous.

   

Champion

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5.9K Messages

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104K Points

> The original promise of moving to the cloud model was so they could add features as they are ready

New features are added as soon as they're ready. We don't have to wait 18-24 months anymore. Now releases run about every 2 months. This new feature just isn't ready yet.

Don't worry that LRCC is taking resources away from Classic. It's a separate team - just like adding new features to Photoshop doesn't take away from Lightroom's development.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

43 Messages

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340 Points

In year 2000 we called cloud co-location.  Nothing new here except that web based applications have massive limitations.  They are clunky, slow, and really don't work well offline.

16 Messages

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952 Points

3 years ago

While we're at it - let's get specific about how HEIC should be supported. The current CC implementation preemptively converts files to jpeg (an unnecessary, lossy conversion) and loses any portrait mode depth maps in the process. That's completely counter to the idea of a non-destructive editing workflow.

I'd like to see HEIC treated like other formats - always use the native file or some lossless conversion of it as the foundation and apply processing on top of that.

124 Messages

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2.7K Points

Sounds smart, but mostly as opened in Photoshop, where we could import a depth layer and use it for later postprocessing I guess.

16 Messages

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952 Points

One example of how this is useful - when I shoot in "Portrait" mode, the blur effect often has problems. Apple's photos app (and potentially others) can turn the depth effect off and salvage the photo. In time, there might even be more interesting things we can do in post.

5 Messages

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1.2K Points

Greg, Thanks for taking my basic request (have LR Classic read HEIC like LR CC does) and point out how it really should be implemented. We can only hope that the delay in adding it to LR Classic is due to the time that it takes Adobe how to figure out how to open a HEIC file in a non destructive way and let us work with it.

43 Messages

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340 Points

It is not in Adobe's interest to use an open format like HEIC as that lowers switching costs when another product becomes available.  I created this to step out of Adobe's forums to get a real sense of how many people are bothered by their lack of HEIC support: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format

43 Messages

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340 Points

Yes! you are dead on - the whole point of Aperture and Lightroom was to have master files that edits were just an instruction set operate from the master image.  

3 Messages

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322 Points

3 years ago

Does anyone at Adobe yet have an update to this issue? How is it possible that the default image format of the most used camera in the world is not supported by Adobe's flagship photo cataloging application? 

43 Messages

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340 Points

43 Messages

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340 Points


That is May 30 of this year!

38 Messages

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1.3K Points

3 years ago

Don't worry Steve, now that LR is "cloud" software it can be continually updated! Oh wait, except they have the code for this but it's still not updated. Never mind...

3 Messages

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366 Points

3 years ago

+1 on this. It's insulting to add support to L-CC and not Classic CC. And a BIG +1 to @gregkuhnen comment about how to support it natively.

38 Messages

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1.3K Points

3 years ago

I have looked over the documentation for today's 7.2 update but don't see any reference to HEIC/HEIF support. I can't believe it would have been left out... somebody please tell me I'm wrong.

3 Messages

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366 Points

3 years ago

The fact this didn't make it into 7.2 is VERY disappointing Adobe. Just hard to reconcile 8 months since the iOS 11 beta where this first became the clear direction for iOS photo & video formats. Adobe dropping ball.

1.3K Messages

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22.5K Points

30 votes.... Maybe it will become a widespread image format among LR's target userbase, but should one expect Adobe to rush to adopt every feature that Apple add to iOS? Where it makes sense, they do - eg they take advantage of the ability to shoot DNG .

3 Messages

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192 Points

Well... Yes.
I would expect them to adopt as soon as possible the new image formats being adopted on widely popular mobile phones.
The fact that they did in Lightroom CC a little while ago speaks to the fact that they do believe it’s important to them too. It just looks like they’re investing most of their efforts in the development of Lightroom CC while Lightroom Classic CC is becoming more and more of a second class citizen. I think it’s a dangerous strategy since Lightroom CC doesn’t fit everybody’s needs and some customers like myself might end up migrating to the competition (I’m looking into it, because I’m becoming more and more worried about the future of Lightroom Classic CC).
New lenses and camera bodies are added to the app on a regular basis, why not image formats? It’s not a technologically outrageously complicated thing to do and the number of apps that already support the new format illustrates this too.

1.3K Messages

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22.5K Points

30 votes - the phones might be widely adopted, but aren't LR users preferring higher quality formats? We'll  be able to tell what future Adobe plan for Classic based on more important things than their rushing to support a single image format. Fix the bugs, then support it.

3 Messages

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366 Points

The comment about 'preferring higher quality formats' is missing the mark. The core issue is that MANY photographers shoot photos with their iPhone AND their traditional cameras. I just got back from New Zealand where I shot many photos with my iPhone X and my Sony A7R3. For storage optimization reasons, the new HEIF/C formats are fantastic. Lightroom Classic CC is my main photo DAM and all those iPhone photos are just black squares. As pointed out already, Adobe isn't 'evaluating' these formats as they ALREADY SUPPORT THEM IN L-CC AND PHOTOSHOP. They just haven't released support for LC-CC. Adobe pushed us Classic users into subscriptions by promising fast and timely updates 'now that you are on a subscription plan.' But dragging their heels on the default photo format for the what has become world's biggest camera installed base is just plain insulting.

38 Messages

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1.3K Points

@john (1) That's not the point, it's not a special/new feature or functionality. LR continually adds supports for new cameras (D850, A7R3, and on and on) and yet this camera, which is the most used in the world, is not having support added for its file type. That's crazy. (2) If you think LR users don't care about having their iphone pictures supported/in the same catalog, I'm guessing you also worked for a camera company in 2010-2011 and argued that mobile photography will never kill point and shoots. <shakes head>

225 Messages

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3.6K Points

They just don't care about the needs of users. It has been always like this. They even don't have bug report system - only this place where users can to weep with each other about issues that they experience.

1.3K Messages

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22.5K Points

As Victoria explained before me, they hit bugs supporting this format. At least, unlike psb, you can get the files catalogued. But when you think how many iPhones are out there, only 30 votes indicates it's not a huge priority for customers.

1K Messages

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17K Points

Most customers don't know this site exists.

3 Messages

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192 Points

@John. Victoria’s post was from a  month ago. The disappointment (at least for me) comes from today’s release that’s still not addressing the issue. And since the 7.2 update just came out today, it’s a bit premature to say that 30 votes (within a few hours of the release of the update) is not significant IMVVVHO.

1.3K Messages

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22.5K Points

A month is not long, and we don't know the details of the bug. It was 30 votes before today's announcement, no more since.

3 Messages

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192 Points

@John. I voted just a couple of ours ago myself after searching for info on the matter, and the counter was at 25.

225 Messages

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3.6K Points

Usually, only 1/1000th user reports the issue. But because Adobe is so disrespectful to users that they don't have bug reporter, I think, only 1/100,000th user reports the issues to Adobe here. 30 votes means 3,000,000 users have the same problem. At least.

Champion

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5.9K Messages

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104K Points

> Adobe is so disrespectful to users that they don't have bug reporter

Dmitry, have you considered it a slightly different way? Most bug report forms are a black hole. You never know whether anyone else has the same problem, let alone whether there's a workaround. But Adobe have been willing to make their bug reports completely public, and let us discuss them and vote on them. 

Whatever the numbers, whether it's 1/1000 or 1/100,000 users who report a bug, seeing the numbers in relation to other bug reports still helps prioritize (after all, only 1/1000 or 1/100,000 would have reported the other issues requests too).

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

225 Messages

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3.6K Points

1. You don't provide official responses here. So, that's not better than conventional bug reporter.
2. Prioritizing is not enough. You must fix all popular issues - not only the top of them. Especially, when we are speaking about SUBSCRIPTION. Users purchase working software during some period of time - not only on the moment of purchase. They pay you money, you spend them but don't give working product to users. That sounds even like a scam.

225 Messages

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3.6K Points

The list of solved problems shows that you fixed not popular issues but omitted popular like this. There is no logic in that.

225 Messages

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3.6K Points

Another sample of EXTREMELY ANNOYING issue that was just ignored here: https://feedback.photoshop.com/photoshop_family/topics/look-on-the-crop-straighten-tool-doesnt-remai...

Adobe Administrator

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15.5K Messages

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291.9K Points

That prior link is sorted by most recent. Here's sorted by me toos: https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...

Sr. Product Manager, Adobe Digital Imaging

225 Messages

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3.6K Points

I can see only 23 more popular issues there from 995. That's 2%. So, why are you ignoring this issue?

Also I can see that you fixed only 995 issues during last 7 years. That's 142 issues per year. Or 1 issue every 2 days. How many developers do you have? It looks like not more than one. And how many money do we pay you? What are you doing with them? Just hire at least 100 more developers to help this one poor soul who is doing all the job!

Champion

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5.9K Messages

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104K Points

There's a really good team of engineers Dmitry. You can see their names in the About screen. Throwing more engineers at the problem doesn't really help, because it's really complex code and someone has to explain it all to new developers. You should see the list of other issues they fix, in addition to the ones reported by users... it's a really long list every release. Everything just gets prioritized. We can all wish for "more fixes" but the more fixes they put in each release, the higher the risk of creating new bugs. It's catch 22.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

151 Messages

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3.1K Points

john beardsworth - you act as though every LR user looks in this site. Personally, I expect most hardly even know it's here. And of those that do, there are those who came here to only see people reporting problem after problem, and mos likely thought it probably serves no actual purpose except to be a place for people let off steam. If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy.

I just wish they would stop messing us around and get a stable platform in place, and then give us the functionality we've been asking for for ages along with supporting the new cameras/formats as they come out.

Sadly, from a lot of the issues I've been experiencing with v7 it looks as though they've resorted to trying to cut out repeating bits of processing by trying to remember what they have already displayed/processed (and so not have to redisplay it), but sometimes losing track of what's what and ending up with wrong/old data still onscreen. If true, then that'd be a real sign of desperation.
Sadly, they may be suffering from massive technical debt, and I just hope that LR 7 isn't already on its last legs.

151 Messages

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3.1K Points

Victoria, yes it takes time to train as team ... but LR has been around for a long time!!!

38 Messages

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1.3K Points

At the end of the day, it didn't ship in 7.2. Hence, we can all agree it was not prioritized. Now, people can differ on whether that lack of prioritization was reasonable or bat-sh*t crazy. I know which side I fall on and have no doubt I'm right. Others may feel differently. The fact remains that the iphone has (100? 1000? 1M?) times as many users as the latest Nikon/Canon/etc camera, yet those new raw formats get supported quickly and HEIF/HEIC has not. Those who don't like it can vote with their wallets, which is what I'm very close to doing.

Champion

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5.9K Messages

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104K Points

> If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy

Actual votes numbers would be useless, no question, but the percentage of votes on each feature is surprisingly representative of the general feedback. Of course, they don't JUST use this forum. They talk to real people, they talk to influencers who are constantly talking to real people, and they do other research, in addition to the votes here.

Yes, there's technical debt to pay back, but believe it or not, I don't think LR7 is on its last legs. The engineers are more fired up and enthusiastic than I've seen in years. And I've been watching closely for years.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

225 Messages

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3.6K Points

I'm the only one person that reported the issue that Photoshop CC sometimes but OFTEN prevents mac from going into the sleep mode. I saw the issue on different macs - so, I'm 100% sure that EVERY mac user has the same problem. But you won't fix it, right? Because there are not many upvoters there. And you have courage to ignore issues even with such many upvoters like here.

Link to the bug report: https://feedback.photoshop.com/photoshop_family/topics/bug-report-photoshop-cc-prevents-mac-from-sle...

225 Messages

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3.6K Points

Also I can't resist to mention that it took 1 year for Adobe to fix one single little white pixel on the corner of the screen. Do you see how diligently they work? Several people even returned their macs and displays thinking that they purchased defective hardware (me too). But that was just a software pixel from Adobe application. And that was so hard for them to fix!

3 Messages

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168 Points

I'm unbelievably disappointed that Adobe has deferred this again. The best camera is the one that's always with me. The best photography workflow solution is the one that works with the camera I always have with me. Lightroom now fails. Adobe needs to consider the modern approach to cloud software with "insider" previews and the monthly subscription is now becoming a farce.

1 Message

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102 Points

I won't move my photos into he cloud.  If Adobe abandons CC classic I'll have to find anther product - shame!

38 Messages

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1.3K Points

3 years ago

255 days since the WWDC announcement of HEIF. I'll probably use this thread as a running count of how long it's been.

225 Messages

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3.6K Points

3 years ago

Maybe they will think better about what issues to fix if all 32 people here cancel their subscription.

3 Messages

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168 Points

It's a sign of the love and passion for the product that users are bothering to engage on this topic, but I agree that most users probably aren't aware of this site. It's not as if there's anything in Lightroom to encourage users to provide feedback.

1.3K Messages

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22.5K Points

Those users aware of this site haven't voted in huge numbers though, and on other Lightroom help forums you really don't see questions caused by HEIC not being supported. No doubt it will come, when the bugs are sorted out. Until then, shoot DNG - it's probably what most LR /iPhone users are doing and is better in most ways.

225 Messages

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3.6K Points

DNG format from Lightroom for iPhone is extremely poor! JPG and HEIC from native Camera app produce 1,000 times better quality images. They are sharp even on long exposure. DNG isn't sharp at all on the same settings.

225 Messages

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3.6K Points

By they way, somebody should post it as the separate issue to Adobe.

1.3K Messages

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22.5K Points

Even so, it looks like Lr users are still preferring the built-in camera and DNG. Here is about the only place where anyone is asking for HEIC support - which will come when it's ready.

38 Messages

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1.3K Points

John with respect, it sounds like you don't appreciate the things HEIF enables that JPG and DNG do not (eg, new bounce, loop and time lapse effects available when editing on iphone). Check it out, they are pretty cool.

And whether it gets supported or not should not be a function of this forum. As stated, this is not a feature request (e.g. like dehaze) but rather support for native file formats, which Abode (usually) does automatically. It's not as if the forum was lit up for support for the Pentax *ist D (to pick a deliberately obscure camera whose file format is supported), and yet they did it in a timely manner.

1.3K Messages

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22.5K Points

You're right, I don't appreciate those things, but maybe your comment should apply generally to Lr/iPhone users? Pentax is just another raw format, HEIC/F is a new one and who knows what bugs Adobe hit, or what they may be waiting for? My guess is that the underlying issue may be OS-level support for these formats (just like video depends on the OS), but that is only a guess - and before anyone says it, no, I'm not just pointing the finger elsewhere!

225 Messages

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3.6K Points

3 years ago

What is the most disgusting is that they could not even write here: "We are working on the issue".

3 Messages

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168 Points

The official status of the thread is still "Under Consideration" rather than "In Progress".

43 Messages

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340 Points

Here This was from May 30th of this year ... 

16 Messages

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952 Points

3 years ago

Interesting - Skylum Luminar just added native heic support. They'll be on my short list of alternatives if Adobe sends Lightroom into a tailspin.

I *want* Lightroom to get its groove back. The new Sensei auto mode and performance improvements in the last couple of releases are promising additions, it's been a long time since we've seen meaningful features added to the application now branded Classic.

38 Messages

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1.3K Points

Agree 100% with this

6 Messages

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268 Points

Also agreed.
I'm waiting for support so I can import / archive / edit my iPhone photos. I know I can convert them to jpg. But I'll change editors before I do that.

3 Messages

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126 Points

I am stilling on a large backlog of HEIF files on multiple phone. A David said, I won’t downgrade them to JPEG to bring them into LR. Support now exists in Windows 10 so it’s time to get support into LR Classic (a most unfortunate choice of names for a great product).