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5 Messages

 • 

1.2K Points

Tue, Oct 31, 2017 6:10 PM

Implemented

167

Lightroom Classic: Support for HEIC file format (Windows)

Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?

[HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.) See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  

- John Ellis]

Responses

Official Solution

806 Messages

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14.7K Points

2 years ago

I’m glad the advice shared above (https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html) seems to be helping.

On the iOS side, if anyone is still getting JPGs when trying to import HEIC, please be sure to update the LR Mobile app for iOS to version 3.3 – this latest version will import the HEIC originals from the device camera roll. Previous releases would convert HEIC to JPG during import, regardless of iOS settings.

Regarding HEVC video, the LR Mobile iOS app can import HEVC videos that are recorded in the iOS Camera’s video mode.  HEVC videos that LR Mobile for iOS can import will playback on the same mobile app, and at lightroom.adobe.com, but won’t playback on the desktop LR apps as others have mentioned.

Regarding the small videos that are part of Live Photos, the LR Mobile iOS app ignores these when importing Live Photos from the camera roll.  And if you use Mac Image Capture to transfer Live Photos to your desktop for import into LR, the LR desktop apps won’t import those small videos due to HEVC incompatibility.  There is a work-around:
- use Mac Image Capture to transfer Live Photos to your desktop
- sign into your LR account at lightroom.adobe.com
- select the small videos on your desktop that came from the Image Capture transfer, and drag them in the LR Web app to import them.
...I stopped doing this though for my personal collection, because the desktop clients can’t playback the HEVC videos.  I also dislike that these videos and their parent images look like duplicates to my eyes.  Really, I learned I don’t care about most Live Photo’s motion frames.  Still, I thought I would mention this work-around in case it’s useful to anyone.  The LR team does continue to talk about Live Photos and what we can do to better support our users in the future.

225 Messages

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3.6K Points

3 years ago

Please add HEIC support to Lightroom CC Classic!!! Can't use Lightroom to edit pictures from iPhone X!!!

Champion

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3.1K Messages

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56K Points

You can shoot in DNG on an iPhone X. Maybe not with the Apple camera app, but there are plenty apps (including Lightroom Mobile) that support this.

Johan W. Elzenga,

http://www.johanfoto.com

225 Messages

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3.6K Points

You can't shoot DNG to avoid problem. Lightroom shoots DNG very poorly. They all are too smeared from hand movements in compare to the standard Camera app.

Champion

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3.1K Messages

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56K Points

There are plenty of good apps (and often better than the Apple app) that can shoot in DNG.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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42 Messages

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974 Points

Per the New York Times,  May 29th, 2018:

"Microsoft is working on HEIC support for Windows 10, and its Windows 10 April 2018 Update now prompts you to visit its app store to download codec software that will open HEIC files."

Then from Microsoft's site linked within:

"The High Efficiency Image File Format (HEIF) has arrived for Windows 10 and the Photos app! ... We have heard your feedback that these features and the ability to share photos easily with other platforms is important to you. This release we are delivering essential viewing support (You cannot edit HEIF images in this release)."

So with underlying operating system support now being added for editing, this means we can likely expect full Lightroom application support on follow thereafter, hopefully later this year.

43 Messages

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340 Points

I have a big issue with Adobe controlling these forums and that is they delete posts - so I created this: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format

2 Messages

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212 Points

3 years ago

I woud really really really like Lightroom CC Classic to support the HEIF/HEIC format. Any updates?

43 Messages

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340 Points

Sadly, no - it is not in their interest to use an open format like HEIC as that lowers switching costs when another product becomes available.  I created this to step out of Adobe's forums to get a real sense of how many people are bothered by their lack of HEIC support: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format

2 Messages

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86 Points

Your comment makes no sense. HEIC support would be for import  - and possibly export.  Adding this does in no way "lower switching cost".

The main barrier for switching would be other products being able to import Lightroom libraries - pictures, organization, edits and all. Lightroom missing the ability to import a format is not relevant - if anything, it makes people consider hard if Adobe really keeps their end of the bargain after going to a subscription only model. As of now, it looks like they only take my money and have stopped supporting the product.

1.3K Messages

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22.5K Points

See list of new features that you've got with your subscription here.

43 Messages

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340 Points

WOW! who knew! for a company with $9B in retained earnings, $2.3B in cash.  It is nice to see that they just crank out feature after feature - https://www.nasdaq.com/symbol/adbe/financials?query=balance-sheet

1.3K Messages

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22.5K Points

I've commented before about the juvenile quality of many of these posts demanding HEIC..... It's misleading to claim Adobe have not kept their side of the subscription deal by their not rushing to support this new file format. It'll come in its own good time but as stated before, it's obvious that there are complications - licensing may be one. In the meantime you have high quality alternatives. Adobe's financial performance indicates many things - quite possibly including customer satisfaction. But you can't please all the people all the time - nor should you.

991 Messages

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16.7K Points

3 years ago

They don't even have support for non-flattened PSD files (without Maximize Compatibility) after all these years. I'm not holding my breath.

16 Messages

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952 Points

The difference is - HEIC is the native format on the most popular "camera" in the world. Lightroom's traditional strength has been simple to moderate editing workflows.

I shoot with both a "big" camera and my iPhone and want to mix photos in the same workflow. I can't do that without an ugly and lossy conversion through JPEG today.

Champion

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3.1K Messages

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56K Points

On most iPhones you can use DNG nowadays. Maybe not with the Apple camera app, but there are plenty apps (including Lightroom Mobile) that support this.

Johan W. Elzenga,

http://www.johanfoto.com

225 Messages

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3.6K Points

You can't shoot DNG to avoid the problem. Lightroom shoots DNG very poorly. They all are too smeared from hand movements in compare to the standard Camera app.

Champion

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3.1K Messages

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56K Points

So use another app that can shoot in DNG. There are plenty of them.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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3.1K Messages

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56K Points

BTW, the Lightroom camera app has a 'Professional' setting that allows you to manually adjust things like ISO and shutter speed, so you can avoid hand movement problems.

Johan W. Elzenga,

http://www.johanfoto.com

1 Message

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184 Points

3 years ago

It is just another way Adobe is trying to push us toward the cloud crap. The fact that HEIC support has been added in the LR CC but not in Classic is a clear indication. 

Champion

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5.8K Messages

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102.5K Points

Er, no, they just hit some bugs that couldn't be fixed in time for release deadlines. It doesn't mean it won't come, but this is brand new tech.

16 Messages

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952 Points

I suspect a lot of us are watching the next few "Classic" releases very closely. It's quickly going to become clear whether Adobe has effectively abandoned that app.

38 Messages

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1.3K Points

It's a small thing, but this encapsulates for me why Adobe's cloud subscription model is such a disappointment. The original promise of moving to the cloud model was so they could add features as they are ready, instead of having to wait for a big "version" release to launch them. Yet that hasn't happened at all ... and in fact the pace of innovation has clearly slowed down massively over the last few years. 

Now, you may argue that the new LR CC is precisely what I'm describing - an auto-updated version that is continually tweaked, just like a web browser - but the fact is that it's not suitable for most of us who have a ton of images in local storage. So effectively Adobe is telling their serious/long-time users to take a hike, all the while putting engineering resources into a copycat of Apple Photos and Google Photos, which nobody will use because if they want that, they are already using Apple Photos or Google Photos.

Sigh. At least can we get HEIC/HEIF support? It already exists in Adobe code, for goodness sake. Ridiculous.

   

Champion

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5.8K Messages

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102.5K Points

> The original promise of moving to the cloud model was so they could add features as they are ready

New features are added as soon as they're ready. We don't have to wait 18-24 months anymore. Now releases run about every 2 months. This new feature just isn't ready yet.

Don't worry that LRCC is taking resources away from Classic. It's a separate team - just like adding new features to Photoshop doesn't take away from Lightroom's development.

43 Messages

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340 Points

In year 2000 we called cloud co-location.  Nothing new here except that web based applications have massive limitations.  They are clunky, slow, and really don't work well offline.

16 Messages

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952 Points

3 years ago

While we're at it - let's get specific about how HEIC should be supported. The current CC implementation preemptively converts files to jpeg (an unnecessary, lossy conversion) and loses any portrait mode depth maps in the process. That's completely counter to the idea of a non-destructive editing workflow.

I'd like to see HEIC treated like other formats - always use the native file or some lossless conversion of it as the foundation and apply processing on top of that.

120 Messages

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2.7K Points

Sounds smart, but mostly as opened in Photoshop, where we could import a depth layer and use it for later postprocessing I guess.

16 Messages

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952 Points

One example of how this is useful - when I shoot in "Portrait" mode, the blur effect often has problems. Apple's photos app (and potentially others) can turn the depth effect off and salvage the photo. In time, there might even be more interesting things we can do in post.

5 Messages

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1.2K Points

Greg, Thanks for taking my basic request (have LR Classic read HEIC like LR CC does) and point out how it really should be implemented. We can only hope that the delay in adding it to LR Classic is due to the time that it takes Adobe how to figure out how to open a HEIC file in a non destructive way and let us work with it.

43 Messages

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340 Points

It is not in Adobe's interest to use an open format like HEIC as that lowers switching costs when another product becomes available.  I created this to step out of Adobe's forums to get a real sense of how many people are bothered by their lack of HEIC support: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format

43 Messages

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340 Points

Yes! you are dead on - the whole point of Aperture and Lightroom was to have master files that edits were just an instruction set operate from the master image.  

3 Messages

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322 Points

3 years ago

Does anyone at Adobe yet have an update to this issue? How is it possible that the default image format of the most used camera in the world is not supported by Adobe's flagship photo cataloging application? 

43 Messages

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340 Points

43 Messages

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340 Points


That is May 30 of this year!

38 Messages

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1.3K Points

3 years ago

Don't worry Steve, now that LR is "cloud" software it can be continually updated! Oh wait, except they have the code for this but it's still not updated. Never mind...

3 Messages

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366 Points

3 years ago

+1 on this. It's insulting to add support to L-CC and not Classic CC. And a BIG +1 to @gregkuhnen comment about how to support it natively.

38 Messages

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1.3K Points

3 years ago

I have looked over the documentation for today's 7.2 update but don't see any reference to HEIC/HEIF support. I can't believe it would have been left out... somebody please tell me I'm wrong.

3 Messages

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366 Points

3 years ago

The fact this didn't make it into 7.2 is VERY disappointing Adobe. Just hard to reconcile 8 months since the iOS 11 beta where this first became the clear direction for iOS photo & video formats. Adobe dropping ball.

1.3K Messages

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22.5K Points

30 votes.... Maybe it will become a widespread image format among LR's target userbase, but should one expect Adobe to rush to adopt every feature that Apple add to iOS? Where it makes sense, they do - eg they take advantage of the ability to shoot DNG .

3 Messages

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192 Points

Well... Yes.
I would expect them to adopt as soon as possible the new image formats being adopted on widely popular mobile phones.
The fact that they did in Lightroom CC a little while ago speaks to the fact that they do believe it’s important to them too. It just looks like they’re investing most of their efforts in the development of Lightroom CC while Lightroom Classic CC is becoming more and more of a second class citizen. I think it’s a dangerous strategy since Lightroom CC doesn’t fit everybody’s needs and some customers like myself might end up migrating to the competition (I’m looking into it, because I’m becoming more and more worried about the future of Lightroom Classic CC).
New lenses and camera bodies are added to the app on a regular basis, why not image formats? It’s not a technologically outrageously complicated thing to do and the number of apps that already support the new format illustrates this too.

1.3K Messages

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22.5K Points

30 votes - the phones might be widely adopted, but aren't LR users preferring higher quality formats? We'll  be able to tell what future Adobe plan for Classic based on more important things than their rushing to support a single image format. Fix the bugs, then support it.

3 Messages

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366 Points

The comment about 'preferring higher quality formats' is missing the mark. The core issue is that MANY photographers shoot photos with their iPhone AND their traditional cameras. I just got back from New Zealand where I shot many photos with my iPhone X and my Sony A7R3. For storage optimization reasons, the new HEIF/C formats are fantastic. Lightroom Classic CC is my main photo DAM and all those iPhone photos are just black squares. As pointed out already, Adobe isn't 'evaluating' these formats as they ALREADY SUPPORT THEM IN L-CC AND PHOTOSHOP. They just haven't released support for LC-CC. Adobe pushed us Classic users into subscriptions by promising fast and timely updates 'now that you are on a subscription plan.' But dragging their heels on the default photo format for the what has become world's biggest camera installed base is just plain insulting.

38 Messages

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1.3K Points

@john (1) That's not the point, it's not a special/new feature or functionality. LR continually adds supports for new cameras (D850, A7R3, and on and on) and yet this camera, which is the most used in the world, is not having support added for its file type. That's crazy. (2) If you think LR users don't care about having their iphone pictures supported/in the same catalog, I'm guessing you also worked for a camera company in 2010-2011 and argued that mobile photography will never kill point and shoots. <shakes head>

38 Messages

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1.3K Points

3 years ago

255 days since the WWDC announcement of HEIF. I'll probably use this thread as a running count of how long it's been.

225 Messages

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3.6K Points

3 years ago

Maybe they will think better about what issues to fix if all 32 people here cancel their subscription.

3 Messages

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168 Points

It's a sign of the love and passion for the product that users are bothering to engage on this topic, but I agree that most users probably aren't aware of this site. It's not as if there's anything in Lightroom to encourage users to provide feedback.

1.3K Messages

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22.5K Points

Those users aware of this site haven't voted in huge numbers though, and on other Lightroom help forums you really don't see questions caused by HEIC not being supported. No doubt it will come, when the bugs are sorted out. Until then, shoot DNG - it's probably what most LR /iPhone users are doing and is better in most ways.

225 Messages

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3.6K Points

DNG format from Lightroom for iPhone is extremely poor! JPG and HEIC from native Camera app produce 1,000 times better quality images. They are sharp even on long exposure. DNG isn't sharp at all on the same settings.

225 Messages

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3.6K Points

By they way, somebody should post it as the separate issue to Adobe.

1.3K Messages

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22.5K Points

Even so, it looks like Lr users are still preferring the built-in camera and DNG. Here is about the only place where anyone is asking for HEIC support - which will come when it's ready.

225 Messages

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3.6K Points

3 years ago

What is the most disgusting is that they could not even write here: "We are working on the issue".

3 Messages

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168 Points

The official status of the thread is still "Under Consideration" rather than "In Progress".

43 Messages

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340 Points

Here This was from May 30th of this year ... 

16 Messages

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952 Points

3 years ago

Interesting - Skylum Luminar just added native heic support. They'll be on my short list of alternatives if Adobe sends Lightroom into a tailspin.

I *want* Lightroom to get its groove back. The new Sensei auto mode and performance improvements in the last couple of releases are promising additions, it's been a long time since we've seen meaningful features added to the application now branded Classic.

38 Messages

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1.3K Points

Agree 100% with this

6 Messages

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268 Points

Also agreed.
I'm waiting for support so I can import / archive / edit my iPhone photos. I know I can convert them to jpg. But I'll change editors before I do that.

3 Messages

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126 Points

I am stilling on a large backlog of HEIF files on multiple phone. A David said, I won’t downgrade them to JPEG to bring them into LR. Support now exists in Windows 10 so it’s time to get support into LR Classic (a most unfortunate choice of names for a great product).