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10 Messages

 • 

160 Points

Wed, Nov 25, 2020 2:00 AM

Lightroom Classic: stopped Syncing after V10 upgrade

Hi,

My Lightroom CC has stopped syncing for more than a month. I have tried many different things by following some threads in Adobe forums. The issue is still there. It really bothers me. Here are some information about my issue:

1. I use windows 10. I upgraded LR CC to version 10 on Oct. 20 (catalog file was renamed automatically during upgrading). I noticed that imaging syncing from my desktop to the cloud stopped working since the upgrade.

2. The Local Activity in LR CC keeps showing "Syncing xx photos". The xx number increases as I added more photos to the Collections. None of new collections (jpg, raw) can be sync'd to the cloud.

3. My lightroom cloud web does not show failed sync now. I probably have deleted some photos that were in the Sync Issue folder when I first noticed the issue.

4. Any new photo I add to my LR mobile app (Samsung S9) can be sync'd to LR CC on my desktop. It tells me that syncing from my phone to LR CC works well.

5. I have done the following things: changing sync.lrdata to sync.lrdata.old, rebuild sync data thru the preference window, uninstall and reinstall LR CC v10, remove all un-sync'd photos from collections.... nothing helps. 

6. Currently, there is 9 "pending" line items in the Preference/Lightroom Sync.

This issue really drives my nuts! 

It will be appreciated if Adobe can help me address the issue.

Thanks.

Yin

Responses

Employee

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66 Messages

 • 

970 Points

2 months ago

Hi,

Can you share the Diagnostic logs with me.

You can send me a diagnostic report by going to Preferences->Lr Sync tab and hold down the option/alt key button. Click the “Generate Diagnostic report” button.

Thanks

10 Messages

 • 

160 Points

Hi, 

I have it now. How can I send it to you?

Thanks.

Yin

Employee

 • 

66 Messages

 • 

970 Points

Please upload it somewhere and share the link at ragrawal@adobe.com 

10 Messages

 • 

160 Points

Hi, Rahul,

Have you got the files I shared with you? Did you see any problem?

thanks.

10 Messages

 • 

160 Points

2 months ago

So many people have been complaining the LRCC syncing issues, but it seems Adobe is not able to provided fix solutions yet. 

This issue has been impacting my photo editing process work. I rely on photo sync to do photo edit and sharing in different devices. To diagnose the issue again, I removed all photo collections created right before the v10 upgrade in both LRCC and the Cloud. Then I forced LRCC to rebuild sync by clicking preferences/rebuild and renaming Sync.lrdata file. None of the actions helps. The syncing is always stuck at a same syncing status.

What else can I do? moving the LRCC catalogs to a different hard drive? using the catalog files before v10 upgrade? deleting all photos in the Cloud?... but I do not want lose the edit I have done so far.

It is annoying. I really need HELP!