rob_betz's profile

16 Messages

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664 Points

Fri, Nov 10, 2017 4:40 PM

Lightroom Classic: Slow loading previews

Dear Adobe,

Major issues with Lightroom and now Lightroom "classic" being so slow, I can check emails while previews are loading, even though previews have already been built. I emailed you, you sent me here. Why? Was it so I wouldn't feel so alone? Thanks. I have LOTS of company here in what I've come to know as "The Misery Bin". We're like a bunch of misfit toys here. Tons of issues, none have been addressed. 

I have two more weddings from October that I'm scrambling to finish so I can migrate my workflow to ACDSee Studio. It's amazing. Familiar enough layout to easily switch from Lightroom, MUCH cheaper ($13 a month), and can be customized so keyboard shortcuts are the same as Lightroom. And it runs like a high level RAW photo editor and organizer should run. I'm telling you this because I'm hoping that anyone and everyone who reads this will give ACDSee a try. 

The worst part? You'll still get my money each month because I use and need the other adobe programs that come with creative cloud. That's the worst part - you will do absolutely nothing, just as you have done absolutely nothing over the past several years as the issues with Lightroom's speed have steadily grown worse as the program itself has slowed down. You'll do nothing because there's no incentive for you to do so. People can bitch and moan all they want, but if they need Photoshop, or Premiere, or AfterEffects, they'll have to keep on paying you and it won't matter that Lightroom has become a moss-covered sloth of a program. You'll keep raking in those bucks and profits will soar because none of that cash will be sunk back into, oh I don't know, maybe fixing the issues with lightroom. 

The ability to address each and every one of the issues here is within your grasp. You're simply choosing to do nothing.

I ain't even mad. Just very disappointed.

Responses

14 Messages

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284 Points

3 y ago

well said.  in general there was more a rush when it was actual software to make each run better than the next.  there are so many things that could be helped and fixed and the community here is literally trying to just make it better.   we don't get money for the research and feedback.  but we are both clients and investors in this technology.  without the community, there is no product a wise man once said.  

186 Messages

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4.6K Points

3 y ago

I am disgusted by their ambivalence toward their customers pain, and Adobe's pension for corporate greed. They're NOT a community player. If they are going to discontinue the perpetual version, at lease leave us with one that works WELL.

50 Messages

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1.3K Points

3 y ago

I gave up completely on Photoshop Lightroom last summer and began to only use Bridge and Photoshop.

I'm not a professional, just an avid hobbyist who has lots of time in retirement.

This morning, I've been doing some relatively simple edits on a couple of photos, one that includes some masking.

Now I don't have the fastest machine around, but it sure isn't the slowest either (8-core processor running at 4 GHz, 16 Gb of RAM). But when I use the brush to mask an area, the brush stroke lags behind the mouse cursor. After I release the mouse button, then the spinning wheel starts and, eventually, the screen begins to show the masked area that I just indicated. (This makes it a real pain near edges!)

I've already purchased Luminar 2018 for Windows and will give that a look when it is released. It is very likely that I will also be purchasing ACDSee. Unlike the professional photographers, however, I don't need to pay Adobe for any other programs after my year is up and I won't.

Photoshop is a VERY good program. The capabilities and features of the program have lived up to what I expected when I subscribed last January (Photoshop Lightroom no so much). But if Photoshop is slow and frustrating for me, I cannot imagine what it is like to be trying to get output so that you can get paid.

I cannot figure out why Photoshop Lightroom still exists other than as a collection of shortcuts to do what Photoshop does more exactly. And with the mobile photos now sync'd with Photoshop it seems clear to me that before too long customers will see Lightroom as a poorly-done introduction to Photoshop -- no matter what Adobe's long-term plans are for Lightroom CC/Classic?/Pro/"Photoshop Lite". After all, the full name of Lightroom has been "Photoshop Lightroom".

163 Messages

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3.2K Points

As you say Carl, you have lots of time. As pros, the one thing we don't have is time. Many of us have thousands of images to work through in short order and Lightroom and Aperture provided the perfect tools for us. But apparently we no longer matter.

16 Messages

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664 Points

3 y ago

The appeal of Lightroom and similar programs is working on the raws enmass. Photoshop can work on more than one raw at a time, but you have to open them separately. 

When I have hundreds or a thousand or more photos to go through from a wedding, I need to be able to see the raw images at 100% to pick out the winners. Lightroom used to excel at this. Bridge is not ideal for this and photoshop is too slow for the volume of photos. 

Luminar looks promising, but I'm really digging ACDSee

205 Messages

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5.1K Points

Agreed and well said. I own ACDSee Studio and I guess it is time to give it a serious look.

205 Messages

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5.1K Points

3 y ago

What a great summation of our current situation. I applaud your cutting to the chase. Well said!!!

16 Messages

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664 Points

Thanks. I'm done sugar coating it. I've invested thousands of dollars in this company over the past 20 years and feel like I've been played.

6 Messages

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178 Points

That's exactly the point. At times amateurs were using illegal Photshop-copies, we pros have financed the major development of Adobe Ps and Lr. Now, development got stuck and so the basic functionality of the tool, the former "pirates" can benefit from low subscription costs, but we still have to pay on top for the rest of our professional lifes. That's a shame. Adobe moved to the mass public, forgot about their once professional core customers, forcing them into subscription for a tool that's hardly useable anymore in a professional workflow. You found exactly the right  words (and also mine!)

163 Messages

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3.2K Points

3 y ago

Thanks Rob. Totally agreed. I'm done trying to help. I posted something the other day, a survey of unfixed issues and unresolved feature requests, and got shut down by fanboys and girls who are "tired of the complaints". Well screw them. 

When Adobe moved to the subscription model I was quite positive towards it because I didn't have to find a few grand up front. But now I see what it's really about. Addiction. They knew what they were doing. They have spreadsheets, I'm sure, showing how they can slash the cost of support and development with this model - 'cause they sure do very little of either.

Like you, it's difficult for me to tell Adobe where to get off because there are apps in their suite for which I can't find an alternative. Thankfully LR ain't one of them. Paid my Luminar purchase and awaiting the update. In the meantime I'll give ACDSee a look.

16 Messages

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664 Points

Send the fanboys and girls my way. :-)

6 Messages

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178 Points

I have the same experience with "fan-boys and girls". Especially in forums and fb-groups. Some of them you suspect beeing Adobe shareholders  ... Speaking of which - they seem to be the ones that benefit from Adobe sotware the most. 
In a good company the order of priority should be customers > employees > shareholders. Unfortunately it seems the exact reverse order at Adobe. No wonder though, that's what happens when their is no need to develop upgrades that customers find worth to invest their money in and you can forget anything about R&D and lean back on subscription fees that come in like a "pay check" month after month. 

205 Messages

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5.1K Points

3 y ago

I also purchased Luminar a few days ago and am waiting for the Nov 15 arrival. I am currently running the 30 day trial of Capture One and it is quite impressive and lightning fast. I also am playing with ACDSee Studio 2018 and it seems lightning fast as well. 

2 Messages

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70 Points

3 y ago

Lightroom Classic CC slow to create 1:1 Previews during import?


It's a massive bug in 7.0.1! Roll back to 7.0.0 and you'll be back to normal.


1. Launch the Adobe Creative Cloud app.

2. On the Apps tab, click on the drop down arrow next to Lightroom Classic CC and choose Other Versions.

3. Choose 7.0 and click Install

4. Be amazed that Adobe could screw up Lightroom so badly but revel in the fact that you are working again.

1 Message

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62 Points

I wish I'd found that your suggestion helped, but it didn't. Still moving at a crawl.

20 Messages

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484 Points

3 y ago

Hear, hear. Well said. And that was before the latest update turned LR into a total basket case. Touted as "speed improvements", it has utterly crippled my workflow. Thanks for the suggestion on an alternative. Adobe, wake up. 

20 Messages

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770 Points

3 y ago

I'm running 2018 hardware here.

 This piece of software is Windows XP in 2018.

If Adobe would put the same effort in Lightroom as they put in selling subscriptions and their obsession with 'THE CLOUD' then Lightroom could be what Capture One already is. 

6 Messages

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178 Points

You're so right! The latest update brought even more troubles. If you look at it with sarcasm, one could say that's also some sort of development ... 

Where are the developments that Adobe promised us, as they forced us into subscription models??? All we get ist stuff no professional user is waiting for (and wouldn't invest money in when we stiil would have one time licencing)