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5 Messages

 • 

478 Points

Sat, Nov 3, 2018 10:59 PM

Solved

Lightroom Classic: Side panels erratically overlay import dialog (latest macos)

Screen recording of bug attached
I _can change side panels width but cant hide them while import dialog is under
 

Lightroom Classic version: 8.0 [ 1193777 ]

License: Creative Cloud
Language setting: en-RU
Operating system: Mac OS 10
Version: 10.14.1 [18B75]
Application architecture: x64
Logical processor count: 8
Processor speed: 2,7 GHz
Built-in memory: 16 384,0 MB
Real memory available to Lightroom: 16 384,0 MB
Real memory used by Lightroom: 2 927,5 MB (17,8%)
Virtual memory used by Lightroom: 8 782,1 MB
Memory cache size: 967,0MB
Internal Camera Raw revision: 61
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2366MB / 8191MB (28%)
Camera Raw real memory: 2382MB / 16384MB (14%)
Displays: 1) 5120x2880

Graphics Processor Info: 
Metal: AMD Radeon Pro 455



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/medvdv/Pictures/Catalog 2018/Catalog 2018.lrcat
Settings Folder: /Users/medvdv/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: LG UltraFine Display Audio
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 455 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-2.2.8
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

Responses

3 Messages

 • 

94 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

I also have an import problem but I see a ghost of the import screen on the regular Library screen. If I press the Develop button I get the full Import screen. This only happens in full screen mode. I have a Late 2015 iMac w 32gb of ram.
I also have a similar problem with Photoshop superimposing screens. Anyone ideas?

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.

5 Messages

 • 

122 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

I have a similar issue since upgrading to Mojave. When I click on theImport button the dialog opens in the middle area but the Library panels remainopen on each side and cannot be closed, so it is impossible to Import. I havetried selecting other Modules (Dev, Print etc) and sometimes this clears theLibrary side panels but not always. I have tried different screen modes and seen problem regardless of which selected. Restarted LR but still same issue yesterday. However tried again just now (still logged in from yesterday) and working normally.

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.

64 Messages

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1K Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Import problem with Mojave update (merging).

I also have the problem. iMac 27", 2017 machine. Just switched to Mojave and I don't get the correct side tabs for Import as described above--so you can't do the import. Stumbled on this though---press the 'i' key...takes you to the Import module!

Note: This conversation was created from a reply on: Lightroom Classic: Import problem with Mojave update.

13 Messages

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222 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Scroll bar jumps around within "collections" when results are ....

As the title suggests: The scroll bar erratically jumps around when browsing through collections in the left hand bar *only* when a phrase has been entered in the "filter collections" section.

This bug has been going on for quite some time. I was hoping it would be fixed in the latest 8.2 update. I just updated and unfortunately it is not.

Employee

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44 Messages

 • 

742 Points

Hi Jacob,
We have logged a bug for the same and a fix is underway.

Thanks,
Prabal Kumar Ghosh

13 Messages

 • 

222 Points

Thank you for the attention. However, the import dialogue issue is something completely different than what I described. Assuming you logged the bug under the import/side panel issue, it has been incorrectly logged.

Employee

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44 Messages

 • 

742 Points

Hi Jacob,

We have logged a bug under 'collection panel jumping' criteria.
I hope this is the same issue you are referring to.

Thanks,
Prabal Kumar Ghosh

13 Messages

 • 

222 Points

"collection panel jumping" sounds like a good description.

However, my comment had been merged into a thread called "Lightroom Classic: Side panels erratically overlay import dialog (latest macos)" that is definitely *not* what my comment is about.

If the bug has been properly logged, perhaps it would alleviate confusion if the threads were unmerged?

Adobe Administrator

 • 

8.2K Messages

 • 

118.3K Points

Merged incorrectly

Please reference the new conversation here: Lightroom Classic: Scroll bar jumps around within "collections" when results are ...
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

 • 

8.2K Messages

 • 

118.3K Points

a year ago

Lightroom Classic 8.3 was released today and contained a fix for this issue. Please update to 8.3 and verify that you are no longer seeing the issue. Thank you!
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

88 Messages

 • 

1.8K Points

a year ago

This reply was created from a merged topic originally titled Lightroom Classic: Panel groups doesn't hide at import.

If I insert a memory card when the side panels are showing, the import window appears, but the side panels don't automatically hide like I think they used to do before. I cannot hit the import button down to the right because it is hidden behind the right side panel from the library or develop module. The show/hide arrow icons on each side panel are gone, and sometimes the keyboard shortcut (Shift + Tab) doesn't work either. Then there is no other solution than to force quit Lightroom and try again.

64 Messages

 • 

1K Points

a year ago

Yes! It’s been a bug for a long time now. My experience: it only happens when you’re in Full Screen Mode; sometimes when I forget and I’m in full screen mode Shift>I will iron it out—sometimes. It’s really annoying.

165 Messages

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2.9K Points

a year ago

Hi folks! I've also just experienced this issue on LR 8.3.1 (on Mojave 10.14.5) when the Import dialog popped up automatically after connecting my phone to charge. Hitting the Tab key did not work for me. As noted above by Matthew Zory, LR was in fullscreen mode when this happened, and taking it out of fullscreen mode solved it, but that is also subject to a currently unacknowledged bug with LR 8.3.1 on Mojave - the green fullscreen mode toggle button (in fact, the entire bar with that button) disappears once LR is in fullscreen mode and Control-Cmd-F also stops working.

So the current workaround to exit fullscreen uses one of Mojave's Spaces control features. (In fact, instead of saying LR is in fullscreen mode, it's probably more accurate for me to say it's in fullspace mode as clicking the green fullscreen button moves LR to its own separate space where it takes up that space's entire desktop.)

If you press Control-Up Arrow (or Fn-F3 on the Apple keyboard) you'd get the Mission Control view showing any apps currently open as well as any Spaces at the top of the screen. One of those Spaces will have LR in it. You can just click and drag on the LR space to move the app from its Space back onto the main desktop space, and LR will revert to its normal position and size before you clicked on the green button (in effect, the same as if we were able to click on the green button to toggle maximise off).

If anyone from Adobe wishes to see the associated problem: https://feedback.photoshop.com/photoshop_family/topics/problem-lightroom-close-and-restore-buttons-v...

Hopefully this helps you guys to find a permanent fix. In the meantime, customers can use the above workaround to complete their Import and then return LR to fullscreen mode afterwards to continue whatever processing they desire. If you wish to learn more about Spaces: https://appleinsider.com/articles/18/10/12/how-to-use-spaces-apples-mostly-ignored-macos-mojave-prod...

Hope this helps...



7 Messages

 • 

186 Points

a year ago

This reply was created from a merged topic originally titled [BUG] Syncronise folder import screen broken MacOS.

Running Lightroom in full screen mode on MacOS, the syncronise folder import screen does not display properly. 

Steps to reproduce:

1. Run Lightroom in full screen mode
2. Right clicking a folder to 'syncronise Folder'
3. Check 'show import screen' and click synchronize
4. Import screen opens, but behind the other panels of the screen, leaving you unable to click import or fully see the import dialogue.
5. Mash escape to try getting out of full screen and see if it fixes or requires a app restart

946 Messages

 • 

16K Points

a year ago

This reply was created from a merged topic originally titled GUI bug in import dialog.

There is a GUI bug in LR classic:

The import dialog should come in front of LR's interface. However, when opened, it stays behind the panels, as can be seen in the screenshots below. This happens when using the "import button" as well as using the "import to this folder" option.

The lateral panes do hide the import GUI:



The lateral panes can be hidden using the TAB key but the little triangles are missing. The upper and lower parts of the import pane remake hidden:





946 Messages

 • 

16K Points

9 months ago? :o :o :o
Damn :'(

5 Messages

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478 Points

Yep and problem is still here at least with down strip in full screen mode
I don't know for what i pay my money to Adobe =)))) 9 months passed and simply Z order bug that annoys thousands of people don't fixed yet

10 Messages

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212 Points

a year ago

Was fixed... (at least didn't experienced it for a while) then BAM! came back with 8.4

12 Messages

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196 Points

a year ago

never fixed for me.  However, I’ve found that if I double click an image, then hit G to get back to grid view, it seems to correct itself.  

Adobe Administrator

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8.2K Messages

 • 

118.3K Points

a year ago

The status on this bug (see top of page) is Acknowledged. When the bug is fixed, we will change to status to "Solved".  Normally we also post an update to the message thread when it is fixed.

This issue is still open in our system. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

946 Messages

 • 

16K Points

Rikk, you can understand people’s frustration about Adobe not delivering what’s been promised with the change to the subscription model instead of perpetual licence: an always up to date software. Nine months and four versions of LR without a fix doesn’t seem to fulfill te contract.

I don’t really mind because there’s a workaround, but it feels like LR classic is not a priority at all. I wish I were wrong.

10 Messages

 • 

212 Points

« This issue is still open in our system. »
That’s precisely the problem: FIX IT!

2 Messages

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82 Points

a year ago

This reply was created from a merged topic originally titled Lightroom Classic 8.4 bug: import folders hidden by Library side panels when view....

BUG REPORT

I have encountered a problem when attempting to import photos when working in Lightroom Classic's Library module (with the window displayed full screen), with both left and right side panels displayed (not self-hiding).   When I attempt to import photos, the Import screen appears, but the standard Library side panels are covering where you select the folder, as well as the button to import, such that all I can click on is a tiny sliver of the "Cancel" button that is sticking out from under the right panel.  If I click on the arrows to hide the Library side panels BEFORE clicking "Import", then I can import as usual.  However, if I have clicked "Import" first, I can't even do that because the arrows to hide the side panels disappear.

I have contacted Adobe Support, and the fix was to disable my graphics processor, restart, and then re-enable  it, which allowed everything to work normally exactly once, just long enough for me to think Support had fixed the issue.  (And which I was able to duplicate myself, working normally exactly once, by performing the exact same steps later.)

I am currently running Lightroom Classic 8.4 on an iMac that is just a couple months old, on Mojave 10.14.5, with a Radeon Pro 580X 8 GB graphics processor.  I had the same problem with the previous Lightroom, and unfortunately it was not fixed in the just-released update.

Here is a screenshot after clicking "Import", where you can faintly see the import folders behind the left side panel, and maybe even make out the sliver of the "Cancel" button on the right.


7 Messages

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194 Points

a year ago

This reply was created from a merged topic originally titled Lightroom Classic 8.4: Import hangs sometimes (macOS).

I upgraded to LR classic 8.4 last week. I have a macBook Pro running Mojave that is up to date. All is well except for Import. three times now (of approx 12 times) after I click on "import" the window one usually sees to permit selection of source etc is hidden behind the regular view of the Library window, and so no selection or "cancel" is possible. The only work around i found is to command-Q to quit Lr and then to Force Quit LR in sequence... then its fine for a while.

Champion

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5.2K Messages

 • 

93.4K Points

A more reliable workaround is to drop out of full-screen mode before going to the Import window.

17 Messages

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598 Points

Another workaround (simpler in my opinion) is to hide the offending panes by pressing Shift + Tab.

Even though the problem is easy to work around, I find it quite unacceptable that this problem has been around for months, and through numerous updates, and still has not been fixed.

946 Messages

 • 

16K Points

You don't understand, Byron. That's why a subscription based licence is better than a perpetual license. So pay monthly but you'll have a forever up to date software. Amazing!

... they said...