martin_baur's profile

2 Messages

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100 Points

Wed, Nov 7, 2018 10:33 AM

Lightroom Classic: Shutdown Freeze Mac Mojave

My 2018 MacBook Pro (fully loaded top model) shuts down and/or freezes many times while I'm using Lightroom CC Classic 8.0. I have installed Mac OS Mojave 10.14.1 and always immediately install all updates from apple and from adobe. After having spent more than 6 (six!!) hours in total on the phone with apple support - I simply don't wanna take it anymore. Who's to blame? Apple or Adobe? I paid soooooo much money to each of these companies... I expect these tools to work since my income depends on it!

Responses

61 Messages

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942 Points

2 y ago

I have had nothing but trouble between Apple and Adobe! As often as not when I run a batch with Lightroom it brings the whole OS down and I have to restore it.

Adobe Administrator

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9.9K Messages

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134.6K Points

2 y ago

Martin,

I've looked for crash reports in our system using the email address with which you've signed into this forum. I find none. Are you getting the opportunity to submit crash reports? If so are they Adobe dialogs or Mac OS dialogs? 

Are there specific operations which will guarantee a shutdown or a freeze?
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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100 Points

2 y ago

Hello Rikk - I would be more than happy to send you todays crash report. Where should I send it?

Adobe Administrator

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9.9K Messages

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134.6K Points

Contacted you offline
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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9.9K Messages

 • 

134.6K Points

It looks like this boiled down to a Wacom driver issue. Martin has contacted Adobe off-forum and reported the matter resolved. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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82 Points

I am having the same issues. What is the answer?

3 Messages

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90 Points

2 y ago

I've recently had the same problem. Apple pointed me to Adobe and Adobe's Technical Support guided me through some optimization settings in Preferences plus changing and adding permissions for a number of folders. Haven't used Lightroom enough since to know if it helped but I'm hopeful as it all makes sense.