2 Messages
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100 Points
Wed, Nov 7, 2018 10:33 AM
Solved
Lightroom Classic: Shutdown Freeze Mac Mojave
My 2018 MacBook Pro (fully loaded top model) shuts down and/or freezes many times while I'm using Lightroom CC Classic 8.0. I have installed Mac OS Mojave 10.14.1 and always immediately install all updates from apple and from adobe. After having spent more than 6 (six!!) hours in total on the phone with apple support - I simply don't wanna take it anymore. Who's to blame? Apple or Adobe? I paid soooooo much money to each of these companies... I expect these tools to work since my income depends on it!
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2 years ago
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ramona_boston
55 Messages
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868 Points
2 years ago
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Rikk
Adobe Administrator
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9.5K Messages
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130.6K Points
2 years ago
I've looked for crash reports in our system using the email address with which you've signed into this forum. I find none. Are you getting the opportunity to submit crash reports? If so are they Adobe dialogs or Mac OS dialogs?
Are there specific operations which will guarantee a shutdown or a freeze?
Quality Engineering - Customer Advocacy
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martin_baur
2 Messages
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100 Points
2 years ago
3
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laurence_heine
3 Messages
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90 Points
2 years ago
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