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Adobe Photoshop Family

2 Messages

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100 Points

Wed, Nov 7, 2018 10:33 AM

Solved

Lightroom Classic: Shutdown Freeze Mac Mojave

My 2018 MacBook Pro (fully loaded top model) shuts down and/or freezes many times while I'm using Lightroom CC Classic 8.0. I have installed Mac OS Mojave 10.14.1 and always immediately install all updates from apple and from adobe. After having spent more than 6 (six!!) hours in total on the phone with apple support - I simply don't wanna take it anymore. Who's to blame? Apple or Adobe? I paid soooooo much money to each of these companies... I expect these tools to work since my income depends on it!

Responses

38 Messages

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658 Points

2 years ago

I have had nothing but trouble between Apple and Adobe! As often as not when I run a batch with Lightroom it brings the whole OS down and I have to restore it.

Adobe Administrator

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8.2K Messages

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118.2K Points

2 years ago

Martin,

I've looked for crash reports in our system using the email address with which you've signed into this forum. I find none. Are you getting the opportunity to submit crash reports? If so are they Adobe dialogs or Mac OS dialogs? 

Are there specific operations which will guarantee a shutdown or a freeze?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

100 Points

2 years ago

Hello Rikk - I would be more than happy to send you todays crash report. Where should I send it?

Adobe Administrator

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8.2K Messages

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118.2K Points

Contacted you offline
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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8.2K Messages

 • 

118.2K Points

It looks like this boiled down to a Wacom driver issue. Martin has contacted Adobe off-forum and reported the matter resolved. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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82 Points

I am having the same issues. What is the answer?

3 Messages

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90 Points

2 years ago

I've recently had the same problem. Apple pointed me to Adobe and Adobe's Technical Support guided me through some optimization settings in Preferences plus changing and adding permissions for a number of folders. Haven't used Lightroom enough since to know if it helped but I'm hopeful as it all makes sense.