4 Messages
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110 Points
Tue, Nov 13, 2018 2:52 PM
Lightroom Classic: Saving metadata when files are on NAS
Ever since the latest Photoshop/Lightroom CC update (version 20.0 and 8.0 respectively), I'm really frustrated saving metadata to exported tiff files. The files live on a NAS. I mean, when you've got 5TB of photos and a 512GB harddrive in a laptop, you've got to have a solution. The NAS is mounted via SMB shares on a Mac and connected to via Gigabit ethernet. The NAS works great with all other file operations. It also worked great with Photoshop and Lightroom until the latest update. I've attached the error message I'm seeing.
Adobe, claiming that you "do not support a NAS" is pathetic and unacceptable. We're not trying to do anything crazy here... Just store the files on a network mounted share, a core part of Mac and Windows operating systems.
Adobe, claiming that you "do not support a NAS" is pathetic and unacceptable. We're not trying to do anything crazy here... Just store the files on a network mounted share, a core part of Mac and Windows operating systems.
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2 years ago
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Just_Shoot_Me
636 Messages
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9.6K Points
2 years ago
Is the NAS mounted and showing up in Finder?
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jay_packer
4 Messages
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110 Points
2 years ago
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Just_Shoot_Me
636 Messages
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9.6K Points
2 years ago
Other than that I have never seen an Adobe warning about storing your image files on a Networked Attached Storage device (NAS).
I have nothing else to add other than I have never run into the use of the Exclamation mark unless LR thinks the image is missing.
Could you explain what it is there for if not for missing images?
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jay_packer
4 Messages
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110 Points
2 years ago
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John_R_Ellis
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5.6K Messages
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98.1K Points
2 years ago
https://helpx.adobe.com/premiere-pro/kb/networks-removable-media-dva.html
https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
https://forums.adobe.com/message/4542869#4542869 (Chris Cox was a very senior Adobe engineer)
https://community.spiceworks.com/topic/1434968-editing-adobe-files-directly-on-a-network-volume-shar...
I've never seen an Adobe help article, blog post, or forum post stating a support policy for using NAS to store LR-cataloged photos. But there have been a few reports of Adobe customer support "recommending" against it:
https://forums.adobe.com/message/9399243
(We all know how unreliable Adobe technical support can be.)
Overall, the general thrust is that Adobe doesn't want to take responsibility for providing customer support of their creative products on network storage. I understand their rationale, though I don't agree with it. Adobe engineer Chris Cox summarized it as, "Photoshop does not officially support saving to servers, because there are many problems with servers and networks outside our control."
To repeat, I haven't seen any Adobe statement of NAS policy with respect to LR in particular, and I don't agree with their general creative-products policy.
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