amelie_beauchamp's profile

8 Messages

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326 Points

Thu, Nov 8, 2018 1:56 PM

Lightroom Classic: Red and blue artifacts randomly appear on previews and exported photos

Hi,

 

we have been experiencing a weird issue since a month or so. some blue or red rectangle will show up in images randomly while we are browsing files in LR. When we can see them if we change photo and come back it will disappear. If they are present in a preview they will be exported and then in photoshop or any image viewer the rectangle will be present. They are not present on the original files.

 

This problem happens pretty much randomly and doesn't seem to be tied to any specific gear we use. We shoot with over a dozen different 7D and 7D MK II, the memory cards are all new and rotated, some photos are transferred by USB cable and some by card readers. The photos are first imported on at least 3 to 4 different computer. They are however calibrated and retouched on the same computer here at our HO. The Graphics Processor option is disabled in LR CC Classic.

 

Any idea how to fix this problem? We are currently managing 3000 to 9000 photos per week in LR and it is pretty troublesome right now.





Here are my system specs:


Windows 10 - Business Edition 64-bit v.10.0.17763

Lightroom CC Classic 64-bits v.8.0 Build 1193777

Intel i7-7700 3.6ghz processor

8gb RAM

HD Graphics 630 (24.20.100.6286)



 

Thank you



Responses

29 Messages

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518 Points

2 y ago

I have seen the blue rectangle as well.

This instance (just left and below of centre) occurred in the result of a PS panorama merge (this image is a screen shot the merged psd file): 


I repeated the merge using the same source files and got a clear result (this image is also a screen shot a psd file):


11 Messages

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200 Points

2 y ago

FYI there were multiple community posts about the same problem. This is the main issue: https://feedback.photoshop.com/photoshop_family/topics/red-and-blue-artifacts-randomly-appears-in-lr... I would reply on this page rather than my post if you have concerns. Adobe has recognized it as a problem and it is being worked on. 


166 Messages

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3.5K Points

2 y ago

This was posted by Ignacio (Adobe Staff) on the User to User Forums...

Hi, 

 

this issue will be fixed in our upcoming release.

To "fix" the issue for thumbnails showing this issue, you need to change a setting - e.g. toggle Optics/Lens corrections for the image.

 

Thanks,
Ignacio

5 Messages

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164 Points

This "fix" does not always work. Sometimes the artifact gets baked in and I have had to remove it by cloning it out. This is after trying to toggle many different things in the develop module of LR Classic CC. For some reason it won't always appear in the Library module and then as soon as you select Develop the artifact pops up. The randomness of this problem is driving me nuts.

1 Message

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60 Points

2 y ago

I am having this issue and I don't use lightroom, just bridge and photoshop.

3 Messages

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110 Points

2 y ago

I am experiencing the same problem... random red rectangles appearing.  Occasionally appearing, no way to predict when it will happen.
I am on the latest version of Adobe Lightroom Classic CC 8.0 build 1193777 running on a 2013 Macbook Pro running Mojave 10.14.1

1 Message

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62 Points

2 y ago

I have had the same problem for some time on Lightroom CC for iOS on my iPhone X and now recently also on my iPad Pro. Sometimes the artifacts first appear when I zoom or edit/adjust a photo, sometimes they go away if I move to another photo and come back, sometimes they go away at certain zoom levels, and sometimes they are persistent no matter what I do. I believe it hasn't happened at all on photos that I've taken with the Lightroom CC camera on the app, only happens with photos that have been imported from a file or Apple Photos app or any other camera.

1 Message

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60 Points

2 y ago

I'm experiencing this issue with random red squares on exportet images. 
Current lightroom CC Classic on windows 10. Intel i7 and intel HD graphics. 

It appears in about 1 out of 50 images exported to full size JPEGs, and in totally random sizes and places. 

Please fix this. It is a very serius bug. 

/Benjamin

1 Message

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60 Points

2 y ago

This is happening on my Mac also.

Adobe Administrator

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10.1K Messages

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135.8K Points

2 y ago

Updates to the Lightroom CC Ecosystem and Lightroom Classic CC were released earlier today. Please update your software and let us know if you are still experiencing this issue. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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164 Points

Thank-you. Will do.

5 Messages

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164 Points

So far so good. Update went smoothly. Will stay in touch.
 

1 Message

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100 Points

No problems to report. Processed over 500 images off multiple cards and sources. Almost like it never happened ;)

8 Messages

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326 Points

We have processed a couple thousand files recently and everything seems to be back to normal. Thank you Rikk for the assistance and good job to the team.

2 Messages

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70 Points

Still haveing it

2 Messages

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80 Points

1 m ago

Help. This has been ongoing for years.