scott_collins_6bg2nv03lj8jw's profile

5 Messages

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100 Points

Wed, May 8, 2019 1:14 PM

Lightroom Classic: Problem with dynamicmediaserver.exe not importing one video

When importing photos and videos to Lightroom from disk (copy, add) from a particular directory, the import of the .mov files would fail with a message indicating that the connection was lost with the dynamicmediaserver.exe process.  Once the dynamicmediaserver.exe process hung, I had to kill the process to get Lightroom import working properly again.  However, every time I tried to import .mov files from the particular directory, it would hang again.  The problem appeared to be a very small .mov file with only a single video frame.  When I removed this file the dymanicmediaserver.exe process would not hang, and the import proceeded normally.

Responses

Employee

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113 Messages

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2.1K Points

2 y ago

Hi Scott, Could you please share the video (.mov) file that is causing the issue for you? A download link or a public share will suffice.

Thanks.

5 Messages

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100 Points

2 y ago

Sure, you can find the .mov file here: https://1drv.ms/v/s!Ak-cSoZJkuT3uDcuqJjPbc9Zasb_

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!