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2 Messages

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216 Points

Sun, Dec 2, 2018 7:16 PM

Solved

Lightroom Classic: Problem Google Maps in module "Map"

I posted this Question.

Out of the blue I have the error in the module “Map” in Lightroom CC 2015 shown as below I can’t fix. Can anybody help me please?

"Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details".



The answer I got
See Map is no longer supported in this version of Lightroom

You'll have to upgrade to Classic CC 8.0 to get Maps working again.

My opinion
It's a scandel. I bought a Lightroom 6 licence 8 month ago. I understand that Adobe wants his customers to migrate to Lightroom Classic CC 8.0. But this is not the way to do this. Really outrageous!

This may be allowed according to the license, but that is not how you deal with paying customers.

I decide when I am about to go to a new version, and I will not force myself in this way. I also understand that you have to step over once, but this is like scam.

I am going to orient myself on DxO Photolab, Luminar, On1 and Affinity Photo. Sure I can find a good alternative in that.

I am going to say goodbye to all Abobe products that I have been paying for for years.

See our complete conversation on https://forums.adobe.com/thread/2567828

Responses

Official Solution

Adobe Administrator

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7.9K Messages

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114.9K Points

2 years ago

Please See: https://helpx.adobe.com/lightroom/kb/map-view-no-longer-supported.html

Please contact support directly (https://helpx.adobe.com/contact.html) if you have more questions.

Adobe Photography Products

Quality Engineering - Customer Advocacy 

4 Messages

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380 Points

It is ok if you will not longer support the maps. But I want to have my money back. This is a warranty issue. Where can i email my request for refunding my money.

3 Messages

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260 Points

It is more than a warranty issue, it is an issue with breach of contract, and should be investigated by trading standards as to whether this constituted a decision by Adobe management to force, through extortion means, an upgrade. However, I understand today (10 Dec 2018) from a conversation with a technical rep at Adobe (via chat), that Adobe will re-enable the functionality for LR6. Hopefully this will be done quickly, to avoid class action possibilities.

Adobe Administrator

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7.9K Messages

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114.9K Points

Apologies, this information is incorrect. We will not be updating Lightroom 6. Please contact support directly (https://helpx.adobe.com/contact.html) if you have more questions.

Adobe Photography Products

Quality Engineering - Customer Advocacy 

99 Messages

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1.7K Points

Rick, if Adobe was still selling LR6 in September of this year, there is obligation to provide support and make sure all the functionality continues to operate for some time.  OR to provide a valuable accomdation.

I'm still using Mac MS Office 2011 on my Macintosh.  If it stops working, well, I paid for it many years ago and Microsoft warned us a long time ago that support would be terminated.   We got many months, perhaps over a year of advanced notice.

And I personally love your subscription model because I realize it supports your continued support of the product that I am using and I get all new updates immediately. 

But if you did continue to sell outright LR 6 just a few months ago, you really need to figure out a way to accommodate those user.   One way would be to offer them a year free subscription to the latest, for example, if you really don't want to dive into the code for LR6 at this point.  

Champion

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744 Messages

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13.3K Points

Giving them a free year subscription to 8.0 is NOT necessary, a bad idea, and would be a disaster.  Their catalog would not be backward compatible after the year was up.   

3 Messages

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328 Points

2 years ago

Wow. Just Wow. I can't believe you Adobe, you really are taking the mickey and making it impossible to actually buy your software, and have become totally disgustingly greedy, enforcing your customers to rent it instead.
I have owned a licence for Lightroom for about 6 years. I have upgraded from version 5 to 6, and would have happily kept upgrading as long as it were financially viable for me to do so. However, your disgusting, greedy, sickening tactics of forcing customers to rent your software at inflated prices has pretty much driven me away from using any more of your software ever again.

I'm totally disgusted that you think this is acceptable to be such money grabbing thieves. Just utterly sickening.

1.3K Messages

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22.5K Points

I'm not sure Adobe have done anything here - apart from not passing the buck to Google for changing their Maps API and business model.
Do any of Lightroom's competitors have maps?

97 Messages

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1.8K Points

Adobe didn't change anything in LR6.
It's Google who did make a change in Google Maps, making it incompatible with LR6 (and some other applications).

474 Messages

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10.5K Points

Exactly. This is the argument for Adobe's new model of renting their software. When something external changes, Adobe keeps the new version up to date*. While it would be nice if Adobe fixed old versions to keep in sync with external changes, about which they have no control, they really have no obligation to do so.

* Well mostly, I wish that they would do better.

2 Messages

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134 Points

well Adobe is providing a deplorable level of support. I have not had this license for a year, and they are no longer supporting integration? that is what happens when you are too cheap to develop your own solution and depend on third parties. and even then they did update the engine for the "Rent" Version, the only reason not to update backwards is to force people into their more lucrative business model.

1.4K Messages

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19.1K Points

Author “Color Management for Photographers"

937 Messages

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15.9K Points

2 years ago

I think this breaks the warranty, so you could « return » the product and get a refund. I would at least try and do everything to get my money back!
Also share on social media oriented towards photography, forums, dpreview... sad to say but it’s the only way to be heard, certainly now with the very good alternatives as darktable, On1, Capture One, ...

1.3K Messages

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22.5K Points

And make sure to ask which of those "alternatives" offers mapping? Any?

937 Messages

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15.9K Points

No idea, I don’t really care about maps. I’ll only reassess the market when my free subscriptions ends in 12 months

1.3K Messages

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22.5K Points

This thread is about Maps not working. It's go subscription or go elsewhere where AFAIK none of the "alternatives" has maps.

5 Messages

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124 Points

Apparently Darktable offers a map module for geotagging. Unfortunately the user interface is buggy and I'm not able to import any photos. Importing my entire Lightroom catalog would probably be too much work anyway. I ended up installing Geosetter and using this along with Lightroom 6.

1.3K Messages

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22.5K Points

Thanks for the info about Darktable - its map feature is documented here.

I used Geosetter on PC in the past, and on Mac there is Houdahgeo.

From LR, to see a location in Google Maps, just Alt /Opt click the little arrow to the right of the GPS field. Or on Mac Cmd+ALT+Shift click to go to OpenStreetMap - I think it's Ctrl Alt Shift on Windows.

4 Messages

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380 Points

2 years ago

This reply was created from a merged topic originally titled Map Module in LR6 does not work.

Map Module in LR6 does not work anymore sice 11/30.
I bought an update from LR5 to LR6 in September 16th of 2018, because the Map of LR5 did not work anymore. 2 Months later you switch off the Map again. The map was the only reason for me to buy a new version. Can I get my money back, because without map my LR6 has no advantage for my purposes.
Herbert

474 Messages

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10.5K Points

2 years ago

I do recommend Jeffrey Friedl's Geoencoding plugin. While it doesn't solve this problem, it gives you lots of options to work around it. Best of all, you can choose your price. (Perhaps anyone who finds themself in Herbert's position in the future should just send his money to Jeffrey, and not upgrade to LR 6!)

2 Messages

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242 Points

2 years ago

This reply was created from a merged topic originally titled Map Interface no longer supported in LR 4.x, 5.x, 6.x.

I bought Lightroom 6 less than three months ago to manage my 125K+ photos, one main reason for the purchase being the geo-tagging of photos based on my GPS tracks.  Suddenly during the weekend Lightroom's map interface refused to work and Adobe's webpage was very frank wrt their plans: force customers to move to monthly plans. 
The Austrian customer protection association's answer is definite: Lightroom's map integration is an advertised feature and its explicit removal by Adobe is a case covered by the mandatory 6-month product warranty in accordance with European customer protection laws. It does NOT matter that the integration is implemented using an external (Google) API: Adobe produces and sells the software and is responsible for providing the advertised service - it could in theory replace the existing API by an equivalent (for instance OpenStreetMaps API or an own map service implementation). 
The only solution left is to ask the dealer from whom I purchased the Lightroom license in written for (a) either re-enabling the maps functionality in Lightroom within the next 14 days or (b) full refund. Backed by the customer protection association, the dealer will/must finally agree to solution (b). Unless Adobe's product management team realizes that they're sawing away the branch upon which they sit and provide an alternative solution (I truly wish that they do wake up and that it's not too late for them). 

16 Messages

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468 Points

2 years ago

Hello,

the last stable working Map Module was in Version 7.4
With 7.5 all the problems began, that Adobe is not willing or wanting to fix. At last all Users of LR 7 Versions where kicked out of the service completely. This is such a Bull**** . This can't be a technical thing, because it was operational until end of November.

The thing is: Users who need that Map module can't use the 7.4 Version any longer. LR Classic 7.4 was the last Version, that has fulfilled all my needs and was stable in all aspects. It is so annoying that users cant' use it any longer because of the wantonly destroyed Map Module!


Regards
Mikel

1.3K Messages

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22.5K Points

Upgrade to 8.

937 Messages

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15.9K Points

8 is not an version to upgrade to. It's LR Classic CC, and that's not an option to many users:

* Having bought a perpetual licence recently
* Not wanting a monthly subscription
* Not needing the latest update and being happy with the version the had

1.3K Messages

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22.5K Points

I replied to Mikel - he mentioned 7.4 and 7.5.

937 Messages

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15.9K Points

My bad ;)

4 Messages

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380 Points

2 years ago


I phoned the support. In my case, they take back LR6 for once.

2 Messages

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76 Points

2 years ago

I have the same problem. This is simply not acceptable from Adobe.

Well, could anyone please advice how to insert position (GPS) coordinates from Google maps into (LR) metadata? Thanks!

2 Messages

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76 Points

I have now tried a way to update GPS metadata:
1. Find the position in Google maps.
2. Right click position and choose "whats there"
3. Click on position and copy
4. Click on photo, open Map tab in LR (map will not load) - paste position into GPS right hand field.

2 Messages

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194 Points

Get Jeffrey’s “Geoencoding Support” Plugin for Lightroom

1 Message

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140 Points

2 years ago

I know many apps are dropping Google Maps in new releases these days but I did find the fact that Lightroom abruptly discontinued it in an existing revision rather annoying. Cut and pasting geotags into my photo data is not much of an option, but the above mentioned Jeffrey Friedl Geoencoding plugin which I just downloaded looks like it might provide a viable alternative (and actually adds features beyond what was in Lightroom) that will keep my Lightroom version alive.

I'm not much interested in subscription software, or in cloud services, at this time. I generally expect 5-6 year lifetimes out of my computers, and their software programs as well. These are commodity products. I've not used Photoshop for a long while because of its expense and short lifetimes.

My workflows use a lot of open source software, Gimp, Hugin, Exiftool.. that is many cases is more versatile, if less polished, than Adobe products. I felt my Lightroom catalog was pretty robust, although it has a lot of problems with my data storage server. I am curious about other peoples' data processing workflows, but maybe an Adobe forum is not but best place to discuss Adobe alternatives.

2 Messages

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194 Points

2 years ago

I've been using Adobe products for way over a decade and Lightroom since Version 1.0 - it is sad, but I am slowly migrating to darktable now. It is not just the broken maps module in LR Classic - since Adobe has officially stopped all updates, including new RAW formats etc. it is only a matter of time that I won't be able to use it. And there is now way I will become part of that stupid marketing BS called monthly subscription. Bad move Adobe.

Champion

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744 Messages

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13.3K Points

"Stupid Marketing" ?     Adobe is making lots of money and everyone I know using the Photography Plan is happy to get the latest Lightroom and Photoshop additions instead of waiting a year or two and the price is right.  I do wish they would spend a little more time on fixing bugs but thats the way it is with my Microsoft Office and Apple MacOS too.  The software companies seem to be less interested in QC.  

937 Messages

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15.9K Points

Meh, I kind of agree with Richard. Stating Adobe is making lots of money is not stating that users are happy or agree with it. LR is cheap for a pro, but is very very expensive for an amateur or occasional user. And Adobe has made it's reputation and marketplace thanks to its huge user community where some bought the software once in a while and some hacked the software. And without them, Adobe would not have the market place its has now. Forcing everyone to switch to a monthly subscryption, albeit being an economically smart move, is also a bitch move and a stab in the back to many users. The competition is now good if not better than LR, so they really should focus on devlopment istead of locking their users in.

With "yearly" subscriptions, there WERE incremental bug fixes -at least that's how it's supposed to be- until really new features were available. Those were also tested and pretty stable. Now it's not really the case anymore.
To be honest, it don't see many "real" new features to LR Classic excepted some easy implementation (Pano, HDR, ...) to keep people happy and even fewer bug fixes.
Bottom line, I kind of disagree with the subscription based system, but worse of all, I don't feel the promises of the benefits of the subscirption based system are met. Not even close.
Bottom line Adobe, don't let this happen too long as competition is there to welcome the unhappy customers.

97 Messages

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1.8K Points

For new RAW format, you can use DNGConverter wich is free and still updated. It will allow you to handle nrecent RAW format in LR 6.

3 Messages

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182 Points

2 years ago

This reply was created from a merged topic originally titled Map view is no longer supported.

Obviously, Map view
is no longer supported for LR 6.14.
According to Adobe, the reason for this is a change in googlemaps’ API. However,
for me it is scandalous to actually “switch off” this feature for software
distributed only one year ago. My interpretation of this is that Adobe uses any
mean to force users into subscription models. A typical example for a company
where sustainability is nothing but a marketing slogan...

1.3K Messages

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22.5K Points

You can interpret it any way you choose, but cock-up is always much more likely than conspiracy.

3 Messages

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114 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Map: “ Oops something went wrong. This page don’t load Google ....

Hi everyone, I’m having a problem with the map module in Lightroom CC it’s not working: white screen with the message: “ Oops something went wrong. This page don’t load Google maps correctly . See the Java script console for technical details “ . Can somebody help me please? Thank you.

2 Messages

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216 Points

Known issue. Read the discussion above.

1 Message

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220 Points

2 years ago

Adobe now sucks in epic fashion.  I am ceasing purchasing any Adobe products and will migrate our office with hundreds of users to non Adobe products.  We've already completed the transition from Acrobat to Bluebeam Revu. Photoshop and Lightroom are next. This is simply  unacceptable.  API issues aside, all Adobe really wants is to place the end user over a barrel and siphon endless dollars into a subscription that few desire while they innovate less and less with each new version.  Adobe is on the path to extinction.  Sell your stock now.

Champion

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744 Messages

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13.3K Points

Does this look like the path to extinction?



Full Article.  https://prodesigntools.com/creative-cloud-one-million-paid-members.html

937 Messages

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15.9K Points

Good to hear graphs wo axis can predict the future

170 Messages

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4.4K Points

Until the subscribers find alternatives...

Champion

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744 Messages

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13.3K Points

Did you notice it says. "Total paid Subscribers (Quarterly)"

Most people can interpret what the graph means from that.

937 Messages

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15.9K Points

Sorry, full message was not post... not the first time I have this issue; I don’t know if it this webpage or my browser... and I’m too lazy to elaborate again.

3 Messages

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104 Points

2 years ago

This reply was created from a merged topic originally titled why are maps no longer working on Lightroom CC 2015.12?.