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Adobe Photoshop Family

1 Message

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74 Points

Tue, May 22, 2018 3:56 AM

Lightroom Classic: Presets not working/ perpetual license glitch

Hello, let me preface this by saying that if this has already been discussed I do apologize. I bought a hard copy of Lightroom 6 about a year and half ago and recently when Adobe released the latest update, it allowed me to update to Lightroom 7 even though I don't have a creative cloud subscription. Is there a way to reverse this and get my copy of LR6 back? I checked my system info and it says I have a perpetual license so I know something is going on within the software itself. If someone could help me out that would be greatly appreciated as I haven't been able to use my presets since this happened.

This is what it says whenever I look up the system info:

Responses

Employee

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1.7K Messages

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32.4K Points

3 years ago

Principal Scientist, Adobe Lightroom

602 Messages

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11.1K Points

3 years ago

You should also be aware that the catalog you're currently using was upgraded whenever you installed 7.x and is no longer compatible with Lr 6.  If you go back to Lr 6, you're either going to need to start with a new catalog or go back to a backup from prior to the 7.x upgrade and potentially lose any work you did in between.

Champion

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5.5K Messages

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97.3K Points

3 years ago

A fair number of people have been reporting this serious bug in the user-to-user forum.

Champion

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5.5K Messages

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97.3K Points

3 years ago

You have two options for saving most of your work that you did since the buggy update to LR 7:

1. Buy a LR Classic 7 subscription, uninstall your current LR, and reinstall LR Classic using the Creative Cloud Desktop app.

2. Revert back to LR 6, saving most of your work:

a. In your current LR, select all your photos and do Metadata > Save Metadata To File.

b. Uninstall the current LR and download LR 6 from https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html.

c. When you start LR 6, it won't be able to open your current (upgraded to LR 7) catalog. If it doesn't find your old LR 6 catalog (that existed before you updated to LR 7), do File > Open Catalog and navigate to wherever you store your LR catalogs to find and open the LR 6 catalog.  

d. Do FIle > Import to import all the photos you added to your LR 7 catalog after you upgraded.  Your edits and metadata changes should still be there. But any collections, published collections, stacks, or books you made in LR 7 will be lost.