Lightroom Classic: Poor Customer Service via Phone/Chat
Once again - this is awful!!
I chat in for Cust support. It took so long that I decided to call at the same time. While chatting, it took about 12 minutes of typing and holding to get to a person who could help. At the same time as I got someone on the chat, someone on the phone picked up - so I bid farewell to the chat agent.
They must sit next to each other - as soon as I disconnected with the chat, the phone rep hangs up on me.
I call back and get someone on the ph quickly and as soon as I begin to answer their 1st question to me, the phone gets disconnected.
I call back and get a rep and the ph goes down again.... WTH!!
I call back. Get a rep who has to transfer me. I hold listening to music. No one picks up.
I call back and quickly get a person after answering all the questions questions then he tells me he has to transfer me to the LRC dept. Im still holding and the music has stopped - 30 minutes now for a grand total of over an hour to get a human being on the phone.
REALLY !?! And we pay for this crap service.
I guess the CS reps get paid based on how many calls they pick up and not ob time or by how many customers they actually help.
What a shame.