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Adobe Photoshop Family

171 Messages

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4K Points

Wed, Aug 22, 2018 9:02 PM

Solved

Lightroom Classic: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)

I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.

Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.

I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.

Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).

Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.

My first 10 lines in Help>Sytem info:

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB

Responses

27 Messages

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400 Points

a year ago

Still broken on v.9.1 of LR Classic - any idea when it might be fixed?

Adobe Administrator

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9.1K Messages

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127.3K Points

Alan, I am going to port you to a new thread. The original issue was fixed in Lightroom 8.0 some time ago. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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9.1K Messages

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127.3K Points

This appears to be a different issue than were originally posted.

Please reference the new conversation here: Lightroom Classic: Issue Placing Images in Map Module
Adobe Photography Products

Quality Engineering - Customer Advocacy

27 Messages

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400 Points

a year ago

Unbelievably a year on Adobe still haven't fixed this issue. Sure you can do a workaround by disabling Graphics Acceleration but then the rest of the app slows down. Lots of other customers report the same issue and I'm astounded they keep on ignoring it.

Adobe Administrator

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9.1K Messages

 • 

127.3K Points

Adobe Photography Products

Quality Engineering - Customer Advocacy

27 Messages

 • 

400 Points

I've re read the original post here and it sounds like a pretty similar issue to me! Regardless both have been going on for many months and it's appalling Adobe still haven't fixed the issue.

Adobe Administrator

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9.1K Messages

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127.3K Points

"Pretty Similar" and "The Same" are really two different things.  Regardless this thread is closed and the originally reported issue was fixed.

Since you are the only poster in the past 10 months I've moved you to a new thread where we need to collect complete system information and a detailed description of the problem you are experiencing. This needs to be treated as a new issue.

Please reply on the other thread. 

Thank you!
Adobe Photography Products

Quality Engineering - Customer Advocacy

27 Messages

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400 Points

I find it incredibly depressing that Adobe seem to be going back to square one on an issue that so many customers have had for so long. It seems to be a stalling exercise and the technical support have been completely hopeless so far (I've spent too many hours on chat and the phone to them).  Hopefully someone from Adobe technical support will finally take it seriously.