171 Messages
•
4K Points
Wed, Aug 22, 2018 9:02 PM
Solved
Lightroom Classic: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)
I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.
Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.
I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.
Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).
Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.
My first 10 lines in Help>Sytem info:
Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB
Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.
I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.
Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).
Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.
My first 10 lines in Help>Sytem info:
Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB
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a year ago
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Official Solution
G0apher
Employee
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112 Messages
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2.1K Points
2 years ago
Apologies for the inconvenience, and thanks for being persistent!
0
Official Solution
G0apher
Employee
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112 Messages
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2.1K Points
2 years ago
We have upgraded the limits for the API again - request you to please give it a try and report any issues.
Joop, I understand your concern - but recent changes in our Map APIs mean that we have to make an API call over the internet to deduce the coordinates, as well as the geocode information. So, even if you have address lookup switched off, Lightroom does make an API call to deduce only the coordinates. Hope it clears your concerns!
Thanks again.
5
Official Solution
Rikk
Adobe Administrator
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9.1K Messages
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127.3K Points
2 years ago
The Lightroom Classic CC was updated today and contains a fix for this issue. Please download the new version and give it a try and let us know how it works.
Quality Engineering - Customer Advocacy
2
chuachoonseng
19 Messages
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454 Points
2 years ago
How long you need to wait for the appearance of the cluster icon to appear depends on your system performance and how many photos you selected.
5
0
G0apher
Employee
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112 Messages
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2.1K Points
2 years ago
I am able to see the issue and investigating further to identify a pattern.
1
carlos_oliveras
171 Messages
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4K Points
2 years ago
The first lines in system info for this other computer where it works better (but still not 100% as it did before the update):
Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,6 GHz
Built-in memory: 16301,6 MB
Thanks.
0
0
G0apher
Employee
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112 Messages
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2.1K Points
2 years ago
While on the previous version, and using the Map module, were you prompted with any information regarding the Map feature and its availability? Could you also please confirm that the Address Lookup service was never paused/restarted while Lightroom was running?
While I was able to reproduce the problem and investigating it, I cleaned the preferences and restarted Lightroom. Now geo-tagging images, including drag-drop of photos, and Ctrl+Click, works as expected without any issues. I was wondering if you could also try that to see if it starts working on your main machine. Let us know when you try that.
I will keep digging for this issue again on my workdesk. Thanks for your patience.
2
0
fred_van_os
15 Messages
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292 Points
2 years ago
Lightroom Classic version: 7.5 [ 1186149 ]License: Creative Cloud
Language setting: en
Operating system: Mac OS 10
Version: 10.11.6 [15G18013]
Application architecture: x64
Logical processor count: 16
Processor speed: 2,2 GHz
Built-in memory: 16.384,0 MB
Real memory available to Lightroom: 16.384,0 MB
Real memory used by Lightroom: 863,3 MB (5,2%)
I have reset the pref. But that didn't make a difference. Als. I use 2 screens. On one the map, on the other a grid-view, from where I drag the photos to the map. I makes no difference when I use the filmstrip at the bottom. Adreslookup is running.
2
john_beardsworth
1.3K Messages
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22.5K Points
2 years ago
0
john_beardsworth
1.3K Messages
•
22.5K Points
2 years ago
I have it disabled, and suspect it may be relevant to the problem.
0
0
christoph_strobel
1 Message
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62 Points
2 years ago
But I discovered that when the tagging stops to work after like 5 photos, then you wait for a few minutes, it works again for a few photos before stopping to work again and so on.
Restart Lightroom, restart computer, etc. - no matter what I do, it's always the same behavior after a while.
Lightroom Classic-Version: 7.5 [ 1186149 ]
Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 10
Version: 10.13.6 [17G65]
0
0
joop_van_den_eijnde
9 Messages
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204 Points
2 years ago
Whatever method I try to place geotags in map mode, ctrl-click, right click or drag, it takes many trials before the tag is actually placed, maybe 3, 5, or even 10 or 15 times. Single photo or a selection doesn't matter. It sometimes helps to restart LR, then it works a little better for the first photos to be tagged.
I attached my (wired optical) mouse directly to the pc instead of a hub, didn't make any difference. I don't have mouse issues in any other app btw. I tried different metadata presets on the info panel on the right. Doesn't make any difference. Switched of the automatic address lookup in the preferences (reverse geotagging), didn't help either. Could this be a memory issue (8 GB)? Or does geotagging require interaction with the Adobe servers (which may be slow)?
I don't consider this issue to be solved, as it says in the header of this thread. If it is not solved in the next few days I will be forced to downgrade to version 7.4. I never had any problems with that version.
My system info is:
Lightroom Classic-versie: 7.5 [ 1186149 ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Business Edition
Versie: 10.0.17134
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 8
Processorsnelheid: 2,6 GHz
Ingebouwd geheugen: 8183,1 MB
Beschikbaar fysiek geheugen voor Lightroom: 8183,1 MB
Fysiek geheugen gebruikt door Lightroom: 1570,0 MB (19,1%)
Virtueel geheugen gebruikt door Lightroom: 1537,3 MB
Aantal GDI-objecten: 752
Aantal gebruikersobjecten: 2780
Aantal proceshandelingen: 2206
Cachegeheugengrootte: 7,0MB
Interne Camera Raw-revisie: 1001
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2
Virtueel geheugen Camera Raw: 738MB / 4091MB (18%)
Fysiek geheugen Camera Raw: 739MB / 8183MB (9%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080, 2) 1280x1024
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee
Please let this be fixed soon, it is very frustrating and costs me too much time to manage my photo collection.
1
0
Lauca
100 Messages
•
1.8K Points
2 years ago
1. Go the map module
2. Select a group of photo that are already geotagged
3. Suppress the GPS coordinates of these photos
Now, if I drag a group of photos (or even a single photo) over the map, LR won't set the position.
Notes :
I had the map message before ugrading to 7.5 (from 7.4)
I've reinitialized the LR préférences, it didn't fix the problem (however it improved the LR performances !)
>>>
Version Lightroom Classic: 7.5 [ 1186149 ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 7 - Ultimate Edition
Version : 6.1.7601
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 3,4 Ghz
Mémoire intégrée : 16351,1 Mo
Mémoire réelle disponible pour Lightroom : 16351,1 Mo
Mémoire réelle utilisée par Lightroom : 1469,2 Mo (8,9%)
Mémoire virtuelle utilisée par Lightroom : 1536,9 Mo
Nombre d'objets GDI : 830
Nombre d'objets utilisateur : 2222
Nombre de processus gérés : 1747
Taille de la mémoire cache : 337,9Mo
Révision interne Camera Raw: 1001
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX
Mémoire virtuelle de Camera Raw: 615Mo / 8175Mo (7%)
Mémoire réelle de Camera Raw: 616Mo / 16351Mo (3%)
Paramètre PPP du système : 96 PPP
Composition sur le Bureau activée: Oui
Affichages : 1) 2560x1440
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non
Informations relatives au processeur graphique :
OpenGL: GeForce GTX 1060 6GB/PCIe/SSE2
Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 397.64
Renderer: GeForce GTX 1060 6GB/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Total Video Memory: 6144 MB
Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic CC
Chemin d'accès à la bibliothèque : C:\Workfiles\Catalogue\GlobalCat\GlobalCat-LR.lrcat
Dossier des paramètres : C:\Users\philippe\AppData\Roaming\Adobe\Lightroom
Modules installés :
1) Adobe Stock
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Module externe de prise de vue en mode connecté Canon
6) Module externe de prise de vue en mode connecté Nikon
Marqueurs Config.lua: None
Adaptateur n° 1: Fournisseur : 10de
Appareil : 1c03
So
0
carlos_oliveras
171 Messages
•
4K Points
2 years ago
Joop van den Eijnde: I have 16 GB and still I'm experiencing this problem. It's not a performance issue.
The issue was marked as "solved" when it was just me complaining and it looked like it was working fine, so I said "hey it's fixed" (but I was wrong - the issue came back later).
But now that more people have me-too'ed and posted since, I agree that this thread should be set back to "acknowledged" or something neutral. Otherwise I guess Adobe's engineers won't have a look at it.
Please G0apher , could you do that for us? Thanks!
0
Lauca
100 Messages
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1.8K Points
2 years ago
0