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Adobe Photoshop Family

17 Messages

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272 Points

Sat, May 9, 2020 6:33 PM

Not a problem

Lightroom Classic: Photos exported directly to email are displayed in reverse order

In the Export module, when Export to: Email is selected, the photos in the resulting email are displayed in reverse order – last photo in selected group appears first in the email.  Renaming the photos with a sequence number prefix does not solve this issue.   The photos selected are in a standard collection with a custom order.  There is no way to reverse the order for the export.

By contrast, when the photos are exported using Export to: Hard Drive, renaming with a sequence number prefix and adding the files while composing a message in the email client, results in display in the correct order.

Is there a way to modify the Export to Email settings so that order in the email reflects the order in the selected group of photos?

Note: 

Software used where this problem was observed:
On Mac: Lightroom 12.2.1, OSX 10.15.4, Verizon/AOL webmail, Outlook for Mac 365
On Windows: Lightroom 12.2.1, Windows 10, Verizon/AOL webmail

Responses

351 Messages

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5.2K Points

5 months ago

It could be the email application changing the order. I've found that Gmail usually, but not always, puts the images in file name sequence.

17 Messages

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272 Points

5 months ago

Thanks, Bill.  I tried two email clients (AOL webmail and Outlook) and just tested Gmail.  All show the photos in reverse order.  

I don't think the email client is the issue.

This feels like a bug to me.

Champion

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744 Messages

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13.3K Points

5 months ago

I use Mac Mail as the client and the photos are emailed in the sorted order.  

17 Messages

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272 Points

5 months ago

Well, if it work in Apple Mail, there's no solution coming.  If email clients dont behave the same,  I guess that's why Adobe put their hands up on this issue.  I have a student who is ready to leave LR over this.  Maybe stupid, I know, but it says something about how UI matters more than developers might thinnk.

Champion

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744 Messages

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13.3K Points

5 months ago

Alec, could you do a little experiment to see what is going on.
Do the photos show up correctly in the Lightroom Email Dialog before you hit send and then they get out of order in the email client?  Please do the following.

Photos sorted by custom


First 4 shots selected and Right Click/Email Photos. Lightroom dialog shows up.  They are sorted correctly.  I  think this should be the same for everybody no matter what client they are using as you are still in Lightroom.  Are yours sorted correctly. 



Click Send.  Your email client should load with the photos.  Mine are still sorted correctly.  Are yours?




17 Messages

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272 Points

5 months ago

Thanks, Robert.

Following your request, here are the images selected in the collection:


Following that, here are the images as I see them in LR Classic Export to Email dialogue:


Last, here is the top of the email (as viewed in Outlook) – the last image is first:


I see the same thing on Gmail

In the past, I managed technology for a 50 website publishing company with an equal number of daily email newsletters so I am well aware of the vagaries of email client display, but Adobe should have a solution for this or at least, documentation of the problem and why they can't solve it. 

Champion

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744 Messages

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13.3K Points

5 months ago

Thanks Alec for taking the time to do this experiment.  As I suspected, Lightroom is sorting correctly in its built-in email client but some clients reverse the order like Outlook and Gmail and others like Apple Mail don't.  This issue has been brought up several times on the forums and this is the first time I am aware that it has been attributed to what client the user is using.  I suppose Adobe could include a checkbox in their email interface to reverse the order of the files sent to the client so the user could tune (adapt) the behavior to their choice of email client that doesn't respect the order.  At least we know what is happening now. Maybe adobe will read this and chime in.

Champion

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744 Messages

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13.3K Points

5 months ago

Alec Dann said
The photos selected are in a standard collection with a custom order.  There is no way to reverse the order for the export.
You apparently are not aware (I wasn't either)  but you can use the Ascending/Descending sort button to change the sort of a custom sort and it stays custom but reversed.  Email the photos and then reverse it again and you are back to where you started.   A POOR workaround but it does work.  I didn't know if this was possible but I just tried it and it worked.

17 Messages

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272 Points

Thanks, Robert for taking the time to help me with this.  Your workaround, though not a perfect solution, solves the problem.