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Adobe Photoshop Family

8 Messages

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182 Points

Tue, Dec 5, 2017 4:48 AM

Lightroom Classic: Not downloading photos imported to Lightroom CC

Your literature for Lightroom CC says "The original versions of any photos you import into Lightroom CC are synced back to Lightroom Classic CC."

So I installed Lightroom CC and migrated all the photos in my catalog, then I imported new photos into Lightroom CC. 

But when I open up Lightroom Classic to take advantage of some of the features it has that Lightroom CC does not, it says "Synching photos" in the upper left corner, but I left it on all day and none of my Lightroom CC photos have synched down.

I tried signing out and back in to my AdobeID, but that did not help. 

What do I need to do to get my Lightroom CC-imported photos back to Lightroom Classic?

Responses

Employee

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139 Messages

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2.3K Points

3 years ago

Hi Brian,

Has all the migrated photos, and newly imported photos in Lightroom CC has successfully synced to cloud ?
You can check this in https://lightroom.adobe.com/

Thanks,
Arjun

8 Messages

 • 

182 Points

3 years ago

Hi Arjun,

Thanks for the quick reply. Lightroom CC has successfully synced all but 22 files to the cloud. For some reason it has been stuck on trying to upload these last 22 files for days. Is there some way to tell which 22 files are giving it problems?

But all the other files, including some I just imported to Lightroom CC tonight, show up at https://lightroom.adobe.com/
 
But they still won't download to Lightroom Classic CC.

I am running Lightroom Classic CC 7.0.1. It still says "Syncing photos" in the upper left.

Thanks,
Brian

Employee

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139 Messages

 • 

2.3K Points

3 years ago

Thanks Brian.

In Lightroom Classic, when you go to Preferences -> Lightroom CC tab, do you see any sync activity, like downloading or pending (if yes, when you click the link does it navigate to Lightroom Web and show the proper image there) ? Do you see any error when clicked on the link under Sync Details/Errors column

Thanks,
Arjun

8 Messages

 • 

182 Points

3 years ago

Hi Arjun - I don’t see any sync activity on the Lightroom CC tab. And I don’t see any Sync Details/Error column. I am going to try to attach some screenshots of what I see.