david_cook_izbtjjzis68v0's profile

3 Messages

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90 Points

Sat, Jan 27, 2018 4:17 PM

Lightroom Classic: not displaying images

Hello,

I have the latest version of Lightroom CC and when I click an image it shows in the top left but not in the main display. If I click Libary then it shows, same if I try to select a different image, top left changes but main display is still the old image.

This is in the develop option

Any ideas.

It is running with my GPU.

Thanks

This image is what I mean 

Responses

Champion

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5.9K Messages

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102.3K Points

3 y ago

Note that you're running Lightroom Classic 7, not (the new) LIghtroom CC! (Thank Adobe for such perspicuous naming.)

Some initial troubleshooting steps:

1. Do Help > System Info to verify which version of 7.0 you're running.  If it's not 7.1, then do Help > Updates.  (Note that the Adobe updater is not reliable and often fools you into thinking you're "on the latest".)

2. Disable the GPU by doing Preferences > Performance > Use Graphics Processor.  (For most people, the GPU only provides significant benefit when running on 4K or 5K displays.)

3. On Windows, update your graphics driver by doing directly to the manufacturer's site: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#main-pars_header_2. (On Mac, the only way to update your driver is to update to the latest version of MacOS.)  Older drivers have lots of bugs triggered by LR.

4. If you updated the graphics driver, try re-enabling the GPU.

3 Messages

 • 

90 Points

3 y ago

Hello,

1. I am on 7.1

2. Fixed it

Thank you, for the help, 

Champion

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5.9K Messages

 • 

102.3K Points

Glad you got it resolved. If you want to see if the GPU provides any benefit, continue with steps 3 and 4.

3 Messages

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90 Points

Tried 3 and 4 and still not working, so will stick to the fixed atm