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Adobe Photoshop Family

4 Messages

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212 Points

Mon, Oct 30, 2017 7:14 PM

Solved

Lightroom Classic: Map module just shows grey screen

Map module. Classic CC 7.0.1. Operating System: Win 10 1. Updated to Classic cc and imported first batch of photos. Entered locations into Map module. No problem. 2. Imported second batch of photos today, went to enter locations - No map! Just grey screen in central window. 3. Checked back on my previous import - just the grey screen where the map should be.Tried exiting LR and relaunching a couple of times, but no luck. Anyone else had this problem? Suggestions welcome. Thank you.

Responses

Official Solution

Employee

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291 Messages

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7.8K Points

3 years ago

Hi Kenneth,

We have not been able to reproduce this on our end.

Which version of Windows10 are you on? Also, could you try after restarting your Windows?

Thanks,
Smit Keniya
Adobe Lightroom Classic Team

85 Messages

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1.3K Points

3 years ago

Hi Kenenth,

Issue is not reproducible at our end.
Could you help us with more information to help better.

Can you disable GPU [Lightroom -> Preferences -> Performance] and see whether the issue still occurs.

Please provide us with System Info.

Thanks,
Bhargav

4 Messages

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212 Points

3 years ago

Hello Smit. Thank you for your reply. Yes, restarting the computer worked perfectly. Best wishes, Kenneth.