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6 Messages

 • 

124 Points

Thu, Oct 22, 2020 5:05 PM

In progress

Lightroom Classic: (Mac) User Interface slow after upgrading

Hello,

Since upgrading to Lightroom Classic v10.0, all UI-related functionality is painfully slow. All editing functions are working correctly and quickly but scrolling through the catalogue or even scrolling a side panel is taking many long seconds to refresh. Unreasonably long.

Disabling GPU Accellaration has no affect on my Lightroom's performance.

macOS Mojave 10.14.6

Mac Pro (Late 2013)

3 GHz 8-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

Responses

18 Messages

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232 Points

a month ago

In this forum https://community.adobe.com/t5/lightroom-classic/lightroom-classic-10-catalog-size/m-p/11546054?page=1#M209461

Someone mentioned file sizes. So I looked to see and this is what I found.

I have both LR9.4 and 10 running. 10 is not usable because of the slowness but the upgraded catalog is the same as what I am running on 9.4. Your mention of catalog size got me checking my catalog. Both catalogs stayed at 1.3GB but the Previews file shows a huge difference. 9.4 previews is 21.23GB while the 10 previews is 52.5GB. I wonder if this is part of the problem making 10 so slow it is not usable.

carlos_cardona

66 Messages

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708 Points

Interesting, maybe the solution is to delete the previews file (or remove it from the folder) before converting, then let it recreate itself under V.10? In case you don't know, deleting it means when you go to a folder you will, at first, not see your edits while LR Classic churns to create a preview for each image, then they will slowly appear correctly (all your edits are still in the DB).

6 Messages

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116 Points

When you upgrade from 9 to 10, any change in catalog size is probably not due to a change in previews, since re-rendering the entire catalog would take quite a long time.

I have tested individual folders, and found that re-rendering the previews to 1:1 doesn't improve things.

(edited)

18 Messages

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232 Points

That is a thought. Only problem is, we have numinous reports of people creating new catalogs and having the same slow down problems.

16 Messages

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232 Points

I called support and they asked me to start a new catalog and import a few images. It didn't fix the issue the library remains laggy and slow.

(edited)

2 Messages

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74 Points

I also attempted this and it failed. I've gone back to 9.4 and very happy to have the same speed I had before the totally useless 'upgrade' to 10.

3 Messages

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86 Points

a month ago

17 Messages

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254 Points

a month ago

Having similar issues. 2017 MBP, 16 GB mem (which is probably not enough), LR catalog on external SSD. 

6 Messages

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116 Points

a month ago

In my experience, the slowdown seems tied to the Zoom level of the Loupe view in Library. Can someone else try this and see if they experience the same thing?

  • With zoom 100% or greater, the performance seems normal.
  • But with a zoom below 100%, it takes 3-5 seconds to switch between photos, and the spinning beachball appears.

2 Messages

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74 Points

a month ago

Hey there,

 I've just updated to LRC 10.0 and the performance has become completely unusable  when my secondary monitor is enabled, performance is smooth with just one displayed enabled within LR.   Specifically the issue is 30 seconds of spinning wheel hanging time every time  I move between photos and making simple slider adjustments. 

 Previous to this update, i've always worked with my dual monitor setup with smooth performance.  

 
  My machine specs are  : Mac Pro (Late 2013), 3 GHz 8-Core Intel Xeon E5, 64 GB 1866 MHz DDR3, AMD FirePro D700 6 GB.  Macos Mojave 10.14.6   The one of my monitors is 4k.

I'm guessing the problem is coming from a GPU driver issue, though turning off GPU display processing worsened performance.   

So far I've tried:

doubling my camera raw cache size, creating a new smaller library,  a complete uninstall and reinstall or LRC (including the prefs) rebuilding my smart previews

 
Anyone else experiencing this? Or have any Suggestions?  
Thanks, 
-Jamie

Note: This comment was created from a merged conversation originally titled Unusable performance in LRC 10.0 MacOs Mojave 10.14.6 related to secondary monitor?

40 Messages

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762 Points

a month ago

Unusable is the appropriate term. If I click in the scroll bar (ANY scroll bar) I get a spinning wheel 8-10 seconds.. If I engage a filter in the grid view (i.e. attributes, text, etc..) I could have the wheel for 30+ seconds.. 

EPIC FAIL.

😔

(edited)

Employee

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104 Messages

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1.9K Points

@hursey :- Is it possible for you to share the screencast/ video recording of the issue that you are facing?

Thanks for reporting.

Mayuri

40 Messages

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762 Points

Happy To!

Here you go....

Let me know if I can provide anything additional to assist in resolving this!

Screen Cast

Strangely the spinning wheel shows as a pointer cursor in the movie.

(edited)

7 Messages

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204 Points

a month ago

Same problem here (MBP2020 10th Gen Corei5, 16GB, Catalina, Lightroom V10).

Can you please fix this, Adobe?

17 Messages

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242 Points

a month ago

Hi, i figured out, that with calibrated monitors on MacOS the library view in Lightroom CC v10 is round a bout 20 times slower, than with monitor profile "apple RGB" chosen. The editing section is fine with the profiles from calibrated monitors.

Herewe have EIZO monitors with color navigator software on catalina. We  can reproduce this behaviour through all Macs in our whole company.

The same behaviour is in Indesign v16 and illustrator v25.  Adobe Photoshop does not have this issue... !

It is awful. we cannot use the Adobe CC anymore.

17 Messages

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242 Points

I made a video where i show the effect. It is in german, but you can see which profile i use and which impact the changing of profiles has.

1 Message

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60 Points

a month ago

I have the same issue and need a fix.

Upgraded to LrC 10.0 release with camera raw 13.0

on new Apple Macbook Pro ( 16-in 2019) 2.3GHZ 8-core intel core i9  with MacOs Catalina 10.15.7 with graphics being

AMD  Radeon Pro 5500 4GB, Intel UHD graphics 1536 MB

Machine has 16GB Ram.

Systems: load catalog slow, takes ages to scroll and display.

What is the problem?

Previous version ran very well, I am also very happy with performance using Da Vinci Resolve.

1 Message

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66 Points

a month ago

Same with me. spinning wheel all the time, makes almost impossible to work like that. Super frustrating 

7 Messages

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204 Points

a month ago

I just had a support session with Adobe - thanks for investigating!

The expert suggested changing the color profile and it made a night&day difference. I'll continue monitoring in the next days, but this seems to be the culprit at least on my machine.

I uploaded the icc profile that seems to cause this issue here:

https://www.file-upload.net/download-14340298/ColorLCD-99416778-3FF1-3A02-49E3-66F84DD8F04C.icc.html

It was created by Apple and was selected by default on my MacBook Pro.

57 Messages

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830 Points

So Adobe's solution is for use the abandoned our custom monitor profiles and work in an non icc environment with uncalibrated monitors?  That's a BS solution.

6 Messages

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124 Points

@lewis_kemper It's not the solution. They are debugging the problem. I'm sure they'll resolve this shortly.

10 Messages

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168 Points

I can also confirm that switching my monitor color profile to sRGB made it much faster. Pretty much any other color profile made it slow, including my custom calibrated profiles.
Sent my findings to Adobe (a couple of their engineers emailed me)

6 Messages

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116 Points

Yes, I find that switching to a default monitor profile (e.g. sRGB IEC61966-2.1 or ) then restarting Lightroom does speed up switching between photos with the Loupe.

 

However when using my custom monitor profile, I also noticed that the slowdown only happens when the loupe is less than 100% (with switching between photos taking 3-5 seconds each). When the loupe is 100% or more, switching is very quick.

Seeing as v10 added a new feature letting the loupe zoom to any percentage, it makes sense that this may be where the bug is.

624 Messages

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7.8K Points

There is a relationship between the size of the previews and the speed of switching in loupe view. On my machine (Windows 10, 4K monitors), the following gives essentially instantaneous switching:

  • Standard Preview Size: Auto (3840px)
  • Preview Quality: High
  • Automatically Discard 1:1 Previews: Never

If the Loupe size is set to other than 100%, there is a slowdown but it is very slight; perhaps 1/4 second at most. 

 

My full hardware configuration: 

HP Z440 
Xeon E5-1650 V4 6-core 3.6/4.0 GHz
64GB ECC RAM
Windows 10 Pro 64-bit 
Nvidia Quadro P2200 5GB (default scaling) 
Dell 27" 4K P2715Q 
Benq 32" 4K PD3200Q 
Samsung 950 Pro 512GB - C-drive
Samsung 860 EVO 2TB 
   -dedicated to Lightroom 
   -Samsung Rapid Mode active 
   -on a PCI-E adapter 

   

2 Messages

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70 Points

a month ago

After updating to V10, we cannot work smoothly in Lightroom at all. It takes 3-5 seconds until the photos in the library and in the develop module are loaded with all settings. The scrolling through the thumbnails in the library is awful! Our catalogs have a size of 1000 to 4000 photos, this makes no difference!


We work with several MacPro and had no problems with version 9.4:
MacPro (Mid 2015)
2.5 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB

MacPro (2018)
2.6 GHz Intel Core i7
32 GB 2400 MHz DDR4
Readon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB

624 Messages

 • 

7.8K Points

Adobe is working on it. For now either stick with 9.4 or wait for the fix. 

17 Messages

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242 Points

Is it possible to roll it back with the catalog from 10? And what is with Indesign or Illustrator? and the question is, What the hell is Adobe thinking about publishing such software? 

2 Messages

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70 Points

517/5000
 
 
 
We hope that a new version will appear soon. Unfortunately we are now working with a 9.4 version on one Mac and with the V10 on the other Mac. The upgrade was carried out automatically (we immediately deactivated the auto update). Since we have already processed some jobs with the new version 10, we unfortunately have to finish them with the V10, which takes a lot of time. We are currently processing new orders again with V9.4, it is extremely difficult at the moment and working is becoming a challenge!

17 Messages

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242 Points

a month ago

I have now used 3 different programs for profiling. i1profiler, ColorNavigator and Basiccolor display.
The same result with all of them. The error can be clearly and unmistakably attributed to Adobe. It is a shame for this company to create a broken workflow for its customers.

And btw. it is NOT a problem with the hardware like bill_3305731 mentioned here.

(edited)

10 Messages

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168 Points

I just profiled my monitor using XRite colormunki and it worked. v10 is now working as it should. Just to double check I switched back to a different profile and it went back to being slow.

66 Messages

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708 Points

a month ago

Did everyone read about NOT using the calibrated ICC color profile on your monitor, but selecting one of the built-in profiles (like the Apple RGB profile on the Mac?) chico11 says "20 times faster" with V10!

17 Messages

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242 Points

@carlos_cardona Jepp, but this cannot be the answer. Because it is a photo editing programm you need to work with the right colors on your monitor.

66 Messages

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708 Points

Of course not, but it's the IT guy's fallback: a workaround to get you working (until it gets fixed)!

57 Messages

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830 Points

Another thing you may want to try is I uninstalled and reinstalled LR and then built a new monitor profile and that seems to have fixed the problem.

21 Messages

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270 Points

In my case, it was a fresh installation with the standard iMac profile. So, it is not just the profile IMO.

31 Messages

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570 Points

a month ago

I am finding the same thing on an almost identical Mac (MacPro 'trashcan' Late 2013, 6-core, dual D500's, 64gb).  I have 1 DELL 32" 4K monitor (that's my main one) and a DELL 3011 30" - both running on display port.  macOS MOJAVE same as above.

 

With the 2nd monitor NOT running in LR - performance is fine.  Turning on the 2nd monitor and leaving the grid on the main display and the fullscreen image on the 3011 results in a 10x slowdown (e.g. from virtually instantaneous images switches on the 4K grid to now 2-3 seconds).  Fairly similar if I reduce the window on the 3011 to less than fullscreen and 'window' it.

 

But if I move the window from the 3011 over to the 4K DELL and run them side-by-side, then I am back to normal performance.  So using the 2nd monitor is a problem.  

 

For the 2nd monitor, the DELL 3011, I am using a display Profile I built in July using my ColorMunki.....

 

When I switched that display's profile to generic sRGB IEC61966-2.1 then all performance returned to very acceptance levels .... e.g. virtually instantaneous switch between images in full screen on the 2nd monitor.  Good solution ... sadly, the color is not right on the 2nd monitor.

 

So, not sure where to go with this ....