P

10 Messages

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160 Points

Thu, Dec 24, 2020 3:21 AM

Lightroom Classic: (Mac) Crashes - GPU

I have a iMac (Retina 5K, 27-inch, Late 2015), 3.2 GHz Quad-Core Intel Core i5, 24 GB 1867 MHz DDR3, with AMD Radeon R9 M380 2 GB. After I installed the latest version of LRC, my computer would freeze each time I tried to make any adjustment on a photo in the Develop module. This issue would stop when I set the graphics processor to OFF in LRC. 

I spent over an hour with Adobe support and they tried many things including installing and re-installing the app and starting a new catalog, and importing the contents of the old catalog to the new one. The problem persisted. In the end, the support person installed the previous version of LRC (back to 10.0) and all is fine now, with the graphics processor set again to Auto.

I hope this issue can be addressed with a fix. I don't think it is realistic for Adobe to expect that consumers need to live with this type of compatibility issues, especially when the video card is specified as compatible by Adobe. 

Any feedback on this issue is welcome. 

Responses

Official Solution

Adobe Administrator

 • 

10.1K Messages

 • 

135.9K Points

3 m ago

Greetings all,

This thread is reserved for Apple Crashes due to a GPU switching issue while using Lightroom Classic. If you are seeing a Kernel Panic instead of a GPU issue called out in the Mac crash logs, you should be referencing this thread: 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-mac-crashes-kernel-panic/5fcfae38f82792403a005851 

The Lightroom Classic team believes they have resolved this issue and are looking for a few experiencing the failure to try a special test build to see if it resolves your issue. If you are willing to participate please indicate your willingness here and we will contact you via email.

Thank you for your patience. 

(edited)

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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90 Points

Yep! I'll test it out.

3 Messages

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84 Points

@Rikk

panic(cpu 3 caller 0xffffff8006d6ea25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service returned not alive with context : is_alive_func returned unhealthy : WindowServer initialization not complete (post IOKitWaitQuiet)
service: com.apple.logd, total successful checkins since wake (2020 seconds ago): 200, last successful checkin: 30 seconds ago
service: com.apple.WindowServer, total successful checkins since wake (2020 seconds ago): 191, last successful checkin: 120 seconds ago
Backtrace (CPU 3), Frame : Return Address
0xffffffb094fb3670 : 0xffffff8003ab9aed 
0xffffffb094fb36c0 : 0xffffff8003bfc6e3 
0xffffffb094fb3700 : 0xffffff8003becd1a 
0xffffffb094fb3750 : 0xffffff8003a5ea2f 
0xffffffb094fb3770 : 0xffffff8003ab938d 
0xffffffb094fb3890 : 0xffffff8003ab9678 
0xffffffb094fb3900 : 0xffffff80042be434 
0xffffffb094fb3970 : 0xffffff8006d6ea25 
0xffffffb094fb3980 : 0xffffff8006d6e678 
0xffffffb094fb39a0 : 0xffffff800424569e 
0xffffffb094fb39f0 : 0xffffff8006d6dab4 
0xffffffb094fb3b20 : 0xffffff800424f86b 
0xffffffb094fb3c80 : 0xffffff8003ba7d81 
0xffffffb094fb3d90 : 0xffffff8003abf0e7 
0xffffffb094fb3e00 : 0xffffff8003a95905 
0xffffffb094fb3e60 : 0xffffff8003aad012 
0xffffffb094fb3ef0 : 0xffffff8003bd0ec3 
0xffffffb094fb3fa0 : 0xffffff8003a5f216 
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[7AE04EA4-D026-39A0-B2D5-5C9E4EE72967]@0xffffff8006d6d000->0xffffff8006d6efff
Process name corresponding to current thread: watchdogd
Mac OS version:
20C69
Kernel version:
Darwin Kernel Version 20.2.0: Wed Dec  2 20:39:59 PST 2020; root:xnu-7195.60.75~1/RELEASE_X86_64
Kernel UUID: 82E2050C-5936-3D24-AD3B-EC4EC5C09E11
KernelCache slide: 0x0000000003800000
KernelCache base:  0xffffff8003a00000
Kernel slide:      0x0000000003810000
Kernel text base:  0xffffff8003a10000
__HIB  text base: 0xffffff8003900000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
System uptime in nanoseconds: 20805191433595
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x000012ec160b814a
  Sleep   : 0x000011137b64e253 0x00000000e1caa1e4 0x000007fa7325c48b
  Wake    : 0x00001113814e912e 0x00000000e165f59c 0x000011137f2ef0f7
last started kext at 20725505972467: >usb.!UUserHCI 1 (addr 0xffffff7fa439d000, size 98304)
last stopped kext at 18912004478362: >!UAudio 401.4 (addr 0xffffff7fa3f0f000, size 307200)
loaded kexts:
>usb.!UUserHCI 1
@filesystems.smbfs 3.4.1
>!ATopCaseHIDEventDriver 4020.6
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 119
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
@fileutil 20.036.15
@kext.AMDFramebuffer 4.0.2
@filesystems.autofs 3.0
@kext.AMDRadeonX4000 4.0.2
@kext.AMDRadeonServiceManager 4.0.2
>!AGraphicsDevicePolicy 6.2.2
>!A!IKBLGraphics 16.0.1
@AGDCPluginDisplayMetrics 6.2.2
>!AHDA 283.15
>pmtelemetry 1
>LuaHardwareAccess 1.0.16
>!ASMCLMU 212
>eficheck 1
>!A!ICFLGraphicsFramebuffer 16.0.1
@kext.AMD9500!C 4.0.2
|IOUserEthernet 1.0.1
|IO!BSerialManager 8.0.2f9
@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
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>!A!IPCHPMC 2.0.1
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|IOAccelerator!F2 439.52
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|IO!BHost!CUARTTransport 8.0.2f9
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@vecLib.kext 1.2.0
|IONDRVSupport 585
>!ASMBusPCI 1.0.14d1
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|IOSlowAdaptiveClocking!F 1.0.0
@plugin.IOgPTPPlugin 900.11
|IOEthernetAVB!C 1.1.0
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
|IOGraphics!F 585
>!ASMBus!C 1.0.18d1
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltPCIDownAdapter 4.1.1
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>!AHPM 3.4.4
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>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
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$!AImage4 3.0.0
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$quarantine 4
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@kext.!AMatch 1.0.0d1
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>!AMobileFileIntegrity 1.0.5
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>!ACredentialManager 1.0
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
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>watchdog 1
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@kec.Libm 1

 

  

2 Messages

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70 Points

@Rikk Please add me to the list.  I've experience this problem for the last 3 days.

6 Messages

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142 Points

@Rikk Add me to the list also. Lightroom does not freeze per se, but I get the spinning ball every time I try to make an adjustment. The worse is the gradient tool.

1 Message

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62 Points

@Rikk We are experiencing this same issue and have a computer whose specs match the original poster's exactly. We also are on macOS Big Sur 11.1. I am using LR 10.1.1 and Camera Raw 13.1. We never get any pop-ups to submit error reports to Adobe after one of these events. Note that if I do not force quit, the freezes and graphics glitches (color streaks, patchy and broken images, etc) stop so the program doesn't "crash", it just becomes unusable.

I am not sure if this is related but when we try to edit a LR image in PS, we get an error "This version of LR may require PS Camera Raw plug-in v 13.1 for full compatibility". Note that LR is reporting that CR 13.1 is installed there. I am on PS 22.1.1. but CR plug-in is only shown to be 12.4.0.555 through PS. When I l look for updates through PS none are shown. No dialog pops up when I select PS>Help>Updates.

We would be happy to help you test any solutions.

Jason

1 Message

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60 Points

@Rikk

I am also experience GPU issues with Lightroom on Big Sur 11.1. Do you have any time frame on when you will have a version out that operates normally. The system basically hangs and or sometimes with spinning ball forever. 

regards, tony 

13 Messages

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210 Points

@Rikk hello I’m having all the same issues with 2019 iMac ..constant crashing and spinning ball...I’d like to try it...

8 Messages

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110 Points

Hi I’m using LR Classic 10.11 and it keeps crashing with Mac Catalina 10.15.7 on a 2019 MacBook Pro. Any idea when  this bug get fixed? Is there a work around? I have not updated it to Mac OS Big Sur. Should I try that? 

I just bought a new Macbook Pro 15" with a 4TB drive for the purpose of managing my photos in Lightroom Classic. For the last year or so, using my older Macbook air, Lightroom sent messages that said I could not update to the newer LR  versions due to my old computer, so it seemed like it was time. 

But LR Classic 10.11 keeps crashing (spinning wheel, force quit...) with Mac Catalina 10.15.7. 

What is the best solution for now? Thank you very much

4 Messages

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90 Points

Turn off GPU acceleration in LR should stop the crashes, but LR will be painful to use.

8 Messages

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110 Points

Thank you - I did something with the graphics this afternoon. Will check...Still painful, but may be less so than before. Will work on it again in the morning. Need a break. So frustrating!

1 Message

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60 Points

@Rikk I have this issue as well. LrC 10.1.1

Big Sur 11.2.1

iMac Retina 5k 27 inch Late 2014

4 GHz Quad-Core Intel Core i7

8 GB 1600 MHz DDR3

AMD Radeon R9 M290X 2 GB

glad to test if you send the file on.

Chloe Cummings

Adobe Administrator

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10.1K Messages

 • 

135.9K Points

Thanks for the offer, @childschloe  but we do have adequate testers for this issue at this time. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

37 Messages

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366 Points

4 m ago

I find exactly the same and simply reverted to 10.0. Backward step, as 10.1 was supposed to fix problems!

Champion

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6.5K Messages

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109.6K Points

4 m ago

Can you confirm which OS version you're using please?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 Messages

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160 Points

@Victoria_Bampton_Lightroom_Queen Hi Victoria, I am using MacOS Catalina, version 10.15.7. Thanks for asking. Regards, Pericles

10 Messages

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160 Points

4 m ago

I can also add the Camera Raw v13.1 crashes in Photoshop when I try to sharpen. Otherwise it is stable. I noticed that LRC is showing v13.0 for Camera Raw and when I looked up how to go back to earlier CR version I see that I have to install v12.3. v13.0 is not available. Can anyone confirm if I change 13.1 to 12.3 that LRC will still keep 13.0?

Thanks in advance.

8 Messages

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168 Points

Since upgrading to Big Sur on iMac Desktop 5K Retina, I too have had crashes with Lightroom Classic version 10.1. I am also now afraid to use Camera Raw as it too freezes momentarily. Varies in time lapse, when I try to use the texture or clarity adjustments. I'm having to go straight to photoshop as soon as my images are opened in Camera RAW.  Why would you release  to customers a program they are paying for that isn't up to the job? People's livelihoods depend on stable software.

22 Messages

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316 Points

4 m ago

I had to revert to original v10 which is super slow in Library, but at least doesn't crash, develop - on latest version crashes constantly when I try to use develop module. 

10 Messages

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160 Points

4 m ago

I hope Adobe staff are looking at the numerous posts related to LRC crashing. Having said that, I don't see any acknowledgement from Adobe about these issues. Might be time to give up on Photoshop and LRC and switch to Capture One. Won't have all the functionality I need but oh well. Thankfully I don't have to make a living using this software. I am just a nobody amateur photographer!

Adobe are you out there? My monthly subscription for your thoughts! 

Champion

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6.5K Messages

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109.6K Points

Don't panic that they're a bit quiet, most of Adobe is shut down for a few more days. They are aware and working on a solution though.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 Messages

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160 Points

Thanks for your post Victoria. Great to know from you that Adobe is aware and working on a solution. Happy New Year. 

Adobe Administrator

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10.1K Messages

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135.9K Points

4 m ago

Is anyone on this thread seeing an Adobe Crash Dialog and submitting using their email address? 

Or, are you seeing a Mac dialog?

Or, are you seeing no dialog?

Adobe Photography Products

Quality Engineering - Customer Advocacy

16 Messages

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456 Points

There is no Adobe Crash Dialog since the system freezes completely and then crashes. There is a Mac Crash Report though. I sometimes commented before sending the crash report that I was using adobe Lightroom.

(edited)

16 Messages

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456 Points

The problem is also reported here: https://community.adobe.com/t5/lightroom-classic/lightroom-keeps-crashing/m-p/11722193?page=3#M219159

For me it did not help to use the previous version of Adobe, since the new catalogue is not supported.

While the system is not crashing when turning off the GPU, Lightroom gets super slow and unusable without.

2 Messages

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70 Points

@Rikk I have no dialog.

10 Messages

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160 Points

4 m ago

Thanks for the question Rikk. My experience is as described by Chrisb. 

16 Messages

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456 Points

3 m ago

@Rikk, just updated to Lightroom 10.1.1 since I was hoping that this bug is fixed. However, I still experience the problems described above. If you want me to, I could send you the Mac crash report?

10 Messages

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160 Points

Thanks for sharing this Chrisb, I also saw a Photoshop upgrade which I am reluctant to perform. The perilous ways of working with Adobe products! 

5 Messages

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132 Points

The same here!!!!!!!!!!!! months!!!!!!!!!, what happens????????

7 Messages

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120 Points

3 m ago

Evidently I have been posting in the wrong place - was posting on an Adobe Support Community Mailer.

I have a MacPro 2013 with a 2.7 GHz 12-Core Intel Xeon E5, 64 GB RAM AMD FirePro D500 3 GB, with 1T SSB and connected Thunderbolt drives.

Since upgrading to LRC 10.1 I have had consistent system hangs when editing in LR along with colored flashing screens on occasions.   I have not had system crashes since it does eventually come back - but impossible to edit with.

Downgraded to LRC 10.0 and have absolutely no problems or performance issues.   LRC 10.1.1 came out and upgraded, and all started over again.  Had to revert back to LRC 10.0.    In the meantime CR was upgraded after I downgraded to LRC 10.0 and with work fine.  Upgraded LRC to 10.1.1 and then had to downgrade back to LRC 10.0 and CR is now 13.0 - showing no upgraded to 13.1 or 13.1.1.   (?? don't know why upgrade does not show anymore for CR).

I've had Adobe connect to my system and we worked for about an hour.  Problems seen.  "Solution" was to turn GPU which is totally impractical since response in edits was very, very slow.  Move a slider and wait for response.  Just not practical.

ONLY practical solution to fix issue was to downgrade back to LRC 10.0.

Based on post I have seen, a LOT of people are having the same issue on various types of systems.  Common denominator is to downgrade to LRC 10.0 to be able to use LR.

As a footnote - before I forget - my catalogue is about 90K photos.  Maybe 5K (?) are edited in LR heavily.   One of the Adobe documents states that one should NOT do heavy editing in LR (?).  With all the improvements in LRC, I thought the purpose of the product was to use it as an image catalog and editing tool (lots of great improvements in that field lately) before taking select photos to PS.

4 Messages

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90 Points

3 m ago

Just to add my name to this list. Same iMac as the OP, running Mojave 10.14.6.

Crashing my Imac every few minutes. Tried all LR V10 variants. Only thing that stop the crashes is turning off the GPU, which makes LR very painful to use. 

8 Messages

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100 Points

3 m ago

I'm running LRC 10.1.1 in OS Catalina 10.15.7. LRC generally runs slow and keeps freezing, displaying images like this:

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Poor performance

8 Messages

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100 Points

I hesitate to upgrade to Big Sur!

37 Messages

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366 Points

A common problem with the current version. Try turning GPU to Off (Preferences) - I found this made a huge difference.

It is an acknowledged bug being worked on by Adobe.

8 Messages

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100 Points

Thanks Paul,

That seems much better.

8 Messages

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100 Points

Has anyone encountered any problems associated with Big Sur?

Adobe Administrator

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10.1K Messages

 • 

135.9K Points

This thread is being merged into an existing authoritative thread for better tracking and response. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

64 Points

3 m ago

I have been having similar problems with 10.1 and 10.1.1. The develop module sometimes crashes the MacBook Pro.

The star rating is develop is confused, it shows the wrong number of stars for some photos.
When I move some of the develop sliders the image disappears, breaks up into quarters of solid colour, pixelates or whatever the latest aberration happens to be.

Using the radial filter or graduated filter makes the coloured “spinning wheel of delay” spin for ages.

I will revert to 10.0 now

I will not install 10.1.xxx.  I will wait for 10.2 

2 Messages

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70 Points

3 m ago

I'm using a Mac Pro version 10.14.6 (Mojave) and Lightroom Classic version 10.1.1.  When in the develop module and using the crop tool, Lightroom would lock up the entire computer and I'm unable to exit out of Lightroom or click on any other buttons within the program.  I had to manually hard restart my computer to close Lightroom.  This problem existed every time I tried to use the crop tool (over 10 times).  I installed Lightroom version 10.1 and had the same problems.   I had to go back two versions to 10.0 to be able to use Lightroom and the crop tool.  

Note: This comment was created from a merged conversation originally titled Lightroom Classic: 10.1.1 Crashes When Using Crop Tool

8 Messages

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168 Points

@TimberLanePhoto same problems here and especially with Camera raw 13.1. I have to avoid it like Covid 19. If I try to use the Dehaze, Clarify or Texture tools it immediately freezes on me for about five minutes.

Thing I can't understand is why does Adobe release software that is unstable?

174 Messages

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1.8K Points

Attention Mac Crashers:

Try Onyx to rule out a corrupt cache or application state, instructions below (I was a Mac IT pro for 25 years). I've fixed app issues hundreds of times with it! Download the free Onyx (https://www.titanium-software.fr/en/onyx.html), select the Onyx version FOR YOUR OS, download, run it, reboot.

In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services. Hit the "Options" button across from "Internet" and check/deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, (which are OFF by default), but make any other choices you want to keep. Don’t know what something is? Google it, or ask me, or don’t run it, then hit Run Tasks. After it's done it will ask for a reboot. You will see you've gained some hard drive space.

Also try to fix any directory damage by running Disk First Aid from Disk Utility: boot into Recovery Mode, (hold down Command-R when booting). When you're in Recovery Mode go to the Utilities menu and launch Disk Utility, select Macintosh HD (or whatever), and say Repair Disk. When done go to Apple Menu for Startup disk and restart normally.

(Hey I live on Timber Lane too!)

16 Messages

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456 Points

3 m ago

@Rikk, is there any news about this issue? Any timeline?