Skip to main content
Adobe Photoshop Family

18 Messages

 • 

560 Points

Wed, Dec 2, 2020 11:33 PM

Lightroom Classic: Lightroom Desktop and Classic Sync-Tiffs getting errors

I am moving my library to CC from Classic. All my photos in Classic were already in synced collections, so I'm just doing this to put all of them in the cloud. 

May of my Tiff files are getting errors in Classic. They upload fine to CC, but they show up as sync errors in Classic. The only fix I have found is putting a copy in a folder on my desktop, deleting all other copies, then reimporting them one by one to CC. They then sync fine. This is a huge pain in the butt. 

Ideas?

Responses

Employee

 • 

66 Messages

 • 

970 Points

a month ago

Hi,

Are you seeing them in a special collection name as "Sync Errors" ?

If yes, try clicking on the sync icon in thumbnail for few images. That retries to resolve the error.

Also, Can you send me Diagnostic logs so that i can take a look what is the error classic is seeing with images.

18 Messages

 • 

560 Points

I have tried double clicking the sync and it doesn't work. It does put them in the "Sync Errors" folder. 

How do I send you the diagnostics log? Just FYI I have removed the file that shows in the sync errors part of the log, from LR Classic and LR CC and also from adobe.lightroom.com. The error does not go away. At this point it has been reimported. 

Thanks

18 Messages

 • 

560 Points

@ragrawalI

I got ahead of myself in my reply.

I have a separate issue in CC I was hoping to send you the diagnostic log for. It always says one photo syncing, but there is nothing there. I did a diagnostic report, found the image with the error, removed it, but its still stuck. 

No solution to the TIFF problem without reimporting so far. 

56 Messages

 • 

980 Points

a month ago

I've had the same problem. Most of my TIF files get stuck with sync errors. The same thing happens with DNG, PSD and JPG.

The only files that sync reliably are raw files. My catalog contains raw formats from different cameras such as NEF, ORF, CR2, etc. They all sync without a problem, but the other formats may or may not sync.

Windows 10 Pro

Lightroom Classic

18 Messages

 • 

560 Points

Thanks for letting me know im not alone! I have found if I delete and reimport they sync fine. Really annoying!