katerina_antos_lewis's profile

3 Messages

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92 Points

Mon, Apr 22, 2019 8:55 PM

Lightroom Classic: Keeps crashing

Hello, my Lightroom Classic CC keeps crashing. Sometimes when syncing adjustments the picture freezes in the main window and I can't move to another picture. Sometimes I can't even open it by double clicking on the icon or double clicking the catalog in the finder. It keeps shutting down and I keep losing days of work because of damaged catalogs which can't be opened afterwards. Any help please?

Responses

109 Messages

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1.8K Points

2 y ago

Try to disable GPU in the Preferences > Performance, then restart Lightroom to see if there is an issue with your graphics driver. Is Lightroom running normally, then you might try to upgrade the GPU driver software.
After crashing - is there a file with the same name as the catalog, but with the ending .lock? Delete it, and you may restart LR normally.

799 Messages

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11.5K Points

2 y ago

I was a Mac IT pro for 25 years. Might be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot.

If that doesn’t fix it run Disk Warrior if you can ($120), (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally.

If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Check The Lightroom Queen site for instructions on how to reset your preferences (https://www.lightroomqueen.com).

2.3K Messages

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26.1K Points

2 y ago

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html