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Adobe Photoshop Family

5 Messages

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140 Points

Wed, Feb 19, 2020 5:29 PM

Lightroom Classic: Just fails

Updated 5 days ago, this POS app will barely load a set of files before freezing, over and over again. I can't believe that a company like Adobe is putting this out there. I have turned off all other apps and it still freezes on importing Canon raw files CR2's. Useless and I have a job to finish.
Now I will have to go to Capture One. Thanks, Adobe. LRClassic sucks!

Responses

Adobe Administrator

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8.6K Messages

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122.6K Points

9 months ago

I am sorry you are having problems, Rob. Since the update 7 days ago, we've had very few reports of this type of behavior. I suspect you have a bad install specific to your machine. Please follow the clean install procedure. 

Clean Classic Install Procedure
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic
  • Restart the computer
  • Install Lightroom Classic via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
Adobe Photography Products

Quality Engineering - Customer Advocacy

799 Messages

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11.5K Points

9 months ago

Another case of not understanding that your OS JUST MIGHT be the issue? Or is blaming Adobe just more fun? You don't even tell us, Mac or Windows?

799 Messages

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11.5K Points

LR Classic rocks! Don't you go dissing it! ;-)

If Mac I can help you.

162 Messages

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2K Points

9 months ago

1 of 2

Please post your System Information as LRC reports it

In LRC click on Help, then System Info, then Copy

Paste into reply

Include all info from first line down to just past plug-in info.

162 Messages

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2K Points

9 months ago

2 of 3

Please post the amount of free space on the hard drive that your catalog is stored in. By % free. Needs to be 25% or better.

162 Messages

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2K Points

9 months ago

3 i3 3

And where are you importing to? How free is that hard drive? By size in this case.